JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Host – Facilities & Hospitality Workplace Experience
We are seeking a highly motivated, service-driven professional to join our team as a Workplace Host supporting our client’s flagship’s office in Amsterdam. This role is ideal for someone who thrives in a fast-paced corporate environment, demonstrates exceptional attention to detail, and is passionate about delivering outstanding hospitality experiences.
As the primary point of contact for employees, clients, and visitors, you will play a critical role in creating a welcoming, professional, and seamless workplace experience. You will lead by example, support and coach reception team members, coordinate all on site held events, support the facilities team in coordinating contractor attendance and ensure all front-of-house and hospitality services are delivered to the highest standards while reflecting JLL’s and client’s values.
Key Requirements
Essential Skills and Attributes:
Strong customer service orientation with meticulous attention to detail
Self-motivated team player who can lead by example
Professional demeanour that reflects both JLL and Client’s values
Excellent communication skills across all organizational levels
The successful candidate will embody JLL’s core values of Teamwork, Excellence, and Ethics in every interaction and operational activity.
Key Responsibilities
Workplace Experience
Deliver an exceptional welcoming experience for all visitors, employees, and clients in the Amsterdam offices.
Monitor and coordinate visitor registration processes, issue visitor passes and ensure compliance with access control procedures.
Provide a professional and attentive hospitality experience, including offering refreshments and assistance with luggage where appropriate.
Maintain the offices, reception, waiting areas, meeting rooms, restrooms and shared spaces to the highest standards of presentation and cleanliness.
Act as the main point of contact for reception-related services and enquiries.
Hospitality & Event coordination
Coordinate meeting room bookings and ensure all rooms are fully prepared for meetings and events.
Coordinate and support corporate events from planning through execution.
Ensure all client-facing spaces reflect a premium workplace experience.
Liaison with suppliers and vendors for the delivery of conferences & events, to coordinate F&B, AV and other bespoke event requirements.
Support conference & event room setups, including furniture arrangements and movable wall configurations where applicable.
Monitor and check all equipment including Audio-Visual (AV) systems to ensure correct operation, report any defects to the correct department.
Ensure meeting rooms are clean, stocked, operational, and professionally presented.
Team Leadership & Service Excellence
Support, mentor, and train reception team members to deliver consistently high service standards.
Manage and respond to the CWS inbox, including service requests, complaints, and queries.
Ensure all Standard Operating Procedures (SOPs) are maintained, updated, and consistently followed.
Workplace & Facilities Coordination
Work collaboratively with Facilities Management (FM), Security, and Workplace teams to ensure smooth daily operations.
Coordinate security access cards for employees, visitors, and vendors.
Manage courier services, incoming/outgoing mail, taxis, parking administration, and vehicle logs where applicable.
Oversee third-party vendors delivering soft services, porterage, catering, and cleaning services.
Conduct daily cleaning and workplace audits to ensure service quality and workplace standards are maintained.
Escort and coordinate landlord or vendor maintenance activities onsite.
Client/Stakeholder Management
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
Health & Safety Management
Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
To ensure all equipment is well maintained and is in good working order.
Risk Management
Support the implementation disaster recovery and business continuity programmes.
Follow established escalation procedures and incident reporting procedures.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
