20 beste vacatures voor de functie van manager customer service in amstelveen (nieuwe medewerkers gezocht)

AI Experience Lead - Operations
SumUp —Amsterdam
- Management
- AI
- Aanbrengbonus
Snel solliciteren
11 dagen
Customer Team Coordinator - BeNeLux & France
NORNORM —Amsterdam
- € 3.000 per maand
- Spaans
- Engels
- Communicatieve vaardigheden
2 dagen
Klantenservice Medewerker - Customer Service - Customer Succes Manager - Fulltime 40 uur
DealDonkey.com —Nieuw-Vennep
- € 2.750 - € 3.250 per maand
- Fulltime
- Reiskostenvergoeding
- Personeelskorting
Snel solliciteren
Enterprise Customer Success Manager
Studytube —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- Analytisch vermogen
- Projectmanagement
- Flexibele werkuren
Snel solliciteren
Client Service Specialist - Energy
Crane Worldwide Logistics BV —Rozenburg
- Communicatieve vaardigheden
13 dagen
Client Success Specialist
Get-e —Hoofddorp
- Hybride werken
- Engels
- Hotel
- Reiskostenvergoeding
Snel solliciteren
Customer Support Associate (Dutch Speaking)
bloomon —Amsterdam
- Parttime
- Schrijfvaardigheden
- Engels
Specialist, Customer Service, Amsterdam
Kvadrat A/S —Amsterdam
- Fulltime
- Engels
- Microsoft Office
- Bachelor
B2B Customer Service and After-Sales Support
Zielinski & Rozen Europe —Amsterdam
- Microsoft Excel
- Verkoopervaring
- ERP systemen
Subregional Head of Customer Success
Digital Realty —Amsterdam
- Fulltime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Implementation Consultant (NL)
OpenUp —Amsterdam
- Hybride werken
- Engels
- Projectmanagement
- Organisatorische vaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Client Service Associate (Dutch speaking)
Saxo Bank —Amsterdam
- Fulltime
Customer Experience Internship
Convious —Amsterdam Centrum
- Horeca-ervaring
- Engels
- Bachelor
Snel solliciteren
Customer Experience
SkinVision —Amsterdam
- Fulltime
- Hybride werken
- Bachelor
Snel solliciteren
Customer Support Manager | €58K – €71K | Utrecht | Automotive
Guidewell —Utrecht
- € 58.000 - € 71.000 per jaar
- Fulltime
- Hybride werken
- Management
- Engels
- Analytisch vermogen
- Flexibele werkuren
Snel solliciteren
Client Service Associate (French + Dutch Speaking)
Saxo Bank —Amsterdam
- Fulltime
Senior Customer Support Agent
Matt Sleeps —Amsterdam
- Fulltime
- Engels
- Kantoor
- Analytisch vermogen
Snel solliciteren
12 dagen
Service Desk Manager
S4D —Amsterdam
- Fulltime
- Engels
- Kantoor
- Bachelor
Snel solliciteren
Delivery Manager, Teleperformance (Americas & EMEA)
Dyson —Amsterdam
- Continue verbetering
- Communicatieve vaardigheden
8 dagen
Costumer Service
Avantor —Amsterdam
- Fulltime
- Engels
- Windows
- Microsoft Office

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AI Experience Lead - Operations

SumUp -
Amsterdam

Snel solliciteren

Vacaturegegevens

11 dagen geleden

Secundaire arbeidsvoorwaarden

Pensioen
Sabbatical
Aanbrengbonus

Kwalificaties

Management
AI

Volledige vacaturetekst

About the team

The AI Experience team sits within SumUp's Operations function, focused on one clear mission: making AI-powered support genuinely useful for the millions of small businesses that rely on SumUp every day. The team owns the conversation design, content quality, and performance of SumUp's AI Assistant — working at the intersection of customer experience, data, and product thinking. This role is the dedicated leader the team has been built for: someone who can set the strategic direction, raise the bar on performance, and develop a talented group of analysts doing meaningful, pioneering work.

Get a feel for where you'll be working: Berlin

What you'll do

Define and lead the strategic direction of AI-assisted customer support, setting the roadmap for conversation design, content quality, and self-service performance
Own the AI Assistant's core performance metrics — resolution rates, escalation rates, save rates, and customer satisfaction — and drive measurable improvements across all of them
Build and maintain a Quality Assurance framework for AI customer support, ensuring answers are accurate, clear, and aligned with SumUp's support standards
Lead, develop, and grow a team of seven analysts across conversation design, QA, and content — bringing structure, direction, and coaching to a newly formed function
Collaborate closely with Product, Engineering, and Operations leads to align priorities, remove blockers, and translate business goals into cross-functional improvement plans

You'll be great for this role if…

Proven track record of owning and moving core performance KPIs in a customer support, operations, or service environment, with clear accountability for outcomes.
Experience leading automation, chatbot, or self-service initiatives — with direct exposure to AI in support or a strong, demonstrated interest in the space.
Strong people management skills, with experience leading small-to-mid-sized teams of analysts or operations specialists.
Ability to work effectively in a matrix environment, influencing Product, Engineering, and Operations stakeholders without direct authority.
Comfort with ambiguity and fast-moving priorities, with a structured approach to problem-solving and a continuous improvement mindset.

Why you should join SumUp

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
A corporate pension scheme where we match up to 20% of your contributions
Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
Break4me: 1-month sabbatical after 3 years of service
Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

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manager customer service vacatures in amstelveen

AI Experience Lead - Operations

Customer Team Coordinator - BeNeLux & France

Klantenservice Medewerker - Customer Service - Customer Succes Manager - Fulltime 40 uur

Enterprise Customer Success Manager

Client Service Specialist - Energy

Client Success Specialist

Customer Support Associate (Dutch Speaking)

Specialist, Customer Service, Amsterdam

B2B Customer Service and After-Sales Support

Subregional Head of Customer Success

Implementation Consultant (NL)

Client Service Associate (Dutch speaking)

Customer Experience Internship

Customer Experience

Customer Support Manager | €58K – €71K | Utrecht | Automotive

Client Service Associate (French + Dutch Speaking)

Senior Customer Support Agent

Service Desk Manager

Delivery Manager, Teleperformance (Americas & EMEA)

Costumer Service

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van manager customer service in amstelveen

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