Wijchen, The Netherlands
Are you a technically strong leader who enjoys coaching people, optimizing processes, and making a real impact in a service-driven environment? Do you thrive at the intersection of engineering excellence and customer-focused execution? Then we'd love to hear from you.
As Team Lead Service Engineering, you will lead and develop a multidisciplinary team of Service Engineers who provide critical technical support to our global service organization. Your team delivers expertise in modifications, upgrades, troubleshooting, and service engineering support for machines in the field.
You ensure that service engineering activities are delivered with the right quality, capacity, and continuity, while acting as a key liaison between Engineering, Service, and Field Operations.
You report to the Service Manager and work closely with the Team Lead Field Service to ensure seamless alignment between engineering and execution.
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Inspire, coach, and develop a team of Mechanical, Electrical, and Hardware Service Engineers
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Conduct performance and appraisal reviews
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Ensure the right skills, knowledge, and team capacity are in place
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Identify training needs and initiate development programs
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Play an active role in recruiting and onboarding new engineers
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Foster a culture of collaboration, knowledge sharing, and continuous improvement
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Take ownership of the quality and completeness of all service engineering deliverables
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Plan, assign, and prioritize service engineering work
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Monitor capacity, planning, deadlines, and progress
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Coordinate engineering input with Project Managers for service projects
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Collaborate closely with Field Service to ensure smooth execution in the field
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Support technical escalations and complex customer issues
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Track progress, quality, and reporting of service activities
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Provide clear reporting to the Service Manager on performance and bottlenecks
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Initiate and lead improvements in service engineering processes
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Drive initiatives that improve efficiency, quality, and lead times
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Actively contribute ideas that strengthen the service organization as a whole
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Ensure engineering work complies with safety, health, and quality standards
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Make sure technical solutions are safe to apply in the field
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Proactively identify and mitigate safety risks in designs
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Bachelor's (HBO) level education or equivalent in Mechatronics, Electrical Engineering, Industrial Automation, or similar
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Several years of experience in a technical engineering role within machine building or service
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Proven leadership experience or a strong ambition to grow into a leadership role
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Strong communication skills, verbal and written
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Ability to maintain overview and set priorities in a dynamic environment
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Fluency in Dutch and English
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Natural empathy and a coaching-oriented leadership style
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Leadership & people development
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Clear communication
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Coaching and mentoring
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Planning and organization
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Problem-solving and analytical thinking
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Customer focus and results orientation
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Decisiveness and collaboration
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A leadership role with real influence on people, processes, and performance
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A technically challenging service environment with high-impact projects
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Strong collaboration with engineering, service, and field teams
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Opportunities to shape and grow a high-performing engineering team
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A culture that values safety, quality, and continuous improvement
Apply now or reach out for a confidential discussion to learn more about how you can grow your leadership career with us.
Mpac designs and manufactures automated packaging machines for companies worldwide. We operate in various segments of the Fast Moving Consumer Goods (FMCG) industry, including Healthcare, Food & Beverage, and Pharma. We are part of the Mpac Group, with production facilities in the United States, Canada, the United Kingdom, and the Netherlands, and sales and service offices in Singapore and Thailand. From these locations, we serve our customers globally.
