20 beste vacatures voor de functie van service manager in amsterdam noord, nh (nieuwe medewerkers gezocht)

Service Experience Manager, Global
Kraft Heinz Company —Amsterdam
- Engineering
- Bachelor
- Bedrijfskunde
Client Service Manager
IQ-EQ —Amsterdam-Zuidoost
- Fulltime
- Hybride werken
- Engels
- Financiën
- Master
Snel solliciteren
Senior Service Delivery Manager – Aviation
CGI —Amsterdam
- Hybride werken
- Management
- DevOps
- Engels
- Winstdeling
- Bovenwettelijk betaald verlof
Snel solliciteren
Manager Service SGS
Alfen —Almere
- Hybride werken
- ERP systemen
- Engels
- Microsoft Office
Snel solliciteren
Supplier Service Manager
Schiphol —Schiphol
- € 5.703 - € 7.912 per maand
- Online sollicitatie
- Management
- Engels
- ICT
12 dagen
Technisch Service Manager Amsterdam
Van der Velden —Amsterdam Westpoort
- € 3.391 - € 5.171 per maand
- Fulltime
- Kantoor
- Analytisch vermogen
- Leidinggevende ervaring
Snel solliciteren
Customer Service Manager
Envirogen —Zaandam
- € 60 - € 70 per uur
- Fulltime
- Managementervaring
- Communicatieve vaardigheden
Snel solliciteren
Unit Manager Service
Comfort Partners —Amsterdam
- € 4.765 - € 6.827 per maand
- Online sollicitatie
- Microsoft Excel
- Leidinggevende ervaring
- Bachelor
- Bedrijfsfitness
5 dagen
Service Campaign Manager, EMEA
Tesla —Amsterdam-Zuidoost
- Microsoft Powerpoint
- Microsoft Excel
- Engels
Sales Manager Refit & Services | Amsterdam
Feadship —Amsterdam Westpoort
- € 5.500 - € 8.000 per maand
- CRM-systemen
- Marketing
- Engineering
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Manager SAP S/4HANA Service
Deloitte —Amsterdam
- Parttime
- ERP systemen
- Analytisch vermogen
- Bachelor
- Bedrijfsfitness
- Flexibele werkuren
Manager Hard Services
CBRE —Amsterdam-Zuidoost
- € 5.600 - € 9.200 per maand
- Fulltime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Tankpas
Service Desk Manager
S4D —Amsterdam
- Fulltime
- Engels
- Kantoor
- Bachelor
Snel solliciteren
Service Delivery Manager
Pink Elephant —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- ICT
- Communicatieve vaardigheden
- Tankpas
- Bedrijfsfitness
Snel solliciteren
9 dagen
(Senior) Manager Loonheffingen binnen Global Employer Services
Deloitte —Amsterdam
- Parttime
- Kantoor
- Master
- Analytisch vermogen
- Bedrijfsfitness
- Flexibele werkuren
Technology Consulting Manager - Health and Public Service
Accenture —Amsterdam
- Fulltime
- Oracle
- Engels
- Analytisch vermogen
- Zorgverzekering
- Flexibele werkuren
Service Product Manager
Delta Electronics —Hoofddorp
- Fulltime
- PMP
- Engineering
- Analytisch vermogen
Snel solliciteren
10 dagen
Manager Service Excellence - Public Sector
Deloitte —Amsterdam
- Parttime
- Engels
- Master
- Continue verbetering
- Bedrijfsfitness
- Flexibele werkuren
3 dagen
(Senior) Manager Transformational Change – Financial Services
Deloitte —Amsterdam
- Parttime
- Master
- Financiële diensten
- Bedrijfsfitness
- Flexibele werkuren
Procurement Vendor Manager Professional Services
ING Bank —Amsterdam
- € 6.728 - € 10.753 per maand
- Hybride werken
- Management
- Engels
- Analytisch vermogen

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Service Experience Manager, Global

Kraft Heinz Company -
Amsterdam

Nu solliciteren

Vacaturegegevens

Kwalificaties

Six-Sigma-certificering
Engineering
Informatiesystemen
Performance-management
Bachelor
ServiceNow
Bedrijfskunde

Volledige vacaturetekst

Job Description

Service Experience Manager, Global at a glance ...

Own and elevate the end-to-end service experience across Global Business Services (GBS) by designing, governing, and continuously improving customer journeys spanning multiple towers (e.g., Finance, HR, Procurement, IT, Customer Operations). This role ensures a consistent, measurable, and high-quality experience across channels, regions, and service providers—driving adoption, satisfaction, efficiency, and compliance.

Key Ingredients:

End-to-end experience ownership: Define and own service experience strategy across all service lines, geographies, and channels (portal, chat, email, phone, in-person, automation) for key personas.
Journey and service design: Map critical customer journeys (employee, manager, vendor, customer, consumer), identify pain points, and redesign processes to improve outcomes, speed, and quality.
Operational excellence and continuous improvement: Partner with operations to identify and execute on the experience improvement opportunities.
Digital and self-service experience: Drive adoption and quality of self-service, knowledge management, virtual agents, and workflow automation; ensure content governance and findability.
Service performance management: Work with experience KPIs (CSAT, NPS, CES, XLAs), operational KPIs (AHT, FCR, backlog, cycle time), and quality metrics; deliver executive reporting and actionable insights.
Cross-functional collaboration: Align with IT, Product/Platform owners (e.g., ServiceNow), Data/Analytics, Change Management, Comms, Risk/Compliance, and Vendor Management to deliver integrated improvements.
Lead user experience driven transformation across GBS towers, being the voice of the user in the project.

Recipe for Success: Apply if this sounds like you!

Bachelor’s degree (business, engineering, information systems, or related); advanced degree preferred.
8–12+ years in customer experience, or consumer operations
Proven track record leading cross-functional, multi-tower initiatives in a global environment.
Demonstrated expertise in journey mapping, service design, and continuous improvement methodologies (Lean/Six Sigma).
Data-driven decision making; KPI/OKR design, dashboarding, and storytelling.
Stakeholder leadership and influence without direct authority; executive presence.

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

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Verfijn je zoekopdracht

service manager vacatures in amsterdam noord, nh

Service Experience Manager, Global

Client Service Manager

Senior Service Delivery Manager – Aviation

Manager Service SGS

Supplier Service Manager

Technisch Service Manager Amsterdam

Customer Service Manager

Unit Manager Service

Service Campaign Manager, EMEA

Sales Manager Refit & Services | Amsterdam

Manager SAP S/4HANA Service

Manager Hard Services

Service Desk Manager

Service Delivery Manager

(Senior) Manager Loonheffingen binnen Global Employer Services

Technology Consulting Manager - Health and Public Service

Service Product Manager

Manager Service Excellence - Public Sector

(Senior) Manager Transformational Change – Financial Services

Procurement Vendor Manager Professional Services

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service manager in amsterdam noord, nh

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