As a Carrier Specialist within the Transport Control Tower of DHL Supply Chain, you play a key role in managing and optimising the performance of our transport carriers. The position is linked to our headquarters in Eindhoven but involves working across several DHL locations in the Netherlands and Belgium. By analysing performance data, monitoring KPIs and building strong relationships with our carriers, you directly contribute to the quality of our transport services and help our customers achieve and improve their desired service levels.
This role is ideal for someone who enjoys working with data, collaborating with internal and external stakeholders, and driving continuous improvement within transport operations.
What can you expect from DHL?
The employment conditions depend on whether you are employed under a Belgian or Dutch contract.
If you are employed under a Belgian contract
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An attractive gross monthly salary ranging from €3,707 to €4,943 upon entry, depending on your experience and expertise, with growth potential up to €6,178 gross per month.
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A functional lease car for business use only, including a fuel card or charging card.
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A full-time position with flexible working hours within a daytime schedule.
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30 vacation days.
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An international and dynamic working environment across several DHL locations.
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Interesting additional benefits, including ADV days, meal vouchers, hospitalisation insurance and group insurance.
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Training, guidance and plenty of opportunities for personal and professional development.
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Access to the Benefits at Work platform, offering discounts on leisure activities, gadgets and more.
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An inclusive working environment where you are encouraged to be yourself and are valued for who you are.
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The opportunity to work for the world’s leading logistics service provider and a certified Great Place to Work.
If you are employed under a Dutch contract
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A full-time position of 40 hours per week, with a high level of responsibility and ownership.
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A competitive salary in Scale 10, ranging from €3,468.57 to €4,689.12 gross per month, with growth potential up to €5,727.27, depending on your experience and expertise.
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A functional lease car for business use only, including a fuel card or charging card.
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Flexible working hours within a daytime schedule.
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8% holiday allowance.
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25 vacation days based on full-time employment.
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Travel allowance.
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Additional employment benefits through the CAO à la Carte: a personal budget that can be used for additional vacation hours—up to six days per year—a monthly gross payout, study costs or a vitality budget.
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You will join a growing and energetic Control Tower team of approximately 25 colleagues, working in an open, supportive and collaborative environment.
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Plenty of opportunities for personal growth and development within the world’s leading logistics service provider.
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A multicultural organisation that embraces diversity and promotes an inclusive working environment.
This position offers a hybrid and location-flexible working arrangement across several DHL sites:
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Wednesday is the fixed team day at our headquarters in Eindhoven.
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One working day per week at our DHL location in Oud Gastel.
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One working day per week at our DHL location in Brussels.
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One working day per week at our DHL location in Bornem.
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One home-working day per week, to be agreed upon with the team
Your responsibilities as a Carrier Specialist
As Carrier Specialist, you are responsible for monitoring, evaluating and improving carrier performance. You ensure that our transport partners deliver according to the agreed service levels while building strong relationships focused on continuous improvement.
Your responsibilities include:
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Monitor carrier performance using Transport Management System data and agreed KPIs such as delivery performance, transit times and vehicle availability
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Analyse performance trends and discuss results with carriers to identify and implement improvement actions
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Prepare Monthly Business Reviews (MBRs) for customers and carriers based on operational performance data
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Act as the first escalation point for structural carrier-related issues and coordinate effective resolutions
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Support the implementation and onboarding of new customers and transport providers
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Identify improvement opportunities within transport processes and proactively drive optimisation initiatives
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Coordinate with carriers during peak volumes to ensure agreed service levels are maintained
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Collaborate closely with Front Office, Operations, Customer Service, customers and carriers to ensure operational excellence
What makes this role interesting?
In this position, you will have a direct impact on the quality of our transport network and contribute to the continuous improvement of our Control Tower organisation.
You will:
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Play a key role between customers, carriers and internal DHL stakeholders
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Build long-term partnerships with transport providers while driving performance improvements
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Work independently with a high degree of ownership and responsibility
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Have the freedom to optimise processes and introduce improvements
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Gain broad exposure across transport operations and strategic customer management
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Collaborate with colleagues and stakeholders across multiple DHL locations in the Netherlands and Belgium
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Create a strong foundation for future career opportunities within Transport, Operations, Continuous Improvement or Carrier Management
What do you bring?
We are looking for someone who enjoys working with people, performance data and operational improvements. You know how to build relationships while remaining result-oriented and decisive when needed.
You stand out because of your:
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MBO+ or Bachelor's level of working and thinking, gained through education or experience
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Experience within transport, logistics or supply chain is an advantage, but not a strict requirement
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Strong communication and stakeholder management skills
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Analytical mindset with the ability to translate data into concrete improvement actions
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Assertive personality; you are not afraid to challenge carriers and address performance issues
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Organisational skills and the ability to prioritise in a dynamic environment
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Ownership, proactivity and a continuous improvement mindset
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Willingness and practical ability to travel weekly between Eindhoven, Oud Gastel, Brussels and Bornem
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Driving licence and access to a car, given the regular travel between the different DHL locations
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You are fluent in English. Knowledge of Dutch is a strong asset, but not a requirement
Team & DHL Supply Chain
At DHL Supply Chain, we believe in smart logistics solutions, continuous improvement and empowered teams. You will become part of a close-knit Control Tower team where collaboration, openness and personal development are key.
Although Wednesday is the fixed team day in Eindhoven, you will also work closely with colleagues and stakeholders at our locations in Oud Gastel, Brussels and Bornem. The precise working days at the Belgian locations are flexible and will be aligned with business needs and planned meetings.
You will receive a thorough onboarding programme and all the support you need to become successful in your role. Within DHL Supply Chain, there are numerous opportunities to further develop your career, both within the Control Tower organisation and across our international business.
Interested? Apply now!
Are you excited about this opportunity, and does your profile match the requirements above? Are you also comfortable working across our different locations in the Netherlands and Belgium? Then you might be exactly the person we are looking for!
Please submit your CV by clicking the Apply button. Do you have any questions first? Feel free to contact Mirthe van de Sande (Corporate Recruiter) via
[email protected].
Acquisition in response to this vacancy is not appreciated.
Disclaimer: Inclusion & Diversity
At DHL, equal opportunities are at the heart of everything we do. We assess you based on who you are and what you can contribute—regardless of your background, origin, or personal preferences. If you do not meet every requirement but believe you are a good fit for this role, we encourage you to contact the recruiter mentioned above.
