As a Carrier Specialist within the Transport Control Tower of DHL Supply Chain in Eindhoven, you play a key role in managing and optimising the performance of our transport carriers. By analysing performance data, monitoring KPIs and building strong relationships with our carriers, you directly contribute to the quality of our transport services and help our customers achieve and improve their desired service levels. This role is ideal for someone who enjoys working with data, collaborating with internal and external stakeholders, and driving continuous improvement within transport operations.
What can you expect from DHL?
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A full-time position (40 hours) with a high level of responsibility and ownership
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A competitive salary ranging from €3,468.57 to €4,689.12, with growth potential up to €5,727.27 depending on your experience and expertise
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Excellent career opportunities within DHL Supply Chain, for example towards Carrier Manager or other specialist or management positions
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Flexible working hours within a daytime schedule
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8% holiday allowance
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25 vacation days based on full-time employment
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Travel allowance
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Secondary employment benefits such as the CAO à la Carte: a personal budget that can be used for additional vacation hours (up to 6 days per year), monthly gross payout, study costs or a vitality budget
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You will join a growing and energetic Control Tower team of approximately 25 colleagues, working in an open, supportive and collaborative environment
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You will become part of the world's largest logistics service provider, offering plenty of opportunities for personal growth and development
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You will work in a multicultural organisation that embraces diversity and promotes an inclusive working environment
Your responsibilities as a Carrier Specialist
As Carrier Specialist, you are responsible for monitoring, evaluating and improving carrier performance. You ensure that our transport partners deliver according to the agreed service levels while building strong relationships focused on continuous improvement.
Your responsibilities include:
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Monitor carrier performance using Transport Management System data and agreed KPIs such as delivery performance, transit times and vehicle availability
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Analyse performance trends and discuss results with carriers to identify and implement improvement actions
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Prepare Monthly Business Reviews (MBRs) for customers and carriers based on operational performance data
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Act as the first escalation point for structural carrier-related issues and coordinate effective resolutions
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Support the implementation and onboarding of new customers and transport providers
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Identify improvement opportunities within transport processes and proactively drive optimisation initiatives
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Coordinate with carriers during peak volumes to ensure agreed service levels are maintained
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Collaborate closely with Front Office, Operations, Customer Service, customers and carriers to ensure operational excellence
What makes this role interesting?
In this position, you will have a direct impact on the quality of our transport network and contribute to the continuous improvement of our Control Tower organisation.
You will:
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Play a key role between customers, carriers and internal DHL stakeholders
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Build long-term partnerships with transport providers while driving performance improvements
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Work independently with a high degree of ownership and responsibility
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Have the freedom to optimise processes and introduce improvements
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Gain broad exposure across transport operations and strategic customer management
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Create a strong foundation for future career opportunities within Transport, Operations, Continuous Improvement or Carrier Management
What do you bring?
We are looking for someone who enjoys working with people, performance data and operational improvements. You know how to build relationships while remaining result-oriented and decisive when needed.
You stand out because of your:
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MBO+ or Bachelor's level of working and thinking, gained through education or experience
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Experience within transport, logistics or supply chain is an advantage, but not a strict requirement
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Strong communication and stakeholder management skills
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Analytical mindset with the ability to translate data into concrete improvement actions
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Assertive personality; you are not afraid to challenge carriers and address performance issues
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Organisational skills and the ability to prioritise in a dynamic environment
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Ownership, proactivity and a continuous improvement mindset
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You are fluent in English. Knowledge of Dutch is a strong asset, but not a requirement.
Team & DHL Supply Chain
At DHL Supply Chain, we believe in smart logistics solutions, continuous improvement and empowered teams. You will become part of a close-knit Control Tower team where collaboration, openness and personal development are key.
You will receive a thorough onboarding programme and all the support you need to become successful in your role. Within DHL Supply Chain, there are numerous opportunities to further develop your career, both within the Control Tower organisation and across our international business.
Interested? Apply now!
Are you excited about this opportunity, and does your profile match the requirements above? Then you might be exactly the person we are looking for!
Please submit your CV by clicking the Apply button. Do you have any questions first? Feel free to contact Mirthe van de Sande (Corporate Recruiter) via
[email protected].
Acquisition in response to this vacancy is not appreciated.
Disclaimer: Inclusion & Diversity
At DHL, equal opportunities are at the heart of everything we do. We assess you based on who you are and what you can contribute—regardless of your background, origin, or personal preferences. If you do not meet every requirement but believe you are a good fit for this role, we encourage you to contact the recruiter mentioned above.
