20 beste vacatures voor de functie van senior manager customer in bollenstreek (nieuwe medewerkers gezocht)

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van senior manager customer in bollenstreek

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Senior Behavioural Change Expert

ABN AMRO -
Amsterdam

Nu solliciteren

Vacaturegegevens

€ 7.048 - € 10.068 per maand
9 dagen geleden

Secundaire arbeidsvoorwaarden

Pensioen
Budget voor professionele ontwikkeling

Kwalificaties

Criminologie
Engels
Analytisch vermogen
Psychologie

Volledige vacaturetekst

Senior Behavioural Change Expert

At a glance

Do you have the expertise and passion to combine behavioural research with behavioural change? Do you want to contribute to building an ethical and resilient organization?

In short

The Behaviour & Ethics team (part of Compliance/SIM – Resilience & Prevention) plays an important role in strengthening an enabling work climate within ABN AMRO. An organization where doing the right thing is at the heart of every decision and action.

We are looking for a Domain Expert who not only helps anticipate and mitigate behavioural risks, but also enables the organization to learn from incidents and integrity breaches. By identifying behavioural and cultural root causes and translating insights into lessons learned and behavioural interventions, you help prevent recurrence and strengthen the organization’s risk culture and resilience. You will contribute to safeguarding an enabling work environment where colleagues are empowered to do the right thing and where a sound risk mindset is central.

Your role directly aligns with ABN AMRO’s purpose: “Banking for better, for generations to come” and the CRO strategy: “Enabling Tomorrow”, where risk culture is a central pillar. Through your expertise, you contribute to protecting the bank’s reputation, maintaining trust in its integrity, and enabling sustainable growth.

Your job

You conduct behavioural research to identify barriers to desired behaviour and root causes of undesired behaviour, integrity breaches and other manifestations of behavioural risk. You analyse where behavioural drivers or patterns contribute to these issues and translate these insights into lessons learned, targeted interventions, practical advice and other improvements.

Using evidence-based behavioural science approaches, you design, test and measure behavioural interventions to ensure effective results. In doing so, you help address root causes rather than symptoms, reduce the likelihood of recurrence and enable the organization to learn from incidents and integrity breaches.

As a research lead, you manage behavioural research projects and ensure a structured and strategic approach. You apply scientific methods and techniques to make behaviour measurable, including qualitative and quantitative research, interview and conversation techniques, surveys, and the soft control framework (conduct drivers).

You set strategic priorities for behavioural research and provide ad-hoc advice by translating insights into a broader organizational context.

Collaboration is key: you work closely with various disciplines inside and outside Compliance & SIM, including HR, client units, and other stakeholders. Through this collaboration, you ensure an integrated approach that leverages behavioural insights to strengthen risk culture and promote a supportive work environment. You help embed behavioural knowledge and change into the organization’s way of working.

Working environment

The Behaviour & Ethics team (6 FTE) is part of Compliance & SIM | SIM Resilience & Prevention and has a mission to build a resilient organization where doing the right thing—beyond mere compliance—is at the heart of every decision and action. To achieve this, the team promotes a supportive work environment and activates ethical reflection through initiatives such as the code of conduct, the Ethics Council, dilemma dialogues, and methodologies to identify, mitigate, and prevent behavioural risks. Our team consists of experts with diverse backgrounds and a shared passion for ethics, research, and behavioural change.

You report to the Head of Behaviour & Ethics, Resilience & Prevention.

Your profile

You are analytical and able to approach complex issues pragmatically, making them understandable for different audiences. You have extensive experience in (leading) behavioural research, supported by an academic degree in psychology, criminology, or a similar behavioural or social science discipline. You are a strong, persuasive discussion partner who builds effective collaborations and translates insights into clear reports, advice and concrete actions that drive sustainable behavioural change and ethical behaviour. You have extensive experience in designing and implementing behavioural interventions, lessons learned processes and guiding organizations through complex change, preferably in relation to integrity, conduct or culture. You know how to advise (senior) management and effectively navigate diverse stakeholders and interests. Fluent in Dutch and English.

We are offering

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

In addition, we offer:

An attractive gross monthly salary based on a 36-hour work week, including holiday allowanceand a flexible benefit budget.
An excellent pension scheme, ensuring that you are well prepared for the future.
Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.
Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.

You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA), which applies to this vacancy.

Interested?

Interested? Please apply online for this vacancy. We would be happy to get to know you. If you have any questions beforehand, please contact our recruiter: [email protected]

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you want to apply for the B-Able or Reboot program, make sure to mention it both in the title and the content of your resume.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.

Use of AI in our application process

You’re welcome to use AI to help write your CV or cover letter, as long as it reflects your own story. We review every application personally and without AI. During interviews, real time AI tools may not be used. With your permission, interviews can be recorded and supported by AI. This helps us keep the process fair, careful, and transparent.

Nu solliciteren

Verfijn je zoekopdracht

senior manager customer vacatures in bollenstreek

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van senior manager customer in bollenstreek

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At a glance

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Interested?

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