What to Expect
In this role you will take full ownership of managing and resolving customer transportation tickets reported through our issue tracking tool. You will be responsible for resolving transportation issues, driving rapid resolution, root-cause analysis, and lasting improvements with carriers and internal teams. You will analyse data, present insights into KPI sessions, and implement changes that improve customer experience while reducing repeat issues and unnecessary spend.
What You'll Do
- Own the full lifecycle of customer transportation tickets (split deliveries, bad handling, missorted packages, wrong-location deliveries, and other operational issues) in the issue tracker — from intake to closure.
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Perform root-cause analysis and hold carriers and operational teams accountable; drive corrective actions and preventive measures.
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Provide clear visibility on issue trends, resolution performance, and impact during weekly/monthly KPIsessions.
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Collaborate cross-functionally with Sales, Service, Warehousing, Logistics, and IT stakeholders to align priorities and implement process improvements.
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Spot recurring patterns and improvement opportunities; turn findings into actionable projects that reduce repeat issues and prevent transport-related costs (delays, damages, extra spend).
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Build and maintain strong relationships with carriers, challenging them to improve while maintaining a constructive, internationally minded approach.
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Report on key metrics, create shipping/issue overviews, and support the organization by setting the strategy on how to most effectively communicate to internal stakeholders and set the direction of issue resolution with carriers.
- Drive automation and better visibility wherever possible in the ticket management process.
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Support with other tasks as needed by the team or broader organization.
What You'll Bring
- 2 to 3+ years of experience in logistics, order management, transportation, or a similar operational/analyticalrole with a strong focus on issue resolution and root-cause analysis.
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Proven ability to analyse data, identify trends, and present findings clearly (strong Excel skills required; SQL or Tableau experience is a plus).
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Experience working with issue trackers/ticketing systems and driving accountability with external partners(carriers) and internal teams.
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Excellent stakeholder management and communication skills - comfortable presenting in KPI sessions.
- Strong problem-solving mindset with a track record of spotting process gaps and implementing improvements that deliver measurable impact.
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Bachelor’s or master’s degree in supply chain, Logistics, Operations, Engineering, or a related field.
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Excellent command of English (written and verbal).
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
