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Teamlead Service Engineering

Mpac -
Wijchen

Snel solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Engels
Analytisch vermogen
Bachelor
Continue verbetering
Elektrotechniek
Managementervaring
Communicatieve vaardigheden

Volledige vacaturetekst

Team Lead Service Engineering

Wijchen, The Netherlands

Are you a technically strong leader who enjoys coaching people, optimizing processes, and making a real impact in a service-driven environment? Do you thrive at the intersection of engineering excellence and customer-focused execution? Then we'd love to hear from you.

The Role

As Team Lead Service Engineering, you will lead and develop a multidisciplinary team of Service Engineers who provide critical technical support to our global service organization. Your team delivers expertise in modifications, upgrades, troubleshooting, and service engineering support for machines in the field.

You ensure that service engineering activities are delivered with the right quality, capacity, and continuity, while acting as a key liaison between Engineering, Service, and Field Operations.

You report to the Service Manager and work closely with the Team Lead Field Service to ensure seamless alignment between engineering and execution.

What You'll Be Doing

Lead & Develop the Team

Inspire, coach, and develop a team of Mechanical, Electrical, and Hardware Service Engineers
Conduct performance and appraisal reviews
Ensure the right skills, knowledge, and team capacity are in place
Identify training needs and initiate development programs
Play an active role in recruiting and onboarding new engineers
Foster a culture of collaboration, knowledge sharing, and continuous improvement
Take ownership of the quality and completeness of all service engineering deliverables

Drive Operational Excellence

Plan, assign, and prioritize service engineering work
Monitor capacity, planning, deadlines, and progress
Coordinate engineering input with Project Managers for service projects
Collaborate closely with Field Service to ensure smooth execution in the field
Support technical escalations and complex customer issues
Track progress, quality, and reporting of service activities
Provide clear reporting to the Service Manager on performance and bottlenecks

Improve Processes & Performance

Initiate and lead improvements in service engineering processes
Drive initiatives that improve efficiency, quality, and lead times
Actively contribute ideas that strengthen the service organization as a whole

Health, Safety & Environment (HSE)

Ensure engineering work complies with safety, health, and quality standards
Make sure technical solutions are safe to apply in the field
Proactively identify and mitigate safety risks in designs

What You Bring

Bachelor's (HBO) level education or equivalent in Mechatronics, Electrical Engineering, Industrial Automation, or similar
Several years of experience in a technical engineering role within machine building or service
Proven leadership experience or a strong ambition to grow into a leadership role
Strong communication skills, verbal and written
Ability to maintain overview and set priorities in a dynamic environment
Fluency in Dutch and English
Natural empathy and a coaching-oriented leadership style

Key Competencies

Leadership & people development
Clear communication
Coaching and mentoring
Planning and organization
Problem-solving and analytical thinking
Customer focus and results orientation
Decisiveness and collaboration

Why Join Us?

A leadership role with real influence on people, processes, and performance
A technically challenging service environment with high-impact projects
Strong collaboration with engineering, service, and field teams
Opportunities to shape and grow a high-performing engineering team
A culture that values safety, quality, and continuous improvement

Apply now or reach out for a confidential discussion to learn more about how you can grow your leadership career with us.

Mpac designs and manufactures automated packaging machines for companies worldwide. We operate in various segments of the Fast Moving Consumer Goods (FMCG) industry, including Healthcare, Food & Beverage, and Pharma. We are part of the Mpac Group, with production facilities in the United States, Canada, the United Kingdom, and the Netherlands, and sales and service offices in Singapore and Thailand. From these locations, we serve our customers globally.

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