20 beste vacatures voor de functie van manager, support operations in hoevelaken, ge (nieuwe medewerkers gezocht)

Manager, Support Operations
Infor —Barneveld
- Troubleshooting
- ERP systemen
- Analytisch vermogen
Key Account Manager
NewRoadz —Leusden
- Vanaf € 6.500 per maand
- Hybride werken
- Engels
- Communicatieve vaardigheden
Incident Manager
Stater —Amersfoort
- Fulltime
Management Assistent Operations
Stater —Amersfoort
- Organisatorische vaardigheden
Rayonmanager (Midden-Nederland)
Scapino —Utrecht
- Weekendbeschikbaarheid
- Bachelor
Change Manager (ERP-implementaties)
Unica —Hoevelaken
- € 4.686 - € 7.663 per maand
- Fulltime
- ERP systemen
- Communicatieve vaardigheden
Management Assistent 12-16 uur regio West Nederland
Humankind —Leusden
- € 2.990 - € 3.992 per maand
- Parttime
- Hybride werken
- Microsoft Excel
- Organisatorische vaardigheden
- Reiskostenvergoeding
- Personeelskorting
Snel solliciteren
3 dagen
Manager Supply Chain
Prénatal Moeder & Kind B.V. —Amersfoort
- € 7.000 - € 8.000 per maand
- Online sollicitatie
- Management
- Analytisch vermogen
- Retailervaring
- Productkorting werknemers
- Personeelskorting
3 dagen
Raad van Bestuur
Stichting Parousie —Scherpenzeel
Category Manager Professional Services
Renewi —Amersfoort
- Tot € 10.000 per maand
- Fulltime
- Hybride werken
- Engels
- ICT
- Managementervaring
1 dag
Kwaliteitsmedewerker interne processen
NV SRO —Amersfoort
- € 3.780 - € 5.702 per maand
- Fulltime
- Analytisch vermogen
- Presentatievaardigheden
- Bachelor
- Dienstreizen vergoeding
- Kosteloos parkeren
Snel solliciteren
Category Manager
Intergamma —Leusden
- € 3.576 - € 6.500 per maand
- Parttime
- Analytisch vermogen
- Reiskostenvergoeding
- Werk vanuit huis
Teamleider zorg
Zorggroep ENA —Voorthuizen
- € 3.644,59 - € 5.230,32 per maand
- Parttime
- Leidinggevende ervaring
- Reiskostenvergoeding
Locatie Manager
Optisport —Barneveld
- € 4.148,77 - € 5.013,83 per maand
- Weekendbeschikbaarheid
- Leidinggevende ervaring
- Reiskostenvergoeding
- Personeelskorting
1 dag
Medical Scientific Liaison - Specialty
GlaxoSmithKline —Amersfoort
- € 68.850 - € 114.750 per jaar
- Fulltime
- Geneeskunde
- Doctor
- Engels
22 uur
Engineering Manager
Stater —Amersfoort
- Fulltime
Medewerker Operations support
Intergamma —Leusden
- € 2.480 - € 4.010 per maand
- Parttime
- Hybride werken
- Communicatieve vaardigheden
- Productkorting werknemers
- Personeelskorting
Operationeel Manager / Harderwijk
IrisZorg —Harderwijk
- € 3.883 - € 5.140 per maand
- Parttime
- Analytisch vermogen
- Leidinggevende ervaring
- Organisatorische vaardigheden
Manager Customer Experience Management Kruidvat
AS Watson Benelux —Renswoude
- € 6.500 - € 9.000 per maand
- Parttime
- Hybride werken
- Kantoor
- Reiskostenvergoeding
- Flexibele werkuren
Teamleider Facilitair
Eemhart —Baarn
- € 4.077 - € 5.926 per maand
- Fulltime
- Leidinggevende ervaring
- Bachelor
- Communicatieve vaardigheden
Snel solliciteren

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Manager, Support Operations

Infor -
Barneveld

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Vacaturegegevens

Kwalificaties

Troubleshooting
Supplychain
ERP systemen
Technische hulp
Analytisch vermogen
Projectmanagement
Bachelor
Continue verbetering
Teammanagement
Klantenondersteuning
Budgettering
Operations
Managementervaring

Volledige vacaturetekst

General information

Country

Netherlands

City

Barneveld

Job ID

48733

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes.

The Customer Support Operations Manager plays a key role in shaping the support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer‑centric, outcome‑driven environment.

A Day in The Life Typically Includes

Leadership & Team Management

Lead, motivate, and coach a team of approximately 10 Support Analysts
Set clear expectations and goals aligned with organisational objectives
Conduct regular performance evaluations and provide constructive, actionable feedback
Support career development through coaching, mentoring, and development planning
Foster a positive, collaborative, and inclusive team culture
Drive engagement and motivation by recognising achievements and individual contributions
Ensure team members have the required training, knowledge, and enablement to succeed
Contribute to shaping the culture of the Support organisation in line with wider company goals

Process Improvement, Technical & Product Knowledge

Maintain and continuously develop a solid understanding of technical and product environments
Ensure the team has the appropriate technical and product knowledge to address customer needs effectively
Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness
Develop, document, and maintain standard operating procedures (SOPs) and workflows
Monitor key performance indicators (KPIs) and identify trends or areas requiring improvement

Team & Customer Experience

Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders
Proactively identify recurring issues, systemic problems, and operational blockers
Ensure the team is equipped to manage customer issues efficiently and effectively
Monitor customer feedback and drive continuous improvement in customer experience
Implement strategies to improve support effectiveness, customer satisfaction, and retention

Reporting & Analysis

Produce regular reports on support operations performance and key metrics
Analyse data to identify trends, risks, and improvement opportunities
Take a proactive, data‑driven approach to issue identification and resolution
Present insights, findings, and recommendations to senior management

Plan Management

Develop and manage the support operations plan for the assigned team
Monitor expenses and ensure adherence to agreed plans and budgets

Basic Qualifications

Proven experience in Customer Support or Operations Management
Demonstrated leadership and people management capability
Strong analytical, problem‑solving, and troubleshooting skills
Excellent communication and interpersonal skills
Experience working with customer support tools and technologies

Preferred Qualifications

Experience working in a high‑growth, fast‑paced, global environment
Experience with data analysis and reporting tools
Knowledge of ERP systems, Cloud technologies, or technical support environments
Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management
Understanding of industry best practices in customer support operations
Experience with project management methodologies
Bachelor’s degree in a relevant field or equivalent practical experience

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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manager, support operations vacatures in hoevelaken, ge

Manager, Support Operations

Key Account Manager

Incident Manager

Management Assistent Operations

Rayonmanager (Midden-Nederland)

Change Manager (ERP-implementaties)

Management Assistent 12-16 uur regio West Nederland

Manager Supply Chain

Raad van Bestuur

Category Manager Professional Services

Kwaliteitsmedewerker interne processen

Category Manager

Teamleider zorg

Locatie Manager

Medical Scientific Liaison - Specialty

Engineering Manager

Medewerker Operations support

Operationeel Manager / Harderwijk

Manager Customer Experience Management Kruidvat

Teamleider Facilitair

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van manager, support operations in hoevelaken, ge

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