Role description
Pega Lead System Architect LSA Onshore
Experience 1014 years overall 3 years as LSA 2 Pega CS endtoend implementations
Role Summary Design Authority Owns architecture quality performance security and DevOps leads CoE standards and AI enablement
Key Responsibilities
Own solution blueprint case taxonomy microjourneys interaction flows CSR Desktop Knowledge and Digital Messaging
Define nonfunctional requirements scale resiliency and node strategy Queue Processors vs Job Schedulers background processing caching
Integration architecture RESTJSON SOAP if needed OAuth2SAML eventing KafkaJMS idempotency pagination circuit breaker and retry patterns
Data design enterprise data model data pages scope refresh reference data strategy data obfuscation and masking for PII
UX strategy Constellation preferred Cosmos accessibility WCAG localizationi18n responsive behavior
DevOps Deployment Manager pipelines product packagingversioning branchingmerge policy automated quality gates rollback patterns
Observability and performance PDC operating rhythm PALs analysis log correlation performance test strategy and tuning
Security compliance GDPRaligned retentionerasure RBACABAC secrets management auditability encryption at rest and in transit
CoE leadership guardrails code review checklists reusable components reference architectures developer onboarding and enablement
AI initiatives seed NLPEmail Bot Digital Messaging intentsentiment GenAIassisted CSR summarization knowledge retrieval and governance promptdata policies
MustHave Skills
Pega CS depth Interaction Portal Service Cases Knowledge Email Bot Digital Messaging eg chatWhatsApp with production golives
Constellation experience view templates regions editable tables datareference patterns or strong Cosmos with migration path understanding
Integration design mastery REST with OAuth2 client credentials auth code error handling frameworks requestresponse mapping timeouts retries backoff
Eventdriven patterns KafkaJMS producersconsumers correlation IDs exactlyonceatleastonce semantics deadletter handling
Performance engineering PDC triage PAL reading DB indexing considerations cache invalidation node classification queue throughput tuning
DevOps at scale multistage pipelines in Deployment Manager artifact versioning approvals infrastructureascode collaboration release governance
Security engineering Access Manager attributebased access control ABAC using Access When fieldlevel encryptionobfuscation secure logging
Testing leadership PegaUnit strategy scenario tests contract tests for integrations test data management coverage KPIs
Documentation stakeholder management architecture decision records ADRs tradeoff analysis executive communication risk management
NicetoHave
Customer Decision Hub CDH to power NBA in service context and nextbestservice actions
GenAIAgentic AI in Pega eg summarization knowledge buddycoach patterns and NLP model tuning
TelephonyCCaaS Genesys Amazon Connect Twilio NICE CTI handoff and screenpop patterns
Cloud ops Pega Cloud AWSAzure and enterprise observability SplunkDatadogNew Relic
Travelecommerce domain booking amendments refundschargebacks partnersupplier support fraudrisk workflows
Certifications
Mandatory Pega Certified Lead System Architect CLSA
Preferred Pega Decisioning Consultant badges in GenAI Digital Messaging PDC
Skills
Mandatory Skills : Pega LSA
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 87,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.
