Help protect millions of customers worldwide from fraud, scams and mobile malware before they become victims. Are you an experienced operational leader who knows how to bring structure, alignment, and execution to technical teams in a fast-growing scale-up? If so, this could be the opportunity for you.
We help the world's leading banks stay ahead of fraudsters, scammers, and cybercriminals. Our technology protects millions of users every day by detecting fraud, malware, and emerging attack techniques before damage is done. We do this by combining 15 years of extensive research with our own smart software.
At ThreatFabric, we're not just shaping the future of cybersecurity - we're defining it. With our headquarters in the vibrant city of Amsterdam, ThreatFabric stands at the forefront of combating online fraud, mobile malware, and threat intelligence.
Position: Full-time | 40 hours per week
Location: Amsterdam, Netherlands | Hybrid (2–3 days per week in the office)
Salary Range: between 80.000,- and 100.000,- annually
About the Job
As Lead Operational Manager at ThreatFabric, you can take ownership and bring structure, focus, and smooth execution to our fast-growing cybersecurity scale-up.
You are responsible for keeping our operations strong, mainly across DevOps and Customer Support. You make sure work is well planned, priorities are clear, and teams can deliver consistently.
The Operational Manager bridges the gap between software development and IT infrastructure. They lead cross-functional teams to automate workflows, ensure continuous integration and continuous delivery (CI/CD), and maintain production reliability.
In this role, you translate plans into execution and make sure dependencies between teams are managed properly. You keep visibility on progress, risks, and capacity, and help remove blockers when needed. You work closely with engineering, product, and other teams to make sure priorities are aligned and delivery stays on track.
Next to the core role, you will temporarily support a small and clearly defined set of responsibilities from the Head of Product during a maternity leave. This is limited in scope and will be discussed further in the process.
Responsibilities
Your key responsibilities will include:
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Manage the operational teams, including DevOps and Customer Support
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Translating strategic objectives into clear plans and priorities
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Managing planning, capacity, and delivery flow
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Making sure priorities match customer and business needs
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Working closely with Product, Engineering, Research, Commercial, and management
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Supporting customer-related initiatives and turning feedback into actions
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Helping with hiring, onboarding, and team development when needed
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Improving and scaling operational processes across the organisation
Temporary additional scope (Head of Product)-
Take over a set of operational responsibilities during maternity leave regarding:
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Coordinating internal support for customer implementations
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Coordinating internal organization projects (for e.g. product / DevOps / Data science).
What We Offer-
A 12-month employment contract with the intention to extend. Subject to mutual satisfaction, this may lead to a permanent position
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A competitive salary, between 80,000 – 100,000 € per year annually including holiday allowance.
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25 holidays per year
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A pension scheme
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8% holiday allowance (included in annual salary
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A stimulating and supportive work environment that encourages growth and development
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The opportunity to make a meaningful impact in a rapidly growing tech company
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Flexible remote / hybrid work-from-home options to promote work-life balance
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Flexible working hours
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A Personal Growth and Development Budget
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Active ThreatFabric events and FitFabric bootcamps
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Active knowledge-sharing huddles
Technical skills
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Experience in Operations Management, DevOps Operations, or similar roles
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Experience with planning, capacity management, and delivery coordination
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Degree in Business, Technology, Computer Science, Engineering, or similar is a plus but not required
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Experience in tech companies like cybersecurity, fintech, or SaaS
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Good understanding of Agile and software delivery processes
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Experience with project management tools
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Fluent in English, written and spoken
Analytical skills
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Able to understand complex situations and find practical solutions
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Strong problem-solving skills and structured thinking
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Able to identify risks, dependencies, and bottlenecks early
Organizational skills
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Strong planning and prioritisation skills
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Able to handle multiple topics at the same time
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Comfortable switching between strategy and execution
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Brings structure in fast-changing environments
Collaboration and communication skills
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Works well with cross-functional teams
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Strong stakeholder management skills
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Communicates clearly about priorities, progress, and risks
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Aligns technical and non-technical teams
Customer focus
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Understands customer needs and priorities
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Keeps customer impact in mind when making decision
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Helps turn feedback into improvements
Information Security, Business Continuity & Privacy
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Has a positive and active attitude towards information security, business continuity, and privacy
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Engages in awareness sessions and stays up to date on relevant information (e.g., Teams and Confluence)
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Actively reports security incidents to the Risk Officer or supports in solving security incidents when expertise is required
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Acts as a role model and adheres to all applicable policies regarding information security, privacy, and business continuity
Protecting people, not just systems
At ThreatFabric, your work has a direct impact on the lives of millions of people. Every day, fraudsters, scammers, and cybercriminals target individuals and financial institutions around the world. The technology we build helps stop these attacks before they cause harm, protecting not only money, but also trust, confidence, and peace of mind.
Unlike many technology companies, the problems we solve are real, complex, and constantly evolving. You'll work on challenges that make a measurable difference and see your contributions translated into solutions used by some of the world's leading financial institutions.
Work alongside experts who love what they do
ThreatFabric brings together security researchers, engineers, data scientists, threat intelligence specialists, and fraud experts from around the globe. We're passionate about our craft and continuously challenge each other to think differently, improve our solutions, and stay ahead of emerging threats.
Learning is part of our DNA. Whether through knowledge-sharing sessions, technical discussions, mentoring, or simply collaborating with highly experienced colleagues, you'll be surrounded by people who are eager to learn and equally eager to share their expertise.
Why people stay
People join ThreatFabric because they're excited by the technology and the mission. They stay because of the people. We celebrate successes together, learn from challenges together, and create an environment where talented individuals can do the best work of their careers while enjoying the journey along the way.
ThreatFabric is fusing 15 years of leading threat research and fraud experience with next-gen technology to detect the latest fraud threats. No matter the regulations, and no matter how relentless the criminals, we ensure the best channel fraud prevention across the globe. Our customers are prepared for any eventuality, earning their customers trust worldwide.
Interested?
Looking for your next challenge? We'd love to hear your story. Apply through the Personio link below and we'll be in touch shortly. Whether you're ready to make a move or simply want to explore the opportunity further, we're happy to answer your questions and help you determine if ThreatFabric is the right fit for you. We aim to fill this position in Q3 2026.
What's next?
So, you've hit send - what happens now? First, we'll do a screening to ensure we're a good match. If all goes well, you'll be invited for an initial chat with us. Then, there's a second interview, and we may include an assessment to better understand your skills. Ready to take the plunge?
Please note: Pre-employment screening is part of our selection process. We do not accept unsolicited resumes from recruiters or employment agencies.
