What to Expect
You will be part of the Tesla Energy Product Engineering team in the EMEA region (Europe, Middle-east and Africa), focused on pre- and post-installation support of our products for residential and light commercial markets, like Powerwall and Wall Connector.
The primary focus of the Product Engineering role is to monitor and optimize the performance of our fleet, to identify and resolve complex fleet escalations from our technical support teams, and to roll out new firmware updates to the fleet. You will occasionally support the deployment of large commercial fleets and the launch of new products and features. You will work closely with product engineering teams at HQ to address product issues, as well as provide day-to-day product support to customer-facing teams like sales and service in EMEA.
This is a multi-faceted cross-functional role, spanning across data analytics and hands-on problem solving. As well as a strong understanding of the product, the role requires solid engineering skills and practical experience with coding.
Members of our team display a rock-solid work ethic, a team-oriented mindset, original thinking skills, and a desire to lead the adoption of renewable energy storage at scale.
What You'll Do-
Perform proactive analysis of product and installation issues across the EMEA fleet using product telemetry to Identify trends to drive continuous improvement of our products and processes
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Improve tools and methodologies to visualize and analyze large fleet data sets
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Initiate and support root cause analysis of software, firmware, hardware product issues
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Provide support on escalated issues, and translate learnings into technical documentation, automated diagnostics or other product or process improvements
What You'll Bring-
Top-tier academic background in engineering, preferably electrical engineering, or demonstrate equivalent experience of exceptional ability
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Relevant work experience, including significant first-hand experience of root cause analysis, data analytics and/or service engineering
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Ability to produce clear and concise written documents and diagrams
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Ability to prioritize and execute many tasks in parallel
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Excellent communication and presentation skills in English
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Hands-on experience of using Python or equivalent for data analysis
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Familiarity with LLMs and AI tools like Claude Code
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Previous technical work experience with electric vehicle charging hardware and protocols / standards and/or energy storage systems
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Occasional travel may be required for this role. This would include travelling to customer sites as well as to other Tesla facilities.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
