About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
About us
We are Convatec, a global medical technology company active in advanced wound care, stoma care and infusion care. With innovative products and services, we support patients with highly personal medical challenges. Our mission: to improve quality of life.
Our core values – Improving Care, Delivering Results, Growing Together, Being Independent and Doing What's Right – form the basis of everything we do. With more than 10,000 colleagues worldwide and a strong market position, we offer a stable and people-oriented working environment.
What are you going to do?
As Patient Support Specialist:
You are the first point of contact for ostomates in the Benelux
You assess the need for assistance and provide personalised and appropriate product advice
You guide patients with empathy, expertise and confidence
You work closely with Sales, nurses and other internal departments
You carefully record customer contacts in the CRM system
You contribute to achieving team objectives within Customer Service
You will be working in a closely team of three colleagues, where independence, responsibility and cooperation are key.
What do you bring to the role?
Minimum MBO working and thinking level
Affinity with healthcare, patient contact and/or medical supplies
Excellent command of the Dutch language
French is an advantage (or willingness to learn it – training will be provided)
Experience with Microsoft Office and CRM systems
An accurate, service-oriented and analytical work attitude
You preferably live in the Utrecht region
Location: Utrecht region (hybrid) | 32–40 hours
What do we offer you?
An excellent salary, matching your experience and background
32–40 hours per week, with flexibility for hybrid working
An in-depth onboarding programme and product training in stoma care
A committed, professional and welcoming Sales & Customer Service team
Plenty of room for personal development within an international organization
Forever Caring is not just a slogan for us, but a promise — to our customers and to you as a colleague.
Apply for the role?
Interested? Apply via the link or feel free to contact us for more information.
You can read more about us at www.convatec.nl
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
