E-Commerce Key Account Manager LDB
About L’Oréal
L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer.
Being part of the Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin. We are the world leader in Dermocosmetics, with international skincare brand recommended by healthcare professionals and distributed in healthcare outlets worldwide, including, pharmacies, clinics, spas, e-retailers…
Our portfolio is composed of 4 brands offering a wide range of skincare and haircare: Vichy, CeraVe, La Roche Posay and SkinCeuticals. The products respond to all expectations linked to beauty and health of the skin: from dermatological and aesthetics skincare to natural solutions, from the most accessible ranges to the most premium ones.
Job description
As E-KAM you will be part of the Mass Trade team, a highly dynamic and strong performing team with huge growth ambition. You will report to the E-commerce Lead, who reports to the Head of Mass Trade of the division. Together with the full e-commerce team you will be dedicated to accelerating our online business by building and leveraging strong internal and external collaborations.
As an E-Com Key Account Manager (E-KAM) at L’Oréal, you'll invest in the relationship with our e-retailers and be responsible for the long-term strategy to increase the presence, visibility, and results of our appealing brands. The position is both strategic and hands-on: together with your counterparts at the retailer's headquarters, you'll make a difference in assortment selection, promotion and event strategy, and look for ways to achieve growth together. All of this contributes to our brands holding a top position on the platform. At the same time, you'll ensure that agreements made with retailers are adhered to, oversee the logistics process, and bear final responsibility for contracts and the internal customer P&L. In short, the ideal combination of strategy and practice
Responsibilities:
- Under the leadership of the E-commerce Lead, you'll collaborate on a joint business plan.
- Build accurate forecasts and achieve results: turnover, market share, and profit.
- Lead account negotiations. Develop an action plan to implement your strategy. Ensure execution and constantly monitor developments and sell-out. Adjust your plan when necessary.
- Act as the expert on your account and ensure a retailer-centric account planning process, creating as much alignment as possible between your own business plan and that of your retailer.
- Work closely with other departments within the division to ensure that L’Oréal (from the various stakeholders) communicates a clear and consistent message to the customer.
- Maximize the impact of Retail Media investments: Partner with the Marketing and CDMO teams to design and challenge the media strategy on your account. Monitor KPIs such as ROAS and Share of Voice to ensure our investment drives incremental sales and reinforces brand leadership.
Profile
The ideal candidate for this position is entrepreneurial, data-driven and pragmatic. The E-KAM participates in negotiations on the account, so commercial experience and analytical skills are a must. L’Oréal is an international organization with short lines of communication; therefore, we are looking for team players who can switch gears quickly. Furthermore, excellent social skills are important for building strong customer relationships and for building an internal network.
Must-haves:
- At least 4+ years of work experience, with pre-requisite for e-commerce and/or digital experience.
- Extensive knowledge of Retail Media.
- Given the complexity of the role, a completed master's degree is required.
- Excellent command of Dutch and English.
- You understand the E-commerce landscape and are able to set up critical digital KPI’s for sustainable growth projects.
- You are able to use data to develop & innovate and E-commerce strategies; to use data to measure, anticipate, reinforce business cases and plan change.
- You guard brand and product DNA and nourish the websites with content / services to build the proper cosmetic environment. You optimize our assets.
What do we offer?
When you start at L’Oréal, you are given a high level of personal responsibility from day one. To assist your development, we offer an induction program and an individual training program. Training can take place either locally or at the global headquarters in Paris. An enriching experience during which you will meet international peers.
Moreover, with us you will find:
- An inspiring work environment with ambitious colleagues
- A sound career prospect with excellent development and advancement opportunities
- A competitive salary, adjusted on a yearly basis in case of good performance
- Attractive fringe benefits, including a 13th month's salary, profit-sharing, health insurance discounts and a favorable pension scheme
- Fun extras such as various sporting activities
Finally, a great added value of working at L'Oréal is that you get to work with many different people and functions. This gives you the opportunity to broaden your knowledge of different stakeholders. You will be working together with colleagues from areas such as Sales, Digital, Supply Chain and Finance.
Applying:
Do you think you are ready for this challenge, and do you meet the above conditions?
Then apply quickly!
Diversity in recruitment
At L'Oréal, we do not discriminate on the basis of gender, ethnicity or age:
"A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant".
(Jean-Paul Agon, Chairman of L’Oréal)
