20 beste vacatures voor de functie van first line support in den haag, zh (nieuwe medewerkers gezocht)

Service Desk and Welcome Desk Personnel
Seidor —Den Haag
- Microsoft Powerpoint
- Microsoft Excel
- Troubleshooting
2 dagen
Security Compliance Employee
TNO —Den Haag
- € 3.250 - € 4.000 per maand
- Parttime
- Microsoft Excel
- Engels
- Analytisch vermogen
- Flexibele werkuren
8 dagen
Material Handler
Bristol-Myers Squibb —Leiden
- Fulltime
- Hybride werken
- Microsoft Excel
- Magazijn
Freight Forwarder
Odin Warehousing & Logistics B.V. —Rotterdam Maasvlakte
- E-mail
- Engels
- Bachelor
- Magazijn
- Kosteloos parkeren
- Reiskostenvergoeding
Snel solliciteren
8 dagen
Senior Investigator (P-4)
Organisation for the Prohibition of Chemical Weapons —Den Haag
- € 10.672 per maand
- Weekendbeschikbaarheid
- Militaire ervaring
- Engels
- Analytisch vermogen
Sortation Associate (m/f/d) - Rozenburg
Amazon.com —Rozenburg
- € 16,15 per uur
- Parttime
- Magazijn
Director of the Division of Integrated Services (D-1)
International Criminal Court (ICC) - Cour Pénale Internationale (CPI) —Den Haag
- Vanaf € 150.841 per jaar
- Management
- Engels
- Bachelor
Specialist – Cybercrime Strategy & CSE, EC3 Expertise & Stakeholder Management Unit, Europol Cybercrime Centre (EC3) (AD6) - DEADLINE EXTENDED
Europol —Den Haag
- € 6.961,29 per maand
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Functional Administrator (Building Management, Safety and Security Systems) | The Hague
TNO —Den Haag
- € 4.500 - € 7.650 per maand
- Parttime
- Microsoft Excel
- Engels
- Windows
- Flexibele werkuren
10 dagen
Investigator (P-3)
International Criminal Court (ICC) - Cour Pénale Internationale (CPI) —Den Haag
- Vanaf € 90.773 per jaar
- Administratieve ervaring
- Bachelor
- Onderhandelen
8 dagen
Associate II Manufacturing, Cell Therapy
Bristol-Myers Squibb —Leiden
- Fulltime
- Hybride werken
- Microsoft Word
- Microsoft Excel
- Management
Onsite Coordinator, Laboratory Operations Support
Avantor —Leiden
- Fulltime
- Laboratorium
- Laboratoriumervaring
- Engels
Associate International Cooperation Adviser (P-2)
International Criminal Court (ICC) - Cour Pénale Internationale (CPI) —Den Haag
- Vanaf € 71.318 per jaar
- Bachelor
- Onderhandelen
14 dagen
Quality Control Specialist - EU
PartnerCo —Den Haag
- Fulltime
- Engels
- Microsoft Office
- Bachelor
Snel solliciteren
Specialist, QA Operations Shopfloor
Bristol-Myers Squibb —Leiden
- Fulltime
- Hybride werken
- Microsoft Excel
- Computervaardigheden
- Engineering
Equipment Controller
CEVALogistics —Bleiswijk
- € 2.655 - € 4.187 per maand
- Fulltime
- Engineering
- Engels
- Analytisch vermogen
- Reiskostenvergoeding
Snel solliciteren
RMA Coordinator
Viasat, Inc. —Rotterdam
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist - Technology & Development – Malware Reverse Engineer(EC3)(AD6)-Not limited to law enforcement candidates - DEADLINE EXTENDED
Europol —Den Haag
- € 6.961,29 per maand
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Station Team Lead
JINGDONG LOGISTICS (NETHERLANDS) B.V —Den Haag
- Weekendbeschikbaarheid
- Computervaardigheden
- Magazijn
- Computervaardigheden
Snel solliciteren
Supervisor, Manufacturing, Cell Therapy
Bristol-Myers Squibb —Leiden
- Weekendbeschikbaarheid
- Hybride werken
- Microsoft Excel
- Troubleshooting
- Teammanagement

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van first line support in den haag, zh

Door in te loggen op je account, ga je akkoord met de Algemene voorwaarden van SimplyHired en stem je in met ons Cookie- en Privacybeleid.

Service Desk and Welcome Desk Personnel

Seidor -
Den Haag

Nu solliciteren

Vacaturegegevens

2 dagen geleden

Kwalificaties

Microsoft Powerpoint
TCP
Microsoft Excel
Troubleshooting
Engels
Windows
Microsoft Office
Splunk
Veiligheid
ServiceNow
ICT
TCP/IP
Accountbeheer
Communicatieve vaardigheden
Active Directory
Helpdesk

Volledige vacaturetekst

We are looking for experienced Service Desk and Welcome Desk Personnel to provide high-quality ICT support services in a customer-facing environment at Europol premises in The Hague.

The selected candidates will support users through Service Desk and/or Welcome Desk activities, ensuring accurate ticket logging, prioritisation, troubleshooting, documentation, and professional communication. The role requires strong technical knowledge, excellent interpersonal skills, and the ability to work under pressure in an international environment.

Key responsibilities

Depending on the assigned function, the candidate will be expected to:

Provide first-line ICT support in a Service Desk or Welcome Desk environment.
Register, categorise, prioritise, and follow up tickets according to business needs.
Conduct technical conversations with users and accurately capture ticket information.
Support users with laptops, desktops, mobile devices, and standard workplace tools.
Assist with account management, mobile-device troubleshooting, remote assistance, and software deployment support.
Provide clear, concise, and informative documentation.
Maintain accuracy and attention to detail under pressure.
Deliver excellent customer service by phone, in person, and through ticketing systems.
Work proactively, anticipate consequences, and propose practical solutions.
Support activities during regular hours and, when requested, outside regular working hours.

Required experience and qualifications

The ideal candidates should have:

Minimum 3 to 5 years of experience in an ICT call centre environment or customer-facing ICT Service Desk.
Strong customer service focus.
Ability to learn and adapt quickly to new technologies.
Excellent telephone manner and communication skills.
Strong interpersonal skills, integrity, and professionalism.
Ability to prioritise and categorise tickets effectively.
Proactive approach and ability to think outside the box.
Attention to detail and accuracy under pressure.
Ability to write clear, concise, and useful documentation.

Required certification / knowledge

Basic ITIL V4 knowledge.

Technical skills

The candidate should have:

In-depth knowledge of ServiceNow.
Strong knowledge of Windows 11 and the Microsoft Office suite.
Sound knowledge of ICT equipment, including laptops, desktops, iPhones, and iPads.
Basic networking knowledge, including TCP/IP, routers, patching, and port security.
Strong skills in Excel, Word, PowerPoint, and service reporting.
Experience with Active Directory account management.
Basic mobile-device troubleshooting skills.
Experience with remote assistance tools.
Software deployment support experience.

Desirable knowledge:

ICT monitoring tools such as Nagios XI/Core, Splunk, Dynatrace, or Grafana.

Language requirements

English C1 minimum, both conversational and technical.
Knowledge of the international/NATO phonetic alphabet.

Security requirements

The candidate must hold, or be able to obtain before service start: CONFIDENTIEL UE / EU CONFIDENTIAL clearance or higher.

Nu solliciteren

Verfijn je zoekopdracht

first line support vacatures in den haag, zh

Service Desk and Welcome Desk Personnel

Security Compliance Employee

Material Handler

Freight Forwarder

Senior Investigator (P-4)

Sortation Associate (m/f/d) - Rozenburg

Director of the Division of Integrated Services (D-1)

Specialist – Cybercrime Strategy & CSE, EC3 Expertise & Stakeholder Management Unit, Europol Cybercrime Centre (EC3) (AD6) - DEADLINE EXTENDED

Functional Administrator (Building Management, Safety and Security Systems) | The Hague

Investigator (P-3)

Associate II Manufacturing, Cell Therapy

Onsite Coordinator, Laboratory Operations Support

Associate International Cooperation Adviser (P-2)

Quality Control Specialist - EU

Specialist, QA Operations Shopfloor

Equipment Controller

RMA Coordinator

Specialist - Technology & Development – Malware Reverse Engineer(EC3)(AD6)-Not limited to law enforcement candidates - DEADLINE EXTENDED

Delivery Station Team Lead

Supervisor, Manufacturing, Cell Therapy

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van first line support in den haag, zh

Related Searches

Job Seeker-tools

Werkgeverstools

Bladeren

Blijf verbonden