20 beste vacatures voor de functie van customer service manager in 2024 haarlem (nieuwe medewerkers gezocht)

Customer Success Manager
MongoDB —Amsterdam
- Hybride werken
- Azure
- Informatica
- Bachelor
Customer Care Representative (French speaking)
CLUSE —Amsterdam
- Fulltime
- Hybride werken
- ERP systemen
- Engels
- Bachelor
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
Customer Success Consultant (m/w/x) for the dutch market
foodforecast —Amsterdam Centrum
- Parttime
- Engels
- Microsoft Office
- Bachelor
- Flexibele werkuren
Snel solliciteren
Partner Success Specialist (m/f/x)
Viamanta —Amsterdam-Zuidoost
- Hybride werken
- Engels
- Agile
- Communicatieve vaardigheden
Snel solliciteren
Client Success Specialist
Get-e —Hoofddorp
- Hybride werken
- Engels
- Hotel
- Reiskostenvergoeding
Snel solliciteren
Teamleider Telesales
Improvers —Diemen
- € 2.750 - € 3.750 per maand
- E-mail
- Leidinggevende ervaring
- Teammanagement
- Communicatieve vaardigheden
- Kosteloos parkeren
- Reiskostenvergoeding
Snel solliciteren
6 dagen
Aftersales Coördinator Marketplace
Praxis —Amsterdam Centrum
- € 3.700 - € 4.500 per maand
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Bachelor
- Communicatieve vaardigheden
Enterprise Customer Success Manager
Studytube —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- Analytisch vermogen
- Projectmanagement
- Flexibele werkuren
Snel solliciteren
VIP Client Assistant (Dutch Speaking)
flatexDEGIRO SE —Amsterdam Oost
- Engels
- Kantoor
- Financiën
- Aanbrengbonus
Customer Succes Manager
Good Company —Amsterdam
- Online sollicitatie
Senior Customer Support Agent
Matt Sleeps —Amsterdam
- Fulltime
- Engels
- Kantoor
- Analytisch vermogen
Snel solliciteren
9 dagen
Customer Success Representative
Commify —Amsterdam
- € 28.000 - € 33.000 per jaar
- Parttime
- Engels
- Microsoft Office
- ICT
Snel solliciteren
Support Desk Intern
HeadFirst B.V. —Hoofddorp
- Tot € 500 per maand
- Parttime
- Hybride werken
- Engels
- Bedrijfsadministratie
- Bedrijfskunde
Delivery Manager, Teleperformance (Americas & EMEA)
Dyson —Amsterdam
- Continue verbetering
- Communicatieve vaardigheden
6 dagen
Implementation Consultant (NL)
OpenUp —Amsterdam
- Hybride werken
- Engels
- Projectmanagement
- Organisatorische vaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Specialist, Customer Service, Amsterdam
Kvadrat A/S —Amsterdam
- Fulltime
- Engels
- Microsoft Office
- Bachelor
Customer Experience
SkinVision —Amsterdam
- Fulltime
- Hybride werken
- Bachelor
Snel solliciteren
Client Service Associate (Dutch speaking)
Saxo Bank —Amsterdam
- Fulltime
Costumer Service
Avantor —Amsterdam
- Fulltime
- Engels
- Windows
- Microsoft Office
Junior Customer Success Manager (German-speaking) - Moving24
Skydreams —Amsterdam
- € 37.600 - € 41.500 per jaar
- Engels
- Kantoor
Snel solliciteren

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Customer Success Manager

MongoDB -
Amsterdam

Nu solliciteren

Vacaturegegevens

Kwalificaties

Azure
Informatica
MongoDB
Bachelor
Bedrijfskunde

Volledige vacaturetekst

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You'll drive customer retention, revenue realization, and advocacy. You'll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.

We are looking to speak to candidates who are based in Amsterdam for our hybrid working model.

Key Responsibilities

Customer Advisory

Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention

Account & Portfolio Management

Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes

Internal Collaboration & Customer Advocacy

Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB's product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization
Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value

What You Will Bring

Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes

Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273451842

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customer service manager vacatures in 2024 haarlem

Customer Success Manager

Customer Care Representative (French speaking)

Customer Success Consultant (m/w/x) for the dutch market

Partner Success Specialist (m/f/x)

Client Success Specialist

Teamleider Telesales

Aftersales Coördinator Marketplace

Enterprise Customer Success Manager

VIP Client Assistant (Dutch Speaking)

Customer Succes Manager

Senior Customer Support Agent

Customer Success Representative

Support Desk Intern

Delivery Manager, Teleperformance (Americas & EMEA)

Implementation Consultant (NL)

Specialist, Customer Service, Amsterdam

Customer Experience

Client Service Associate (Dutch speaking)

Costumer Service

Junior Customer Success Manager (German-speaking) - Moving24

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in 2024 haarlem

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