Application Support Specialist
About DECIDE4ACTION
DECIDE4ACTION B.V. offers a powerful suite of web-based software solutions tailored for the manufacturing industry. Our integrated applications empower companies with real-time insights and actionable data, helping users make informed decisions and streamline operations with ease. Key solutions include:
- Production4Action: Real-time production line monitoring, automated downtime declarations, and in-depth downtime analysis.
- Workflow4Action: Standardized processes through dynamic forms and workflows, enabling task tracking via centralized dashboards.
- Lab4Action: A custom laboratory information management system (LIMS) that replaces manual data entry, enhancing lab efficiency.
- Energy4Action: Energy consumption optimization, supporting operational sustainability and profitability.
About the Position
We’re seeking a proactive Client Success and Technical Support Specialist to join our growing team. You’ll bring versatility, a solutions-oriented mindset, and strong interpersonal skills to help our clients thrive with DECIDE4ACTION software. Here’s how you’ll contribute:
Client Support & Relationship Management
- Manage and prioritize daily user queries and technical issues via our ticketing system.
- Report, analyze, and escalate issues to our QA or development teams as needed.
- Establish and maintain strong, trusting relationships with clients.
- Oversee new user requests for access, updates, and troubleshooting.
- Identify and address technical challenges to find effective solutions.
- Coordinate Change Requests from initial quotation through invoicing with the Account Manager.
- Ensure all content updates to user guides are accurate and up to date.
- Support new project deployments, from installation to configuration, ensuring smooth setup and integration.
- Work closely with colleagues across France, Canada, and the USA to enhance customer satisfaction and continually improve our products.
Travel opportunities may arise to meet clients in Europe (Netherlands, France, Belgium).
Qualifications To succeed in this role, you’ll need:
- 2-3 years of experience in a technical support role.
- Outstanding communication skills, with the ability to connect effectively with both technical and non-technical stakeholders.
- A desire to learn and grow.
- Proficiency or familiarity with SQL Databases (e.g., data navigation, updates).
- Foundational network skills (SSL certificates, Windows OS, firewall management).
- Knowledge of Windows architecture.
Bonus Skills
- Experience with SQL or Oracle databases.
- Proficiency in reporting tools such as Crystal Reports.
What We Offer We offer an environment that values your development—both technically and personally. You’ll be empowered to help clients achieve greater transparency and efficiency in their production processes, leading to real impact. Join our team of six motivated colleagues and contribute to an international, results-driven organization.
Additional Benefits:
- Competitive salary based on experience and skills.
- Comprehensive pension scheme.
- Travel expense coverage, and a fully equipped setup for flexible work at our Den Bosch office or remotely.
- Opportunities for personal and professional growth, with an intensive onboarding process to set you up for success.
Are you ready to help international clients transform their production processes while advancing your own technical expertise?
Job Type: Full-time
Pay: €3.500,00 - €4.500,00 per month
Language:
- Dutch (Required)
- English (Required)
Work authorization:
Work Location: Hybrid remote in 5232 Den Bosch
