In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation, and manufacturing), heavy industry (chemical, power, and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.
Nalco has an opening for an IT Operations Analyst to join our Leiden Office, with the Netherlands team. The primary focus of this role is on the International Digital Equipment Support which provides technical support to all International (APAC + India + MEA + EU) field and technical reps on Nalco Water technology.
What You Will Do:
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Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water & Ecolab proprietary equipment.
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Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
- Provide live phone support to field representatives on standard equipment and e-catalogue products referencing specifications, product literature, and pricing.
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Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
- Track phone calls and emailed support tickets using ticket tracking system
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Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
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Support team vision, goals, and metrics
What you will need:
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Minimum 2 – 5 years of technical experience.
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Preferred bachelor’s degree in engineering discipline or related technical field.
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Experience with Gateways and Connectivity of automated systems.
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Demonstrated customer service skills with a ability to interface positively and professionally with a customer.
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Troubleshooting experience in electrical or mechanical systems.
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Basic understanding of PLC knowledge.
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Working knowledge of ServiceNow and NICE inContact call centre tools.
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Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
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Experience working with Microsoft Office Suite and SAP.
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Ability to analyse data.
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Language spoken: English is a must and, both German and French are a plus (French – 1st preference | German – 2nd preference).
What you must have:
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Developed verbal communication skills.
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Experience collaborating across multiple functions.
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Able to manage multiple projects in a fast-paced environment.
Position Details:
Location: Leiden, Netherlands
Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM
No immigration sponsorship available for this role
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
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Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
