8 beste vacatures voor de functie van customer service manager in wijk aan zee (nieuwe medewerkers gezocht)

Support Desk Intern
HeadFirst B.V. —Hoofddorp
- Tot € 500 per maand
- Parttime
- Hybride werken
- Engels
- Bedrijfsadministratie
- Bedrijfskunde
Client Advisor - Spanish and Italian
Richemont —Amsterdam
- Fulltime
- Horeca-ervaring
- Spaans
- Verkoopervaring
9 dagen
Customer Support Associate (Dutch Speaking)
bloomon —Amsterdam
- Parttime
- Schrijfvaardigheden
- Engels
Customer Experience Internship
Convious —Amsterdam Centrum
- Horeca-ervaring
- Engels
- Bachelor
Snel solliciteren
Customer Success Intern
OpenUp —Amsterdam
- Engels
- Analytisch vermogen
- Bedrijfskunde
Snel solliciteren
Customer Success Internship
Commify —Amsterdam
- Weekendbeschikbaarheid
- Engels
- Bachelor
- Productmanagement
Snel solliciteren
Enterprise Customer Success Manager - Benelux
Trustpilot —Amsterdam
- Engels
- Stage
- Marketing
- Mentale gezondheidszorgprogramma's
Team Lead - Technical Support
Adyen —Amsterdam
- Fulltime
- Hybride werken
- Teammanagement
- APIs
- Communicatieve vaardigheden

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Support Desk Intern

HeadFirst B.V. -
Hoofddorp

Nu solliciteren

Vacaturegegevens

Parttime | Fulltime
Tot € 500 per maand

Kwalificaties

Supplychain
Engels
Bedrijfsadministratie
Bedrijfskunde
MBO

Volledige vacaturetekst

Hoofddorp, North Holland, Netherlands

€

32 - 40 hours

Recruitment, US

HeadFirst Group is a leading international HR service provider that helps organizations professionally manage both permanent and flexible work arrangements. This includes matching independent professionals with clients, handling the entire hiring process on their behalf, and advising organizations on their staffing needs. Every day, thousands of professionals work for hundreds of clients across Europe through HeadFirst Group.

Do you enjoy solving puzzles, staying organized when things get busy, and want to get a taste of nearly every aspect of this organization in a single internship? Then this might just be the best internship you can find this year.

As a Support Desk intern, you’ll be the first point of contact for a wide range of people: from colleagues with operational questions to suppliers, independent professionals, and clients who reach out about their project, contract, or invoice. You’ll learn how to bring order to chaos, how to resolve a difficult question with a smile, and how to know when to escalate an issue to a specialist. But we won’t just have you sitting behind your screen—we’ll also give you the opportunity to get a glimpse of the teams further down the chain.

What are you going to do?

You will respond to and log questions and requests from suppliers, independent professionals, and clients, both by phone and in writing.

You will also assist internal colleagues with operational and administrative issues.

You are responsible for ensuring that reports are properly recorded, forwarded, and followed up on.

You schedule appointments, assign tasks, and monitor progress.

You identify bottlenecks and recurring questions, and actively contribute ideas for improvements.

You'll work with our internal systems and platforms and quickly learn how to use them.

A look at the entire chain: in addition to your work at the Support Desk, during your internship you’ll shadow professionals in recruitment, contract management, success management, and partner management. This way, you’ll see exactly what happens before and after your role, and after just a few months, you’ll understand more about the organization than many people do after years on the job.

Who do we recognize here?

You’re enrolled in an MBO or HBO program, such as Customer Service, Secretarial Studies or Office Management, Business Administration, Human Resources, Facilities Management, or Business. These are examples, not strict requirements: are you in a different program that you think would be a good fit for this internship? Be sure to tell us why, and we’d be happy to review it with you. Even more important than your field of study is who you are:

You're curious and want to know how an organization works as a whole, not just your own role within it.

You're service-oriented and get a real boost from truly helping someone.

You communicate effortlessly in Dutch and English, both verbally and in writing.

You keep everything under control, even when you're juggling multiple tasks at once.

You take the initiative instead of waiting for someone to ask you.

You must be available at least 4 days a week for at least 5 months.

This is what you get from us

Vacation pay and days off
You will receive 8.33% vacation pay and are entitled to 27 vacation days per year based on full-time employment. This gives you plenty of time to recharge your batteries.

Hybrid working
We support hybrid working and apply a 60/40 split, whereby full-time employees spend three days at the office and two days working from home.

Premium-freepension
We pay your entire pension premium. This means you accrue pension without having to contribute to it yourself. As a result, you are left with a higher net salary.

Performancebonus
Depending on your performance and that of HeadFirst Group, you may receive an annual bonus of one or two months' salary.

Monthly extras
You will receive a monthly allowance for internet, a vitality budget, a contribution towards lunch, and support in setting up your home office.

What we expect from you

What will you learn during this internship?

How to communicate professionally and with a focus on the customer—both over the phone and in writing—with colleagues, suppliers, independent professionals, and clients.

How to organize, prioritize, and follow up on questions and reports, and when to handle something yourself or refer it to a specialist.

How to work with systems and platforms that are actually used by a major HR service provider.

How the flexible labor market and the hiring of professionals work, as you get an inside look at recruitment, contract management, success management, and partner management.

How different departments in the supply chain coordinate with one another, and what role the Support Desk plays in that process.

Practical Information

Start date: to be determined.

Duration: preferably at least 5 months.

Availability: preferably at least 4 days a week.

Internship stipend: up to €500 per month based on a 5-day workweek, calculated on a pro-rata basis. If you’re interning 4 days a week, you’ll receive €400 per month.

What do we offer you?

An internship where you actually get to do something—not just a “fetch-coffee” internship.

A comprehensive view of the entire chain: recruitment, contract management, success management, and partner management.

A casual work environment with short lines of communication and coworkers who make time for you.

Good guidance, with room for your own ideas and initiative.

Interested?

Would you like to learn how a support desk really works in a short amount of time, while also gaining a broad understanding of the rest of the organization? Then apply for this internship, and who knows—you might be joining us soon.

Do you have a question?

Feel free to ask these, I'm happy to help!

+31 (0)6 3927 2665

Sander van der Breggen

Recruiter

The application process

Submit application

We will contact youwithin 48 hours.

On call

Assessment

On call

Offer

Welcome to HeadFirst Group!

Your benefits at HeadFirst Group

27 vacation days

AND the possibility of adding or selling days. We work hard, but don't forget to relax.

Moments of celebration

With more than 450 colleagues, we always have something to to celebrate. As one team, we celebrate birthdays, anniversaries and other successes!

OpenUp & HeadFirst Group Academy

Work on your mental health with access to the platform OpenUp. We learn every day, which is why we offer you free trainings and courses to keep developing yourself.

Bonus

Achieve your goals and see this reflected in the form of a bonus? That's possible with us! Hard work is rewarded.

Hybrid working

Work at one of our 4 locations, at home, or at any wherever you feel comfortable. Of course you will receive a mobility and home working allowance from us.

Our headquarters

Take advantage of the free sports facilities, fine workstations and enjoy a delicious lunch buffet. A formidable competitor of home!

We are a Great Place to Work!

Nu solliciteren

Verfijn je zoekopdracht

customer service manager vacatures in wijk aan zee

Support Desk Intern

Client Advisor - Spanish and Italian

Customer Support Associate (Dutch Speaking)

Customer Experience Internship

Customer Success Intern

Customer Success Internship

Enterprise Customer Success Manager - Benelux

Team Lead - Technical Support