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Customer Success Specialist | Medior /

Plauti
Arnhem

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Vacaturegegevens

Parttime | Fulltime

Secundaire arbeidsvoorwaarden

Pensioen

Kwalificaties

Salesforce
Engels
Microsoft Dynamics 365
Tijdmanagement

Volledige vacaturetekst

Customer Success

Customer Success Specialist | Medior

32-40 hours

Arnhem, The Netherlands, (hybrid)

Picture this: starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to balance hard work with plenty of fun. Collaboration is at the heart of everything we do — whether it’s brainstorming new ideas, sharing a laugh, or diving into a quick match in our game room.

At Plauti, we specialise in something every business needs but often overlooks: clean and actionable data. In today’s world — where AI is transforming industries — clean data has never been more critical. After all, what good is AI if the data it relies on is outdated or inconsistent?

Since our founding in 2011, Plauti has evolved from a simple duplicate-check app into the #1 Data App on Salesforce AppExchange, trusted by more than 2,000 customers worldwide — from ambitious growing businesses to global brands like Nike, Disney, Sony, and Harvard University. We help organisations unlock the full potential of their customer data, enabling smarter decisions, better insights, and sustainable growth.

This job opening is for the 'Customer Success' team. This team helps our customers get the most value out of our solutions and guides them during onboarding, configuration, and regular check-ins. You will be working individually with your own group of customers as well as working on projects that improve the value that we deliver at scale (for example, improving the onboarding flow and content, designing courses, etc.). Your work will both contain relationship management and (technical) product onboarding and troubleshooting elements.

This role is specifically focussed on providing and proving value, not on the commercial aspects. Our Account Managers assist us for the commercial part.

Highlights

‍ Flexibility to organize your work around your life

Very short lines of communication, fast decision making

International & multicultural environment

Super helpful team members, no micro management

Interesting combination of relationship building, technical challenges, and helping customers at scale.

Hybrid work, with home office compensation and choose your own device

Competitive compensation, pension scheme, bike lease programme, work from home allowance

About Plauti

Plauti makes native data quality software for organizations using the Salesforce and Microsoft Dynamics 365 platforms. In short: we help organizations to provide a better customer experience, be more efficient and cooperate better. We're almost 10 years old but still with a young and hands-on vibe. You are joining colleagues from around 20 countries all over the world, giving you and us a unique chance to learn from other cultures and backgrounds.

We're proud of our customers and even prouder of the praise we receive from them for our products and support.

The customer success team works closely with support, account management and development teams and reports to the Manager of Customer Success & Support.

We welcome your application and value diversity within our team in all aspects, your background and experience are invaluable to our team. We can only consider applicants with a valid residence permit to work in the Netherlands.

About your team

Our success team consists of 5 colleagues (including the manager). You have a lot of freedom on how you organize your work. The team is located in Arnhem, the Netherlands.

It's a hybrid role where we expect you to join everyone at the office at least 3 days per week, however we see that most team members come more days just because the atmosphere is so good. We value a good work-life balance, so there is also time for a little talk or a video game in our game room.

What we expect

You have 2-4 years of customer success experience, or other customer facing roles
Technical savvy, you're a fast learner in complex software environments (coding/scripting knowledge is a plus)
Willingness to meet customers in different time zones (sometimes evenings or early mornings are required)
You are deeply self-motivated with the ability to work independently, coordinating activities across lots of customers
You are a strong communicator and a good listener, you are proactive and you are keen on experimenting with AI Tools
Ability to translate technical product abilities into customer value
Focus on increasing customer happiness
Gather customer feedback
Manage and positively build out the customer relationship long-term
Ability to balance time-management with empathy and customer advocacy
Good grasp of English, both written and spoken

What we offer

You can choose your own devices, and you'll have a big screen and sit-standing desk;
You will be part of an multicultural company with a total of 20 nationalities (and counting!);
Short lines of communication, fast decisions and lots of options for your input
We offer flexibility when it comes to workplace and working hours;
Pension contribution, work from home allowance, home office contribution
Free lunch, coffee (from our ECM espresso machine), tea and soft drinks
Weekly office drinks, regular team days

We aim for our recruitment experience to be fast (around 3 weeks), enjoyable, and fruitful - for both sides.

You like what you read but you have questions before deciding to move forward? I got you! Happy to clarify any doubts, so you can make a good decision, whichever that is. If you are not ready to apply yet, email me your questions: [email protected]. If you are ready, talk to you soon!

A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!

Apply

Don't wait now. Go for it!

Phone call from our Corporate Recruiter!

Pick up! It's for you

Interview

Getting to know each other

Yes, I do.

Signing your contract!

Questions?

If you have any questions you can contact Recruitment Team, Silvia Ott

026 2 022 015

[email protected]

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Verfijn je zoekopdracht

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer experience specialist in duiven

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Customer Success Specialist | Medior

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