Complexity
This function is aimed at the correct maintenance of installations and the correct handling of malfunctions. You are confronted with many (technical) sub-areas. Provides advice and instructions. Performs logging tasks. A high degree of accuracy is required. Time constraint occurs in connection with “Service Level Agreements” made.
Independence
Makes own time schedule based on the assigned work. Works within the applicable ISO, VCA and Working Conditions Guidelines. The level of problem varies and can require several years of experience in certain activities.
Risk of failure
Errors in judgment and other technical errors can lead to a considerable loss of time, loss of material and possibly also (permanent) defects in systems. Failure to resolve reported incidents in a timely manner can result in (economic) damage to the client. This also leads to significant financial consequences. Preventing (major) damage is usually based entirely on self-control. Especially the contacts with customers and suppliers must be very correct. Discretion may be required regarding, for example, warranty conditions, complaint patterns and applicable safety requirements.
Physical aspects
Mainly works indoors, in some cases work on location may be required in consultation with the “CSO”. Also works outside normal working hours (morning/evening/weekend).
Competencies
Competencies are determined and evaluated via a company-wide “skills matrix.”
A Certificate of Good Conduct (VOG) is required for this position.
Core values
Honest, fair, responsible, reliable, communicative and safety.
