20 beste vacatures voor de functie van customer service manager in rozenburg, nh (nieuwe medewerkers gezocht)

Team Leader Customer Service (gn) - Location: Noordwijkerhout NL
DKV EURO SERVICE GmbH + Co. KG —Noordwijkerhout
- Parttime
- Engels
- ICT
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
9 dagen
Customer Service Representative (gn) - Location: Noordwijkerhout NL
DKV EURO SERVICE GmbH + Co. KG —Noordwijkerhout
- Parttime
- Engels
- ICT
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
9 dagen
Manager Customer Operations - Zakelijke klanten
KORTON COMPUTER COMMUNICATION (KCC) B.V. —Nieuw-Vennep
- Fulltime
- Hybride werken
- Management
- Kantoor
- Bachelor
- Reiskostenvergoeding
- Bedrijfsfitness
Snel solliciteren
Engagement Manager, EU
Cradle —Amsterdam
- Fulltime
- Hybride werken
- Master
- Zonder diploma
- Budgettering
Customer Success Specialist (EMEA)
Nicolab —Amsterdam-Zuidoost
- € 45.000 - € 75.000 per jaar
- Parttime
- Ziekenhuis
- Engels
- Onderzoek
- Flexibele werkuren
- Aanbrengbonus
Snel solliciteren
9 dagen
Customer Success Manager
Hellios Information —Amsterdam
- € 50.000 - € 55.000 per jaar
- Parttime
- Hybride werken
- CRM-systemen
- Microsoft Excel
- Management
2 dagen
Head of KYC and Customer Service – Online Bank
Ayvens —Amsterdam
- Fulltime
- Engels
- Financiën
- Master
Specialist, Customer Service, Amsterdam
Kvadrat A/S —Amsterdam
- Fulltime
- Engels
- Microsoft Office
- Bachelor
Customer Success Manager
Trustlocal —Amsterdam Westpoort
- € 2.800 - € 3.500 per maand
- Fulltime
- Hybride werken
- Management
- Kantoor
- Analytisch vermogen
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
Snel solliciteren
6 dagen
B2B Customer Service and After-Sales Support
Zielinski & Rozen Europe —Amsterdam
- Microsoft Excel
- Verkoopervaring
- ERP systemen
Enterprise Customer Success Manager
Studytube —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- Analytisch vermogen
- Projectmanagement
- Flexibele werkuren
Snel solliciteren
Team Lead International Servicing
TKB (Trust Krediet Beheer B.V.) —Amsterdam
- € 3.500 - € 5.000 per maand
- Online sollicitatie
- Hybride werken
- Marketing
- Socialemediabeheer
- Engels
- Reiskostenvergoeding
Snel solliciteren
3 dagen
Customer Succes Manager (32-40 uur)
UnameIT —Woerden
- Parttime
- Engels
- Analytisch vermogen
- Communicatieve vaardigheden
12 dagen
Customer Success Manager (Dutch Speaking)
Darktrace —Amsterdam
- Fulltime
- Verkoopervaring
- Salesforce
- Engels
- Mentale gezondheidszorgprogramma's
Customer Support Manager (36-40 uur)
UnameIT —Woerden
- Fulltime
- Engels
- Analytisch vermogen
- Leidinggevende ervaring
- Flexibele werkuren
Service Desk Manager
S4D —Amsterdam
- Fulltime
- Engels
- Kantoor
- Bachelor
Snel solliciteren
Customer Success Manager III - Dutch Speaking
Equinix —Amsterdam
- Fulltime
- Management
- Verkoopervaring
- Salesforce
10 dagen
Team Leader Financial Customer Service (gn) - Location: Noordwijkerhout NL
DKV EURO SERVICE GmbH + Co. KG —Noordwijkerhout
- Parttime
- Engels
- ICT
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
9 dagen
Customer Success Director
Genesys —Amsterdam
- Online sollicitatie
- Microsoft Powerpoint
- Microsoft Excel
- Socialemediabeheer
- Aanbrengbonus
6 dagen
Customer Success Manager - Benelux Market
Trustpilot —Amsterdam
- Engels
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Mentale gezondheidszorgprogramma's
11 dagen

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Team Leader Customer Service (gn) - Location: Noordwijkerhout NL

DKV EURO SERVICE GmbH + Co. KG -
Noordwijkerhout

Nu solliciteren

Vacaturegegevens

Parttime | Fulltime
9 dagen geleden

Secundaire arbeidsvoorwaarden

Kosteloos parkeren
Reiskostenvergoeding
Flexibele werkuren

Kwalificaties

Frans
Engels
ICT
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

The Customer Service department provides high-quality advisory services to our customers in the Benelux. The team of multidisciplinary consultants acts as the direct point of contact for customers, answers complex questions, proactively thinks along about suitable solutions and processes customer orders. By using Microsoft Dynamics and the Genesys telephone system, it is clear to everyone who has supported which customer and when. This strengthens collaboration within our organization and ensures that customers receive personal and consistent DKV experience. Customer satisfaction, measured through NPS, and the speed and quality of our customer communication are the key KPIs for this department.

Customer Service is a customer-focused, KPI-driven department where, as Team Lead, you are expected to stay close to the team and actively contribute as a hands-on working supervisor. On the one hand, you ensure the availability and development of your team members; on the other, you safeguard the quality of customer interactions. This can create a balancing act: the average response time to emails must remain high, while the quality of advice, and therefore the NPS, requires careful attention. We expect you to be able to assess what needs priority at any given moment and to guide your team accordingly.
As Team Lead, you contribute to the continuous improvement of DKV processes and the services provided by our consultants. You do this together with your direct colleagues and the Team Manager Customer, to whom you report in this role.

Your responsibilities will include

You work closely with the Team Lead Finance in the Benelux.

Together, you ensure the best possible service through excellent collaboration between the various back-office teams.

You know what is going on within your team. You recognize talent, motivate your team and create a positive working atmosphere.

You radiate trust and calm: you are the person employees come to when something is on their mind.

You actively manage KPIs such as NPS and average email response time, and you use dashboards to encourage the team to achieve these goals.
Together with the team, you monitor order processing and ensure timely and accurate handling. You actively manage lead times and identify bottlenecks in the process.
You identify opportunities to deepen customer relationships and work with the team to proactively advise customers on relevant products and services.
You have knowledge and experience in process optimization, or you are willing to develop yourself in this area.
You put the customer first and strive every day to achieve the highest possible level of customer satisfaction.

What makes you stand out

You are available to work at least 32 hours per week at the office in NWH.
You are customer-oriented and service-minded.
You are a true people manager: you know how to bring out the best in your team and steer towards the KPIs to be achieved.
You have strong communication skills, both verbal and written.
You are proficient in Dutch and English at a professional level. Knowledge of French and/or German is a strong advantage.
You are resilient under pressure.
You are able to prioritize effectively.

What we offer

Market‑competitive salary
Participation in the bonus scheme after 12 months
An informal working environment with short lines of communication and a pleasant atmosphere
27 vacation days (based on 40 hours)
Premium‑free pension
Travel allowance
Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
Free parking at our office in Noordwijkerhout

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact caroline Posthuma via [email protected].

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customer service manager vacatures in rozenburg, nh

Team Leader Customer Service (gn) - Location: Noordwijkerhout NL

Customer Service Representative (gn) - Location: Noordwijkerhout NL

Manager Customer Operations - Zakelijke klanten

Engagement Manager, EU

Customer Success Specialist (EMEA)

Customer Success Manager

Head of KYC and Customer Service – Online Bank

Specialist, Customer Service, Amsterdam

Customer Success Manager

B2B Customer Service and After-Sales Support

Enterprise Customer Success Manager

Team Lead International Servicing

Customer Succes Manager (32-40 uur)

Customer Success Manager (Dutch Speaking)

Customer Support Manager (36-40 uur)

Service Desk Manager

Customer Success Manager III - Dutch Speaking

Team Leader Financial Customer Service (gn) - Location: Noordwijkerhout NL

Customer Success Director

Customer Success Manager - Benelux Market

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in rozenburg, nh

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Why DKV Mobility? Here are five good reasons...

We've been growing for about 90 years

We attach great importance to work-life balance.

We support you in your development

We are committed to a net-zero future

We are a certified employer

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