20 beste vacatures voor de functie van service manager in amsterdam noord, nh (nieuwe medewerkers gezocht)

Service Experience Manager, Global
Kraft Heinz Company —Amsterdam
- Engineering
- Bachelor
- Bedrijfskunde
14 dagen
Client Service Manager
IQ-EQ —Amsterdam-Zuidoost
- Fulltime
- Hybride werken
- Engels
- Financiën
- Master
Snel solliciteren
Customer Service Manager
Envirogen —Zaandam
- € 60 - € 70 per uur
- Fulltime
- Managementervaring
- Communicatieve vaardigheden
Snel solliciteren
Service Manager Grand Cafe - Anantara Grand Hotel Krasnapolsky Amsterdam
Minor Hotels Europe & Americas —Amsterdam
- Weekendbeschikbaarheid
- Horeca-ervaring
- Engels
- Hotel
Snel solliciteren
9 dagen
Service Delivery Manager
Swissport International AG —Schiphol
- Fulltime
- Hybride werken
- Engels
- Analytisch vermogen
- Leidinggevende ervaring
Transaction Services - Senior Manager
EIGHT ADVISORY SAS —Amsterdam Zuid
- Fulltime
- Hybride werken
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Snel solliciteren
Service Manager
Tummy Treats —Hoofddorp
- Fulltime
- Engels
- Accountancy
- POS
Manager Service SGS
Alfen —Almere
- Hybride werken
- ERP systemen
- Engels
- Microsoft Office
Snel solliciteren
Senior Vice President, Client Service Manager
The Bank of New York Mellon Corporation —Amsterdam
- Fulltime
- Management
- Master
- Bachelor
2 dagen
Senior Manager - Cyber Strategy & Resilience Consulting (Financial Services)
KPMG Nederland —Amstelveen
- € 6.120 - € 8.850 per maand
- Fulltime
- Hybride werken
- Engels
- Master
- Financiële diensten
Snel solliciteren
Service Campaign Manager, EMEA
Tesla —Amsterdam-Zuidoost
- Microsoft Powerpoint
- Microsoft Excel
- Engels
Service Manager
Broekhuis —Haarlem
- Parttime
- Leidinggevende ervaring
Service Product Manager
Delta Electronics —Hoofddorp
- Fulltime
- PMP
- Engineering
- Analytisch vermogen
Snel solliciteren
8 dagen
Manager Shared Services
FedEx EU —Hoofddorp
- Fulltime
- Projectmanagement
- Mentale gezondheidszorgprogramma's
13 dagen
(Senior) Manager Loonheffingen binnen Global Employer Services
Deloitte —Amsterdam
- Parttime
- Kantoor
- Master
- Analytisch vermogen
- Bedrijfsfitness
- Flexibele werkuren
Global Senior Procurement Manager HR services and Mobility
Coty Inc. —Amsterdam
- Engels
- Analytisch vermogen
- Continue verbetering
13 dagen
Technisch Service Manager Amsterdam
Van der Velden —Amsterdam Westpoort
- € 3.391 - € 5.171 per maand
- Fulltime
- Kantoor
- Analytisch vermogen
- Leidinggevende ervaring
Snel solliciteren
Sales Manager Refit & Services | Amsterdam
Feadship —Amsterdam Westpoort
- € 5.500 - € 8.000 per maand
- CRM-systemen
- Marketing
- Engineering
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Manager - Cyber Strategy & Resilience Consulting (Financial Services)
KPMG Nederland —Amstelveen
- € 5.085 - € 6.046 per maand
- Fulltime
- Hybride werken
- Engels
- Master
- Bedrijfsontwikkeling
Snel solliciteren
Senior Commercial Strategy Manager, Financial Services & Insurance
Adyen —Amsterdam
- Financiële diensten
- Ter plaatse
- Communicatieve vaardigheden

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Service Experience Manager, Global

Kraft Heinz Company -
Amsterdam

Nu solliciteren

Vacaturegegevens

14 dagen geleden

Kwalificaties

Six-Sigma-certificering
Engineering
Informatiesystemen
Performance-management
Bachelor
ServiceNow
Bedrijfskunde

Volledige vacaturetekst

Job Description

Service Experience Manager, Global at a glance ...

Own and elevate the end-to-end service experience across Global Business Services (GBS) by designing, governing, and continuously improving customer journeys spanning multiple towers (e.g., Finance, HR, Procurement, IT, Customer Operations). This role ensures a consistent, measurable, and high-quality experience across channels, regions, and service providers—driving adoption, satisfaction, efficiency, and compliance.

Key Ingredients:

End-to-end experience ownership: Define and own service experience strategy across all service lines, geographies, and channels (portal, chat, email, phone, in-person, automation) for key personas.
Journey and service design: Map critical customer journeys (employee, manager, vendor, customer, consumer), identify pain points, and redesign processes to improve outcomes, speed, and quality.
Operational excellence and continuous improvement: Partner with operations to identify and execute on the experience improvement opportunities.
Digital and self-service experience: Drive adoption and quality of self-service, knowledge management, virtual agents, and workflow automation; ensure content governance and findability.
Service performance management: Work with experience KPIs (CSAT, NPS, CES, XLAs), operational KPIs (AHT, FCR, backlog, cycle time), and quality metrics; deliver executive reporting and actionable insights.
Cross-functional collaboration: Align with IT, Product/Platform owners (e.g., ServiceNow), Data/Analytics, Change Management, Comms, Risk/Compliance, and Vendor Management to deliver integrated improvements.
Lead user experience driven transformation across GBS towers, being the voice of the user in the project.

Recipe for Success: Apply if this sounds like you!

Bachelor’s degree (business, engineering, information systems, or related); advanced degree preferred.
8–12+ years in customer experience, or consumer operations
Proven track record leading cross-functional, multi-tower initiatives in a global environment.
Demonstrated expertise in journey mapping, service design, and continuous improvement methodologies (Lean/Six Sigma).
Data-driven decision making; KPI/OKR design, dashboarding, and storytelling.
Stakeholder leadership and influence without direct authority; executive presence.

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

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service manager vacatures in amsterdam noord, nh

Service Experience Manager, Global

Client Service Manager

Customer Service Manager

Service Manager Grand Cafe - Anantara Grand Hotel Krasnapolsky Amsterdam

Service Delivery Manager

Transaction Services - Senior Manager

Service Manager

Manager Service SGS

Senior Vice President, Client Service Manager

Senior Manager - Cyber Strategy & Resilience Consulting (Financial Services)

Service Campaign Manager, EMEA

Service Manager

Service Product Manager

Manager Shared Services

(Senior) Manager Loonheffingen binnen Global Employer Services

Global Senior Procurement Manager HR services and Mobility

Technisch Service Manager Amsterdam

Sales Manager Refit & Services | Amsterdam

Manager - Cyber Strategy & Resilience Consulting (Financial Services)

Senior Commercial Strategy Manager, Financial Services & Insurance

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service manager in amsterdam noord, nh

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