Regional Service Quality Specialist – CS / Logistic
In this role, you will be accountable for the local Customer Complaint Resolution Process, ensuring the timely and effective resolution of service quality-related issues, including failure modes such as short or incorrect shipments, damaged packaging, and labeling issues. You will analyze customer complaints and service quality performance to identify root causes and drive continuous process improvements that enhance operational excellence and customer satisfaction. Working closely with cross-functional internal teams and external partners, you will coordinate corrective and preventive actions, support quality initiatives, and ensure the consistent delivery of high-quality service while continuously improving service quality results.
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Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives
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Work with business and functional teams to improve the process execution in line with service quality standards. Handling customer complaints and quality-related customer inquiries to ensure a Focus on the Customer Culture across all functional departments supporting these processes.
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Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints. Follow up on compliance of day to day processes with service quality standards
#LI-KG1
The following are required for the role
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3-5 years of experience in logistics/ customer service day to day business
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Fluent in English
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Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
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Proven ability to teach, train and motivate others in the organization
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Problem-solving skills
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Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction.
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Proven strong customer advocate
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SAP knowledge
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Good communication and interpersonal skills
Preferred:
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Silicone product/application knowledge preferred
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Six Sigma knowledge (e.g. White Belt)
Base Pay Range: €50.600 - €74.140
Compensation for this role will be competitive and aligned with market practices in the respective location. Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable country-specific salary ranges will be communicated during the hiring process based on local pay transparency regulations. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution
This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance.
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future.
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
