We are looking for an experienced and people-focused leader to take on the role of Manager, Executive & Business Support – EMEA. In this position, you will lead the Executive Assistant community across the region, ensuring consistent, high-quality support to senior leaders while driving operational excellence.
This is a unique opportunity to combine people leadership, operational ownership, travel governance, sustainability reporting, and digital innovation. You will play a key role in elevating how executive support is delivered by improving efficiency, embedding best practices, and enabling the smart use of digital and AI tools.
People & Team Leadership (EMEA EA Community)
As a leader, you will build and strengthen a high-performing EA community across EMEA. You will coach and develop your team, create alignment, and foster collaboration and knowledge sharing across locations.
Key responsibilities include:
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Leading, coaching, and performance managing Executive Assistants across the region
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Building a strong, connected EA community with shared standards and ways of working
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Setting clear expectations, role clarity, and performance frameworks
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Supporting talent development, capability building, and succession planning
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Acting as an escalation point for complex stakeholder or prioritisation challenges
Executive Support Standards, Ways of Working & Safety
You will define and embed best-in-class executive support standards while ensuring safety, wellbeing, and professionalism are at the core of all activities.
Key responsibilities include:
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Establishing regional standards for calendar management, meetings, travel, and confidentiality
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Embedding duty of care, safety, and wellbeing considerations in all executive support activities
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Ensuring travel and events align with health, safety, and security requirements
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Acting as back-up for the Senior VP Executive Assistant
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Providing direct support to two executive leaders
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Partnering with HR, Safety, Facilities, Finance, and IT to ensure aligned service delivery
Continuous Improvement, Digital Enablement & AI
You will drive simplification and efficiency by modernising how Executive Assistants and leaders work together, leveraging digital tools and AI.
Key responsibilities include:
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Identifying and implementing improvements that reduce administrative burden
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Enhancing ease of working for both executives and EAs
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Piloting and scaling AI and digital solutions for:
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Meeting preparation, note-taking, and follow-ups
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Agenda and action tracking
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Travel planning and decision support
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Information summarisation and prioritisation
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Ensuring responsible and secure use of AI in line with governance and data privacy standards
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Tracking adoption and measuring impact to continuously improve ways of working
Travel, Vendor Management & Sustainability
You will own and optimise travel processes and supplier relationships, ensuring cost, quality, safety, and sustainability are balanced effectively.
Key responsibilities include:
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Managing relationships with travel providers (e.g. TravelPerk), hotels, and transport vendors
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Ensuring compliance with Travel & Expense policies and safety standards
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Driving smarter, more sustainable travel choices (e.g. rail vs. short-haul flights)
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Monitoring travel performance on cost, compliance, service quality, and sustainability
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Leading supplier reviews, contract renewals, and improvement initiatives
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Acting as a subject matter expert for complex executive travel decisions
Sustainability & Travel Reporting
You will play a key role in delivering meaningful insights that support sustainability ambitions and executive decision-making.
Key responsibilities include:
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Leading annual travel-related sustainability reporting
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Collaborating with Finance, Procurement, and ESG stakeholders
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Providing insights into trends, risks, and opportunities
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Ensuring accurate and timely travel data collection and reporting
You are a structured and forward-thinking leader with strong business acumen and a passion for improving ways of working.
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Proven experience in leading executive support teams, office management, or similar environments
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Strong stakeholder management skills, with the ability to operate confidently at senior levels
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Experience in driving operational improvements and implementing new tools or processes
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Affinity with digitalisation and interest in AI-enabled ways of working
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Knowledge of travel, vendor management, and budget oversight
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High level of professionalism, discretion, and integrity
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Strong organisational skills and ability to manage complexity across regions
What Success Looks Like (First 12–24 Months)
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A highly engaged and high-performing EA community across EMEA
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Consistent and professional executive support standards embedded region-wide
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Measurable efficiency gains through digital and AI-enabled improvements
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Well-governed travel processes with strong compliance, cost control, safety, and sustainability outcomes
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Clear, actionable sustainability reporting supporting leadership decisions
