What to Expect
Please submit your CV in English in order to be considered for the role.
The Service Campaign Manager plays a pivotal role in the success and optimization of Tesla's expanding portfolio of residential and home charging projects. This position serves as the main point of contact for service-related projects responsible for planning, executing, and overseeing after-sales projects. This includes risk management, regulatory-driven initiatives, customer excellence initiatives, and other time-sensitive projects across the APAC region. The role requires a unique blend of technical expertise, project management, strategic thinking, and interpersonal skills to drive project success and alignment with internal and external stakeholders. A high amount of cross functional collaboration will be required, working closely with Engineering, Technical Support, Sales, Policy, Supply Chain/Logistics and the Leadership team.
What You'll Do-
Lead End-to-End Campaign Execution: Own the planning, rollout, and closure of residential-scale service campaigns, ensuring on-time, on-budget delivery and full regulatory compliance.
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Crisis & Risk Management: Identify potential risks (operational, reputational, compliance) and develop mitigation plans. Escalate critical issues promptly to leadership.
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Regulatory Coordination: Serve as the primary liaison with regulatory bodies to ensure all reporting, timelines, metrics, and documentation meet legal and compliance requirements.
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Channel Partner Management: Support internal and external teams, work directly with channel partners to ensure proper implementation of campaign requirements, including training, parts availability, labor planning, and performance tracking.
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Cross-Functional Collaboration: Coordinate with Supply Chain, Logistics, Sales, Engineering, Field Operations, Legal, and HQ teams to resolve blockers, manage dependencies, and maintain momentum across parallel initiatives.
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Performance Monitoring & Reporting: Track KPIs (e.g., completion rate, turnaround time, compliance adherence), generate regional dashboards, and provide regular updates to leadership and central PMO.
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Process Improvement: Standardize campaign management practices across all regions, build scalable tools and templates, and contribute to long-term operational readiness for future campaigns.
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Customer Excellence: Drive service efficiency, energy product fleet health, improve uptime & availability, minimize cost to service, and improve service quality.
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5+ years of experience in campaign/project management, operations management, or regulatory compliance roles (ideally in energy and renewable market or similar regulated industry)
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Proven track record managing large-scale, high-risk, cross-functional programs involving regulatory stakeholders
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Strong experience working with supply chain, logistics, and international partners/distributors
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Deep understanding of regulatory reporting, metrics, and compliance requirements
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Excellent stakeholder management and relationship-building skills, able to drive performance while preserving long-term partnerships
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Strong project management skills (planning, risk management, issue resolution, reporting)
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Strong leadership abilities to inspire and influence action with internal and external stakeholders
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High degree of organizational agility and ability to handle ambiguity and rapidly changing priorities
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Excellent communication and presentation skills (written and verbal) at all levels, including executive and regulatory audiences
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Proficient in project management tools and Microsoft Office (especially Excel and PowerPoint)
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Ability to travel domestically and internationally
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Proficiency in service agreements, legal contracts, negotiations, and financial metrics analysis
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
