20 beste vacatures voor de functie van | transformation & devops in amsterdam, nh (nieuwe medewerkers gezocht)

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Business Process Manager ITSM – Change Management (BPC)

Cognizant -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
1 dag geleden

Secundaire arbeidsvoorwaarden

Pensioen
Bedrijfslaptop

Kwalificaties

ITIL Foundation
ITIL-certificering
Management
DevOps
IT service management
Analytisch vermogen
Continue verbetering
ServiceNow
Agile
ICT
Zakelijke vereisten
Communicatieve vaardigheden

Volledige vacaturetekst

Job Summary
We are looking for an experienced Business Process Manager – ITSM Change Management to join our ServiceNow Business Group (SNBG) in Amsterdam. In this role, you will act as a strategic advisor to clients, driving the design, optimization, and transformation of IT Service Management (ITSM) processes , with a strong focus on Change Management within ServiceNow environments .
You will work closely with business and IT stakeholders to streamline processes, improve governance, and enable automation through the ServiceNow platform. This position requires a combination of Business Process Consulting expertise, ITSM knowledge, and ServiceNow experience to deliver measurable business value.
Key Responsibilities
Lead the analysis, design, and optimization of ITSM Change Management processes
Act as a trusted advisor on ITIL-based Change Management best practices
Design and implement scalable, standardized, and automated change processes within ServiceNow
Facilitate workshops, process assessments, and stakeholder discussions to gather requirements
Translate business needs into functional process designs and ServiceNow solutions
Drive process governance, compliance, and continuous improvement initiatives
Collaborate with technical teams to ensure successful implementation and integration
Define and track KPIs and performance metrics for Change Management effectiveness
Ensure alignment with enterprise architecture and broader ITSM processes
Support transformation programs within large-scale ServiceNow implementations
Required Qualifications
Proven experience in Business Process Consulting/Management (BPC) within IT environments
Strong expertise in IT Service Management (ITSM) with a focus on Change Management
Hands-on experience with ServiceNow ITSM modules , especially Change Management
Solid understanding of ITIL frameworks (ITIL v3 or v4)
Experience in process optimization, transformation, and governance
Strong stakeholder management and communication skills
Ability to translate business requirements into practical and scalable solutions
Experience facilitating client workshops and driving process improvements
Analytical mindset with a focus on continuous improvement and value delivery
Preferred Qualifications
ServiceNow certifications (e.g., Certified System Administrator, ITSM, CIS )
ITIL certification (Foundation or higher)
Experience in large enterprise or global consulting environments
Familiarity with Agile, DevOps, and digital transformation programs
Knowledge of additional ITSM processes such as Incident, Problem, and Release Management
Experience working in multi-stakeholder, international environments
What We Offer
Competitive salary
Access to Udemy and Cognizant Academy
NS business card
25 paid holidays
Laptop and smartphone
Pension scheme
Technology-driven organization
Open team spirit
International environment
Contact the Recruiter

For more information or to apply, please contact:
Bill Hilhorst
Email: [email protected]

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| transformation & devops vacatures in amsterdam, nh

Business Process Manager ITSM – Change Management (BPC)

Test Engineer bij Ayvens – Maak impact op mobiliteit van morgen

Data Engineer

Solution Engineer - Commerce Cloud - Amsterdam

Senior Software Engineer

Dynatrace Observability Consultant

IT Business Analyst

Senior Management Consultant

Data Analytics Engineer

Senior Partner Manager - Benelux

Consultant | Operational Excellence - m/v/x

Machine learning Engineer

Lead Dynatrace Monitoring Consultant

Overseas Contractor

Vulnerability & Patch Management (Senior) Consultant

Database Engineer (Terraform, Ansible, Cloud)

Dynamics 365 CE Solution Architect

Global Director Digital & Business Foundation

L3 Support Engineer

Product Engineer Pension Domain (Dutch Speaker)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van | transformation & devops in amsterdam, nh

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