20 beste vacatures voor de functie van service manager in amsterdam, nh (nieuwe medewerkers gezocht)

Service Experience Manager, Global
Kraft Heinz Company —Amsterdam
- Engineering
- Bachelor
- Bedrijfskunde
Client Service Manager
IQ-EQ —Amsterdam-Zuidoost
- Fulltime
- Hybride werken
- Engels
- Financiën
- Master
Snel solliciteren
Customer Service Manager
Envirogen —Zaandam
- € 60 - € 70 per uur
- Fulltime
- Managementervaring
- Communicatieve vaardigheden
Snel solliciteren
Service Campaign Manager, EMEA
Tesla —Amsterdam-Zuidoost
- Microsoft Powerpoint
- Microsoft Excel
- Engels
Unit Manager Service
Comfort Partners —Amsterdam
- € 4.765 - € 6.827 per maand
- Online sollicitatie
- Microsoft Excel
- Leidinggevende ervaring
- Bachelor
- Bedrijfsfitness
4 dagen
Manager Service SGS
Alfen —Almere
- Hybride werken
- ERP systemen
- Engels
- Microsoft Office
Snel solliciteren
Supplier Service Manager
Schiphol —Schiphol
- € 5.703 - € 7.912 per maand
- Online sollicitatie
- Management
- Engels
- ICT
11 dagen
Technology Consulting Manager - Health and Public Service
Accenture —Amsterdam
- Fulltime
- Oracle
- Engels
- Analytisch vermogen
- Zorgverzekering
- Flexibele werkuren
Senior Service Delivery Manager – Aviation
CGI —Amsterdam
- Hybride werken
- Management
- DevOps
- Engels
- Winstdeling
- Bovenwettelijk betaald verlof
Snel solliciteren
Manager Hard Services
CBRE —Amsterdam-Zuidoost
- € 5.600 - € 9.200 per maand
- Fulltime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Tankpas
Manager SAP S/4HANA Service
Deloitte —Amsterdam
- Parttime
- ERP systemen
- Analytisch vermogen
- Bachelor
- Bedrijfsfitness
- Flexibele werkuren
Technisch Service Manager Amsterdam
Van der Velden —Amsterdam Westpoort
- € 3.391 - € 5.171 per maand
- Fulltime
- Kantoor
- Analytisch vermogen
- Leidinggevende ervaring
Snel solliciteren
Service Desk Manager
S4D —Amsterdam
- Fulltime
- Engels
- Kantoor
- Bachelor
Snel solliciteren
Service Delivery Manager
Pink Elephant —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- ICT
- Communicatieve vaardigheden
- Tankpas
- Bedrijfsfitness
Snel solliciteren
9 dagen
Manager Service Excellence - Public Sector
Deloitte —Amsterdam
- Parttime
- Engels
- Master
- Continue verbetering
- Bedrijfsfitness
- Flexibele werkuren
3 dagen
Sales Manager Refit & Services | Amsterdam
Feadship —Amsterdam Westpoort
- € 5.500 - € 8.000 per maand
- CRM-systemen
- Marketing
- Engineering
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Service Product Manager
Delta Electronics —Hoofddorp
- Fulltime
- PMP
- Engineering
- Analytisch vermogen
Snel solliciteren
9 dagen
Service Manager
Tummy Treats —Hoofddorp
- Fulltime
- Engels
- Accountancy
- POS
Senior Manager Enterprise Technology Transformation - Government & Public Services
Deloitte —Amsterdam
- Parttime
- DevOps
- Engels
- Master
- Bedrijfsfitness
- Flexibele werkuren
Service Manager Grand Cafe - Anantara Grand Hotel Krasnapolsky Amsterdam
Minor Hotels Europe & Americas —Amsterdam
- Weekendbeschikbaarheid
- Horeca-ervaring
- Engels
- Hotel
Snel solliciteren
11 dagen

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Service Experience Manager, Global

Kraft Heinz Company -
Amsterdam

Nu solliciteren

Vacaturegegevens

Kwalificaties

Six-Sigma-certificering
Engineering
Informatiesystemen
Performance-management
Bachelor
ServiceNow
Bedrijfskunde

Volledige vacaturetekst

Job Description

Service Experience Manager, Global at a glance ...

Own and elevate the end-to-end service experience across Global Business Services (GBS) by designing, governing, and continuously improving customer journeys spanning multiple towers (e.g., Finance, HR, Procurement, IT, Customer Operations). This role ensures a consistent, measurable, and high-quality experience across channels, regions, and service providers—driving adoption, satisfaction, efficiency, and compliance.

Key Ingredients:

End-to-end experience ownership: Define and own service experience strategy across all service lines, geographies, and channels (portal, chat, email, phone, in-person, automation) for key personas.
Journey and service design: Map critical customer journeys (employee, manager, vendor, customer, consumer), identify pain points, and redesign processes to improve outcomes, speed, and quality.
Operational excellence and continuous improvement: Partner with operations to identify and execute on the experience improvement opportunities.
Digital and self-service experience: Drive adoption and quality of self-service, knowledge management, virtual agents, and workflow automation; ensure content governance and findability.
Service performance management: Work with experience KPIs (CSAT, NPS, CES, XLAs), operational KPIs (AHT, FCR, backlog, cycle time), and quality metrics; deliver executive reporting and actionable insights.
Cross-functional collaboration: Align with IT, Product/Platform owners (e.g., ServiceNow), Data/Analytics, Change Management, Comms, Risk/Compliance, and Vendor Management to deliver integrated improvements.
Lead user experience driven transformation across GBS towers, being the voice of the user in the project.

Recipe for Success: Apply if this sounds like you!

Bachelor’s degree (business, engineering, information systems, or related); advanced degree preferred.
8–12+ years in customer experience, or consumer operations
Proven track record leading cross-functional, multi-tower initiatives in a global environment.
Demonstrated expertise in journey mapping, service design, and continuous improvement methodologies (Lean/Six Sigma).
Data-driven decision making; KPI/OKR design, dashboarding, and storytelling.
Stakeholder leadership and influence without direct authority; executive presence.

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

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service manager vacatures in amsterdam, nh

Service Experience Manager, Global

Client Service Manager

Customer Service Manager

Service Campaign Manager, EMEA

Unit Manager Service

Manager Service SGS

Supplier Service Manager

Technology Consulting Manager - Health and Public Service

Senior Service Delivery Manager – Aviation

Manager Hard Services

Manager SAP S/4HANA Service

Technisch Service Manager Amsterdam

Service Desk Manager

Service Delivery Manager

Manager Service Excellence - Public Sector

Sales Manager Refit & Services | Amsterdam

Service Product Manager

Service Manager

Senior Manager Enterprise Technology Transformation - Government & Public Services

Service Manager Grand Cafe - Anantara Grand Hotel Krasnapolsky Amsterdam

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service manager in amsterdam, nh

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