What to Expect
As an Service Preparation Supervisor, you will lead a team within the Service Preparation domain. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentations tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.
At Tesla, we strive to consistently coordinate a seamless experience for customers servicing their vehicles; none of this is possible without a strong team behind the scenes. We hire leaders who want to lead a successful team and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Preparation Supervisor consistently deliver excellent results across both people leadership and business operations.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
What You'll Do-
Oversee and lead your Team to achieve KPIs including, but not limited to, customer satisfaction, expectation setting, quality and speed of preparation
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Monitor individual performance consistently and be responsible for quality within your team, reporting progress to management, together with any specific incidents
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Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
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Ensure that Tesla preparation standards, available procedures are adopted and that any issues are feedback to relevant stakeholders
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Organise the team based on skill level, capacity, and absence, participating in hiring as needed.
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Act as the main point contact for preparation feedback in your region
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Identify and resolve roadblocks or escalations disturbing workflow, ensuring that each individual has the tools and training to perform their role successfully
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Proven ability to lead by example with exceptional communication skills and the ability to adapt your style dependent on the individual
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Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
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Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
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An ability to understand and impact key performance indicators and address problems using first principles
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Digitally savvy; ability to adopt and adapt quickly to new technology and systems
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Able to communicate, read, and write effectively in English and Dutch
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Willingness to travel to meet your team and stakeholders
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Ability to work weekends
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
