20 beste vacatures voor de functie van technical support in gouda (nieuwe medewerkers gezocht)

Join our Customer Service teams!
Mercell —Utrecht
- Hybride werken
- Engels
- Communicatieve vaardigheden
Customer Success Specialist
Cleopatra Enterprise —Zwijndrecht
- € 3.000 - € 4.000 per maand
- Fulltime
- Hybride werken
- Engineering
- Engels
- Master
11 dagen
Onsite Support Engineer Level 1
NSC Global —Mijdrecht
- Fulltime
- Troubleshooting
- Microsoft Office
- Computervaardigheden
2e Lijns Support Engineer – Delft
Interstellar —Delft
- € 2.817 - € 4.150 per maand
- Parttime
- Azure
- Engineering
- Windows
8 dagen
2e Lijns Support Engineer - Delft
Interstellar —Delft
- € 2.817 - € 4.150 per maand
- Online sollicitatie
- Hybride werken
- Azure
- Engineering
- Windows
Snel solliciteren
8 dagen
IT Support Engineer
SBA B.V. —Hendrik-Ido-Ambacht
- € 3.000 - € 4.500 per maand
- Fulltime
- Computervaardigheden
- Engels
- Windows
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
Snel solliciteren
3 dagen
Customer Service Technology Specialist
Wolters Kluwer —Alphen aan den Rijn
- Fulltime
- Engels
- Analytisch vermogen
- Bachelor
Senior medewerker ICT
Coöperatie KIEN u.a. —Dordrecht
- € 2.899 - € 4.289 per maand
- Fulltime
- Analytisch vermogen
- ICT
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Bedrijfsfitness
Snel solliciteren
4 dagen
2e lijns support engineer
Intrameo —Rijswijk
- € 3.500 - € 5.500 per maand
- Parttime
- Communicatieve vaardigheden
- Reiskostenvergoeding
IT Support Specialist
Mercell —Utrecht
- Fulltime
- Hybride werken
- Azure
- Engels
2 dagen
Servicedesk medewerker
ComGen Solutions BV —Berkel en Rodenrijs
- € 2.400 - € 3.500 per maand
- Fulltime
- Engels
- SQL
- ICT
- Kosteloos parkeren
- Reiskostenvergoeding
Snel solliciteren
Werkplekbeheerder
Gemeente Lansingerland —Bergschenhoek
- Tot € 4.556 per maand
- Online sollicitatie
- SharePoint
- ICT
Remote Support Engineer
CERTUS Port Automation —Sliedrecht
- Fulltime
- Thuiswerk
- Troubleshooting
- Engels
2e Lijns Support Engineer Microsoft Teams Calling
Interstellar —Delft
- € 2.815 - € 4.150 per maand
- Online sollicitatie
- Hybride werken
- Management
- Communicatieve vaardigheden
Snel solliciteren
Customer Support Medewerker (24-32 uur)
Pimm Solutions —Capelle aan den IJssel
- € 2.600 - € 2.800 per maand
- Parttime
- Kantoor
- Microsoft Office
- Bachelor
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
2 dagen
Servicedeskmedewerker ICT
Rijndam —Rotterdam
- Tot € 3.731 per maand
- Online sollicitatie
- Windows
- Analytisch vermogen
- ICT
- Reiskostenvergoeding
- Zorgverzekering
IT Support Specialist
ESET Nederland —Sliedrecht
- € 2.800 - € 4.000 per maand
- Parttime
- Hybride werken
- Windows
- Analytisch vermogen
- ICT
- Bedrijfsfitness
- Budget voor professionele ontwikkeling
Snel solliciteren
12 dagen
Technical Support and Pre-sales Engineer
BlueFinch-ESBD —Rijswijk
- E-mail
- Azure
- Engels
- Java
Senior Servicedesk Medewerker
SPS —Reeuwijk
- Vanaf € 2.900 per maand
- Parttime
- Kantoor
- Bachelor
- Organisatorische vaardigheden
- Winstdeling
Servicedesk Medewerker IT
Koppert —Berkel en Rodenrijs
- € 3.028,25 - € 4.037,67 per maand
- Fulltime
- Engels
- Kantoor
- ICT

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van technical support in gouda

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Join our Customer Service teams!

Mercell
Utrecht

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Vacaturegegevens

Kwalificaties

Deens
Procurement
Noors
Engels
SaaS
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make great deals easier and shape the future. That's what we’re all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international team with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time.

Join Us

We are growing our Customer Service & Support teams and looking for dedicated Customer Service Agents to join us across several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our support teams.

Your Mission

Our Customer Service & Support, is a team of over 60 professionals responsible for ensuring a smooth experience for our public tendering customers across Europe. Our area of expertise extends from supporting the software platforms, to understanding the public procurement process, all the way to anticipating customers' needs and using modern technology to answer them.

As a Customer Service Agent at Mercell, you will play a key role in ensuring a smooth and reliable experience for our customers across Europe, including public buyers and suppliers navigating complex public procurement processes. You will act as a trusted first point of contact for customers using our platform. Your mission is to provide timely, accurate, and solution-oriented support, helping customers resolve issues, understand functionality needs, and successfully complete their procurement activities.

This role reflects Mercell’s commitment to operational excellence and customer focus combining responsiveness, product knowledge, and empathy to deliver high-quality service at scale.

This is an ongoing opportunity we will review applications continuously and match strong candidates with current and upcoming openings.

Core Responsibilities

Provide first-line support via phone, email, and digital channels to customers across different markets.
Investigate platform-related issues and guide customers through solutions clearly and efficiently.
Ensure accurate case documentation and follow-up in CRM/support systems.
Escalate complex issues appropriately while maintaining ownership of customer communication.
Contribute to maintaining high customer satisfaction and service level targets (SLAs).
Identify recurring issues and proactively share feedback internally to improve product and processes.
Support onboarding and basic product guidance for new customers where relevant.

Required Qualifications

Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role.
Strong communication skills with the ability to explain technical topics clearly and simply.
Structured and organized approach to successfully navigate multiple priorities simultaneously.
Problem-solving mindset and ability to stay calm under pressure.
Comfortable working with support systems, CRM tools, and digital platforms.
Fluency in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch, German (depending on market).

Preferred Qualifications

Fluency in a third language (of the following): Swedish, Norwegian, Danish, Dutch, German, (depending on market), is a plus
Experience supporting SaaS platforms or digital products.
Familiarity with public sector environments or procurement processes.
Experience working in a fast-paced, international environment.
Interest in process improvement and service optimization.

Locations: Sweden, Denmark, Norway, Germany, Netherlands

Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration.

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Apply now and join our team!

This is a talent pool, there is no fixed application deadline — we will review applications continuously.

By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process.

Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.
Mercell handles all personal data in line with GDPR and our Privacy Policy.
Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.
Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

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technical support vacatures in gouda

Join our Customer Service teams!

Customer Success Specialist

Onsite Support Engineer Level 1

2e Lijns Support Engineer – Delft

2e Lijns Support Engineer - Delft

IT Support Engineer

Customer Service Technology Specialist

Senior medewerker ICT

2e lijns support engineer

IT Support Specialist

Servicedesk medewerker

Werkplekbeheerder

Remote Support Engineer

2e Lijns Support Engineer Microsoft Teams Calling

Customer Support Medewerker (24-32 uur)

Servicedeskmedewerker ICT

IT Support Specialist

Technical Support and Pre-sales Engineer

Senior Servicedesk Medewerker

Servicedesk Medewerker IT

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van technical support in gouda

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