20 beste vacatures voor de functie van service manager in amsterdam (nieuwe medewerkers gezocht)

Customer & Ground Services Manager – Eurostar
Momentum Services Limited —Amsterdam Oost
- € 3.252,60 per maand
- Fulltime
- Horeca-ervaring
- Engels
- Leidinggevende ervaring
- Kosteloos parkeren
- Productkorting werknemers
Snel solliciteren
11 dagen
Service Experience Manager, Global
Kraft Heinz Company —Amsterdam
- Engineering
- Bachelor
- Bedrijfskunde
GUEST SERVICE MANAGER
Leonardo Hotels —Amsterdam Oost
- E-mail
- Ziekenhuis
- Engels
- Hotel
- Productkorting werknemers
- Reiskostenvergoeding
Senior Vice President, Client Service Manager
The Bank of New York Mellon Corporation —Amsterdam
- Fulltime
- Financiën
- Master
- Bachelor
Contract Manager Service – Energy Storage Systems (ESS)
Alfen —Almere
- Hybride werken
- Engineering
- Engels
- Projectmanagement
Snel solliciteren
Service Manager - Amsterdam
Fluence Energy —Amsterdam
- Fulltime
- Engels
- Master
- Bachelor
8 dagen
Unit Manager Service
Comfort Partners —Amsterdam
- € 4.765 - € 6.827 per maand
- Online sollicitatie
- Microsoft Excel
- Leidinggevende ervaring
- Bachelor
- Bedrijfsfitness
Manager Hard Services
CBRE —Amsterdam-Zuidoost
- € 5.600 - € 9.200 per maand
- Fulltime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Tankpas
Manager Service SGS
Alfen —Almere
- Hybride werken
- ERP systemen
- Engels
- Microsoft Office
Snel solliciteren
Global Senior Procurement Manager HR services and Mobility
Coty Inc. —Amsterdam
- Engels
- Analytisch vermogen
- Continue verbetering
Customer Service & Account Manager
Bookabus —Weesp
- € 2.500 - € 3.500 per maand
- Parttime
- Hybride werken
- Verkoopervaring
- Engels
- Kantoor
- Reiskostenvergoeding
- Werk vanuit huis
Snel solliciteren
Service Manager Grand Café Krasnapolsky - Anantara Grand Hotel Krasnapolsky Amsterdam
Minor Hotels Europe & Americas —Amsterdam
- Weekendbeschikbaarheid
- Horeca-ervaring
- Engels
- Hotel
Snel solliciteren
Service Campaign Manager, EMEA
Tesla —Amsterdam-Zuidoost
- Microsoft Powerpoint
- Microsoft Excel
- Engels
Manager Service Excellence - Public Sector
Deloitte —Amsterdam Zuid
- Parttime
- Engels
- Master
- Continue verbetering
- Bedrijfsfitness
- Flexibele werkuren
Manager services facilitaire dienstverlening
Facilicom Solutions —Amsterdam Zuid
- € 4.000 - € 5.000 per maand
- Parttime
- Communicatieve vaardigheden
- Reiskostenvergoeding
Technology Consulting Manager - Health and Public Service
Accenture —Amsterdam
- Fulltime
- Oracle
- Engels
- Analytisch vermogen
- Zorgverzekering
- Flexibele werkuren
Service Desk Manager
S4D —Amsterdam
- Fulltime
- Engels
- Kantoor
- Bachelor
Snel solliciteren
Service Manager
i-Linked —Hoofddorp
- € 5.703 - € 7.912 per maand
- Fulltime
- Engels
- Analytisch vermogen
- ICT
8 dagen
Service Delivery Manager
Pink Elephant —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- ICT
- Communicatieve vaardigheden
- Tankpas
- Bedrijfsfitness
Snel solliciteren
Service Product Manager
Delta Electronics —Hoofddorp
- Fulltime
- PMP
- Engineering
- Analytisch vermogen
Snel solliciteren

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Customer & Ground Services Manager – Eurostar

Momentum Services Limited -
Amsterdam Oost

Snel solliciteren

Vacaturegegevens

Fulltime | Proeftijd
€ 3.252,60 per maand
11 dagen geleden

Secundaire arbeidsvoorwaarden

Kosteloos parkeren
Productkorting werknemers
Reiskostenvergoeding
Personeelskorting

Kwalificaties

Frans
Horeca-ervaring
Engels
Leidinggevende ervaring
Managementervaring

Volledige vacaturetekst

About the role

Due to the continued development of our services in the Netherlands, Momentum is looking for a Customer & Ground Services Manager to lead our station operations and customer service teams, ensuring an exceptional travel experience for every Eurostar customer.

In this role, you are responsible for leading and developing the ground services teams in the Netherlands while supporting onboard operations whenever required. You will drive service excellence, coach and develop your teams, and ensure operational standards are consistently achieved across our stations. Working closely with Eurostar stakeholders and internal departments, you will play a key role in delivering a seamless customer journey.

Key responsibilities (not limited to)

Lead, coach and develop the Customer & Ground Services teams in Amsterdam and Rotterdam, fostering a culture of engagement, accountability and continuous improvement.
Be a visible role model, ensuring exceptional customer service standards are consistently delivered within the stations.
Carry out regular performance reviews, coaching sessions and development conversations with team members.
Manage attendance, well-being and disciplinary matters in line with company policies and procedures.
Ensure operational standards, safety procedures and service processes are consistently followed and understood by all team members.
Drive customer satisfaction by monitoring KPIs, analyzing performance and implementing improvement initiatives.
Lead and support the teams during service disruptions, providing clear direction and maintaining excellent customer communication.
Work closely with Eurostar station management, onboard management and other operational stakeholders to ensure seamless collaboration.
Support onboard teams when operationally required, ensuring consistency in service delivery and customer experience across the full journey.
Lead the implementation of new procedures, service initiatives and operational changes, gathering feedback and embedding best practices.
Support recruitment, onboarding and training of new colleagues while identifying future talent within the teams.
Participate in the duty manager on-call rota and provide leadership during operational incidents and unexpected events.

About you

An experienced people manager with a passion for hospitality and customer service.
Proven leadership experience within hospitality, transport, aviation, rail or another customer-focused operational environment.
A confident coach who enjoys developing individuals and building high-performing teams.
Strong organizational and decision-making skills, with the ability to remain calm under pressure.
Customer-focused, resilient and solution-oriented.
Comfortable working in a dynamic operational environment with changing priorities.
Flexible to work across a seven-day operation when required.
Willing to travel regularly between Amsterdam, Rotterdam, Brussels and other Eurostar locations.
Good command of Dutch and English; French is considered an advantage.

What we offer

38-hour contract under the Koninklijke Horeca Nederland collective agreement.
Holiday allowance.
Meal allowance.
Performance-related bonus of up to 10% of annual base salary.
Travel allowance.
Opportunities for professional development within an international hospitality and rail environment.
A supportive culture where people, teamwork and exceptional customer experiences come first.

Salaris: €3.252,60 per maand

Arbeidsvoorwaarden:

Kosteloos parkeren
Personeelskorting
Reiskostenvergoeding

Werklocatie: Fysiek

Snel solliciteren

Verfijn je zoekopdracht

service manager vacatures in amsterdam

Customer & Ground Services Manager – Eurostar

Service Experience Manager, Global

GUEST SERVICE MANAGER

Senior Vice President, Client Service Manager

Contract Manager Service – Energy Storage Systems (ESS)

Service Manager - Amsterdam

Unit Manager Service

Manager Hard Services

Manager Service SGS

Global Senior Procurement Manager HR services and Mobility

Customer Service & Account Manager

Service Manager Grand Café Krasnapolsky - Anantara Grand Hotel Krasnapolsky Amsterdam

Service Campaign Manager, EMEA

Manager Service Excellence - Public Sector

Manager services facilitaire dienstverlening

Technology Consulting Manager - Health and Public Service

Service Desk Manager

Service Manager

Service Delivery Manager

Service Product Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service manager in amsterdam

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