As a ServiceNow Developer – IT Service Management, you will be part of the ITSM Process Foundation team and play an important role in translating process improvements into technical solutions on the ServiceNow platform.
Working closely with the ITSM Product Owner, Process Owners and the ServiceNow Foundation team, you will help design, develop and maintain IT Service Management capabilities that support NN's global IT organisation. Your primary focus will be on ITSM processes such as Incident, Problem, Change, Request and Configuration Management.
This role combines technical development with close collaboration with process experts, allowing you to contribute directly to the evolution of NN's IT Service Management platform.
What you are going to do
As a ServiceNow Developer, you will support the implementation and continuous improvement of ITSM processes by designing, configuring and developing solutions on the ServiceNow platform.
You will work closely with the ITSM Product Owner, Process Owners and Business Process Managers to understand functional requirements and translate them into scalable, maintainable technical solutions while following ServiceNow best practices and NN development standards.
You will collaborate closely with the ServiceNow Foundation team to ensure all solutions align with NN's architecture, development standards, security principles and deployment practices.
Responsibilities
In this role, you will:
- Develop and enhance ServiceNow functionality supporting Incident, Problem, Change, Request and Configuration Management.
- Translate business requirements into technical designs and ServiceNow configurations.
- Support the implementation of ITSM process improvements by translating approved process designs into scalable and maintainable ServiceNow solutions.
- Configure workflows, Flow Designer, Notifications, UI Policies, Business Rules, Client Scripts and other platform capabilities.
- Build and maintain integrations using standard ServiceNow integration capabilities where required.
- Participate in solution design, development, testing and deployment activities for new functionality and process improvements.
- Support testing activities, defect resolution and implementation of enhancements across ITSM processes.
- Contribute to technical documentation and ensure developments follow ServiceNow best practices and NN development standards.
- Work closely with the ITSM Product Owner, Process Owners and Business Process Managers to continuously improve ITSM processes through technical enhancements.
What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
- Salary between €3,364 and €4,485 based on 36 hours and depending on your knowledge and experience
- 13th month and holiday allowance are paid with your monthly salary
- 27 vacation days for a 5-day working week and three Diversity Days
- A modern pension administered by BeFrank
- Plenty of training and learning opportunities
- NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
- Allowances for setting up your home office and for internet use
We work hybrid at NN. Together with your team, you decide where, how and when you work. The official location of this job is The Hague.
Who you are
- 2–5 years of experience developing on the ServiceNow platform.
- Experience with ServiceNow ITSM modules such as Incident, Problem, Change, Request or Configuration Management.
- Experience configuring Business Rules, Client Scripts, UI Policies, Flow Designer and Notifications.
- Knowledge of JavaScript and ServiceNow scripting.
- Familiarity with IntegrationHub, REST APIs and standard integration patterns is considered an advantage.
- Understanding of ServiceNow application lifecycle management, update sets and source control concepts.
- Familiarity with ITIL processes and IT Service Management principles.
- Strong analytical and problem-solving skills.
- Comfortable working with both technical and functional stakeholders.
- Fluent in English. Dutch is considered an advantage.
Who you will work with
You will become part of the centralized ITSM Process Foundation team, consisting of the ITSM Product Owner, Business Process Managers, Process Owners and ServiceNow specialists, responsible for continuously improving NN's IT Service Management platform.
On a daily basis, you will collaborate closely with the ServiceNow Foundation development team, architects and platform specialists to ensure that all technical solutions align with NN's architectural principles and development standards.
You will also work with stakeholders from different NN Business Units and countries, supporting the implementation and evolution of standardized ITSM processes across the organization.
Any questions?
If you have any questions about the job, you can reach out via phone or to Ingrid Kuijs, Manager Process Foundation via +31 6 30485627. Any questions about the process can be directed to Bianca Schaareman (Talent Acquisition Specialist) via [email protected].
This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.
