20 Beste vacatures voor de functie van client service lead (nieuwe medewerkers gezocht)

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Northern Trust Corp. —Amsterdam
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JLL —Amsterdam
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Black Box —Utrecht
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Business Development Lead, Retail
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Sales & Service Lead - Wolvenstraat
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Team Lead Client Governance & Control
LYNX Amsterdam —Amsterdam Centrum
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Client Lead

Scooperz -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Meertalig
Socialemediabeheer
Engels
Projectmanagement

Volledige vacaturetekst

Full-time · Amsterdam

Scooperz is a global, creator-first agency at the intersection of influencer marketing, social media, and talent management. We combine cultural insight, creativity, and data to deliver campaigns that make a real impact for top brands and creators worldwide.

WORKING AT SCOOPERZ

Since 2011, we’ve been a social-first agency pushing the boundaries of influencer and social marketing. From our offices in Amsterdam, Breda and Paris we collaborate with ambitious global brands and top-tier creators.

This role is based in our fast-growing Amsterdam office, right across from the Rijksmuseum. With its inspiring design and in-house gym, it’s the perfect hub where creativity, culture, and ambition meet.

Influencer Marketing – Facilitating collaborations between brands and creators
Talent Management – Exclusive management for creators
Social Media – Social media marketing and 7-days-a-week community management
Content Production – Social-first content for brands

THE ROLE

As Client Lead at Scooperz’ Amsterdam hub, you lead a portfolio of key accounts and are responsible for their long-term success, stability, and commercial performance. You ensure that our work not only meets the highest quality standards, but also contributes to sustainable growth for both the client and the agency.

With a strong background in social media and/or influencer marketing, you guide clients at a senior level, shaping direction rather than simply responding to briefs, and ensure their marketing efforts are focused, future-proof, and results-driven. You proactively identify growth opportunities, strengthen partnerships, and create clarity in complex stakeholder environments.

You are responsible for managing the commercial performance of your accounts, including forecasting, profitability, and identifying and following up on growth opportunities. You translate long-term ambitions into actionable plans, challenge briefs where needed, and ensure scope, priorities, and expectations remain aligned. From strategic account development to contributing to new business proposals, you drive progress with confidence and commercial sharpness.

You are also the one with your “boots on the ground” when it comes to execution. With strong project management skills, you ensure a smooth and structured delivery across all workstreams. You keep oversight, align teams, and proactively resolve bottlenecks to maintain momentum and quality. At the same time, you are hands-on when needed, not afraid to roll up your sleeves, step in, and make sure things get done.

In addition, you play a key role in guiding and mentoring the Amsterdam team, a small and growing team, ensuring strong alignment with the wider organization. You create clarity, set priorities, and support the team in delivering their best work, while fostering a collaborative and positive team dynamic. As a key point of contact for both clients and internal teams, you act as a trusted advisor to clients, a mentor to your team, closely collaborating with management. You bring structure, decisiveness, and perspective, knowing when to collaborate and when to take the lead.

SCOPE & PORTFOLIO

Portfolio: ± €1.5M
Clients / brands: international and Dutch clients, predominantly global brands
Delivery: executed by social and influencer expert teams; you coordinate priorities, planning and client communication
Role: a hands-on position where you are actively involved in the execution of projects, alongside coordinating and guiding teams

PURPOSE OF THE ROLE

You help ensure the portfolio:

grows through strong client relationships and high client satisfaction
remains commercially healthy and well-managed
develops through services, budgets and (where relevant) markets
runs smoothly by addressing risks early
delivers consistent quality and builds client confidence

KEY RESPONSIBILITIES

Client management

Main point of contact for day-to-day client communication
Build strong relationships with key stakeholders
Keep communication clear, structured and proactive
Manage expectations around scope, timing and delivery
Create clarity in ways of working and priorities

Commercial & account development

Keep track of the commercial performance of your accounts
Contribute to client plans and identify growth opportunities
Spot upsell and cross-sell opportunities and follow up on them
Translate client needs into clear proposals and next steps
Development of scopes, proposals and contracts

Delivery

Plan and coordinate internal teams to ensure smooth delivery across projects
Stay close to execution and actively contribute where needed
Align priorities, timelines and expectations across teams and clients
Flag risks early and help keep projects on track
Ensure clear reporting and a structured, proactive client experience
Work closely with the Amsterdam-based team, taking the lead in guiding and mentoring the local hub
Collaborate closely with HQ (Breda) and the Paris hub to ensure alignment and smooth ways of working

WHO ARE YOU

You bring 8+ years of experience within an agency
Work experience within the field of social media and/or influencer marketing is a must
You are experienced with leading key accounts and strategic client relations
You are highly organized and structured
You are comfortable guiding and supporting teams, working closely with both internal as external teams
You are fluent in both English and Dutch

WHY SCOOPERZ

At Scooperz, you get a clearly defined role with real responsibility and ownership. You’ll work with exciting brands and creators, both locally and internationally, within a team that values quality, ambition and collaboration. We offer room to grow, a competitive salary and benefits, and the energy of working from inspiring offices in Amsterdam, Breda and Paris, including a gym right in the Amsterdam office. If you want to build your career within a creator-first agency that’s scaling fast and doing meaningful work, Scooperz is the place to be.

Scooperz is committed to building a diverse, inclusive, and equal opportunity workplace. We welcome applicants from all backgrounds and walks of life

Apply for the job

Do you want to join our team as our new Client Lead? Then we'd love to hear about you!

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client service lead vacatures

Client Lead

Client Service Manager

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Customer Experience Representative

Client and Market Development Manager

Client Solutions Consultant

HR Business Partner

Hospitality Lead

Customer Service Representative

Customer Success Manager (Migration Project)

Business Development Manager

Supervisor

Business Development Lead, Retail

Client Project Manager

Client Project Manager

Service Management Coordinator

Workplace Operations Manager

Sales & Service Lead - Wolvenstraat

Team Lead Client Governance & Control

Senior Client Manager