20 beste vacatures voor de functie van customer service manager in rijswijk, zh (nieuwe medewerkers gezocht)

Team Leader ONECare Service – Export
Ocean Network Express —Rotterdam
- Fulltime
- Salesforce
- Engels
- Analytisch vermogen
- Zorgverzekering
Snel solliciteren
Service & Support Manager
Alphatron Medical Systems B.V. —Rotterdam
- E-mail
- Hybride werken
- Management
- Continue verbetering
- ICT
- Reiskostenvergoeding
Snel solliciteren
10 dagen
Vacature: Customer Success Manager - View vacancy
Bekijk bedrijf: NN Group —Den Haag
- € 6.378 - € 8.504 per maand
- Fulltime
- Continue verbetering
- ICT
11 dagen
Customer Success Manager
AvePoint —Den Haag
- Azure
- Salesforce
- Engels
Snel solliciteren
Customer Success Manager BENELUX (m/f/x)
Eye Security —Den Haag
- Fulltime
- Hybride werken
- Salesforce
- Engels
- Analytisch vermogen
Senior Customer Success Manager - SaaS (m/f/x)
Simply Deliver —Rotterdam
- Hybride werken
- Engels
- Analytisch vermogen
- Presentatievaardigheden
- Budget voor professionele ontwikkeling
Customer Service Specialist
Jotun Group —Spijkenisse
- Vanaf € 45.000 per jaar
- Fulltime
- Engels
- Tijdmanagement
- Mentale gezondheidszorgprogramma's
- Flexibele werkuren
Enterprise Customer Success Manager - Benelux
Trustpilot —Rotterdam
- Engels
- Stage
- Marketing
- Mentale gezondheidszorgprogramma's
Senior Customer Success Manager - SaaS (m/f/x)
Rail-Flow GmbH —Rotterdam
- Hybride werken
- Engels
- Analytisch vermogen
- Presentatievaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Customer Service Representative
AkzoNobel —Sassenheim
- ERP systemen
- Engels
- Communicatieve vaardigheden
11 dagen
Customer Service Medewerker
Culligan Nederland B.V. —Zoetermeer
- Microsoft Office
- ICT
- Communicatieve vaardigheden
Snel solliciteren
Teamleider Customer Service | Teamleider ASM
Eurofins —Barendrecht
- € 3.539 - € 4.500 per maand
- Fulltime
- Communicatieve vaardigheden
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Team Lead Accountmanagement
Vopak —Rotterdam
- Fulltime
- Management
- Engels
- Bachelor
Customer Service Supervisor
JINGDONG RETAIL (NETHERLANDS) B.V. —Rotterdam
Snel solliciteren
Customer Success Manager - InSAR applications
SkyGeo —Delft
- Fulltime
- Hybride werken
- Engineering
- Engels
- Master
Snel solliciteren
Customer Service Medewerker
Portbase —Rotterdam
- Fulltime
- Engels
- Kantoor
- Communicatieve vaardigheden
- Reiskostenvergoeding
Snel solliciteren
Customer Experience & Quality Coach
HBM Machines —Waddinxveen
- € 2.944 - € 4.530 per maand
- Online sollicitatie
- Hybride werken
- Kantoor
- Bachelor
- Organisatorische vaardigheden
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
Manager Customer Service (40 uur)
R.M.I. Global Logistic Services —Rotterdam
- € 6.500 - € 7.200 per maand
- Dringend op zoek naar kandidaten
- Hybride werken
- Engels
- Analytisch vermogen
- Leidinggevende ervaring
- Reiskostenvergoeding
- Telefoonplan
8 dagen
Teamleider Customer Service | Teamleider ASM
Eurofins Netherlands Food, Feed & Water —Barendrecht
- € 3.529 - € 4.500 per maand
- Fulltime
- Communicatieve vaardigheden
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Manager Professional Services
TOPdesk —Delft
- € 4.500 - € 5.500 per maand
- Fulltime
- Hybride werken
- Kantoor
Snel solliciteren

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in rijswijk, zh

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Team Leader ONECare Service – Export

Ocean Network Express -
Rotterdam

Snel solliciteren

Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Collectieve zorgverzekering
Zorgverzekering

Kwalificaties

Salesforce
Logistiek
Engels
Analytisch vermogen
Leidinggevende ervaring
Projectmanagement
Teammanagement
Managementervaring

Volledige vacaturetekst

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

Are you ready for your next position and make a difference in Export Customer Care?

As Team Leader ONECare Service – Export you will manage a team of ONECare Customer Service agents who are handling all tasks related to our Export bookings for the customers in our ONECare segment. You will report to the Manager Customer Care – Export.

The purpose of this role is to ensure high quality customer service by supervising the team to deliver tasks, customer satisfaction, delivering on agreed targets and educating our clients on the full utilisation of e-commerce tools. You will translate Export Customer Service directions and strategy into daily actions within the team and proactively manage and strengthen our customer portfolio by building strong customer relationships.
Supporting and implementing transformation and continued change is a key area of responsibility for this role.

KEY AREA OF RESPONSIBILITIES

Leadership and People Management: To provide direction and vision by empowering and motivating direct and indirect reports to achieve success. Create an environment where everyone is enabled to perform to the best of their abilities by giving and receiving feedback, as well as challenging and coaching direct reports and team overall. Be a role model by embracing and promoting change.
Communication & Collaboration: Ensure good collaboration and communication within departments, Offshore locations and across.
Monitor quality and quantity of team outputs: Safeguarding a continuous review of best working practices in order to improve effectiveness and productivity is another key element of your role. Furthermore you act as escalation point in case a team member can't resolve customer queries.
You always have a focus on further improvements of existing processes and immediately see opportunities to organize our work smarter, faster, and more effectively.
You embrace new technologies and you effortlessly integrate them into our daily work with your team.
Digital adoption: Support ONE's digital transformation by utilising and promoting our e-commerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.

Process & Quality Management: Steer daily processes in line with agreed KPIs, company policies and SOPs.

REQUIRED SKILLS AND COMPETENCIES

At least 3 years of experience within the logistics business as a Senior, Team Leader or Supervisor
People Management
Strong communication & leadership skills; you are a first point of contact for the team members
Team player
Good knowledge of the English and Dutch language, verbal and in writing
Able to guide and lead a Team during transition and changes
Analytical skills
Able to focus on KPI’s and at the same time lead with empathy
Preferably experience with the CRM system Salesforce
Commercial mind-set, capable of taking decisions within authority limit
Experience with digitization, automation and creating a superior customer experience
Project management: able to plan, manage, execute and finalize projects

YOUR WORKING LOCATION

This position is based within our Rotterdam Agency office

WHAT WE OFFER

Market based salary
26 Holiday days per year
Holiday allowance
13th month
Pension: a defined contribution paid by Employer and Employee
WIA and WGA-gap insurance fully paid by ONE
Collective Health Insurance
Commuting and Working from Home Allowance

Snel solliciteren

Verfijn je zoekopdracht

customer service manager vacatures in rijswijk, zh

Team Leader ONECare Service – Export

Service & Support Manager

Vacature: Customer Success Manager - View vacancy

Customer Success Manager

Customer Success Manager BENELUX (m/f/x)

Senior Customer Success Manager - SaaS (m/f/x)

Customer Service Specialist

Enterprise Customer Success Manager - Benelux

Senior Customer Success Manager - SaaS (m/f/x)

Customer Service Representative

Customer Service Medewerker

Teamleider Customer Service | Teamleider ASM

Team Lead Accountmanagement

Customer Service Supervisor

Customer Success Manager - InSAR applications

Customer Service Medewerker

Customer Experience & Quality Coach

Manager Customer Service (40 uur)

Teamleider Customer Service | Teamleider ASM

Manager Professional Services

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in rijswijk, zh

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