20 beste vacatures voor de functie van digital experience in de meern, ut (nieuwe medewerkers gezocht)

Join our Customer Service teams!
Mercell —Utrecht
- Hybride werken
- Engels
- Communicatieve vaardigheden
Shopify Marketing Virtual Assistant
GTE —Nieuwegein
- Thuiswerk
- Socialemediabeheer
- Engels
- Marketing
Snel solliciteren
Fashion Planner
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Microsoft Excel
- Verkoopervaring
- Merchandising
- Productkorting werknemers
- Reiskostenvergoeding
Campus & Early Career Recruiter
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Engels
- Projectmanagement
- Communicatieve vaardigheden
Social Advertising Specialist (6 months)
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Analytisch vermogen
- Communicatieve vaardigheden
- Productkorting werknemers
- Reiskostenvergoeding
Health Insurance Subject Matter Expert (Fully Remote)
CoverGo —Utrecht
- Fulltime
- Thuiswerk
- Verkoopervaring
- Analytisch vermogen
- Bachelor
Snel solliciteren
VIP Vibes Only - Relocate to Greece - Dutch Customer Expert for Mercedes
Next Job Abroad —Utrecht
- Fulltime
- Hybride werken
- Engels
- Verhuisvergoeding
Snel solliciteren
Growth Support Denmark
Solvari —Utrecht
- € 2.600 - € 3.000 per maand
- E-mail
- Engels
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Budget voor professionele ontwikkeling
Employer Branding Specialist
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Socialemediabeheer
- Projectmanagement
- Communicatieve vaardigheden
- Productkorting werknemers
- Reiskostenvergoeding
Senior Digital Experience Specialist
GoodHabitz —Utrecht
- Fulltime
- Spaans
- Engels
- AI
Snel solliciteren
14 dagen
Dutch-speaking Content Moderator for Social Media Team in Athens
Next Job Abroad —Utrecht
- Fulltime
- Socialemediabeheer
- Engels
- Windows
- Taaltraining aangeboden
Snel solliciteren
Junior Product Owner / Project Manager
CLEVER°FRANKE —Utrecht
- Parttime
- Hybride werken
- Engels
- Analytisch vermogen
- Projectmanagement
- Budget voor professionele ontwikkeling
Mission (6 months) as R&I Liquid Process Technologist – Liquid Processing team
Danone —Utrecht
- Online sollicitatie
- Engels
- Master
- Analytisch vermogen
13 dagen
Love Jewellery - Dutch Customer Support in Greece
Next Job Abroad —Utrecht
- Fulltime
- Thuiswerk
- Verkoopervaring
- Geen ervaring nodig
- Engels
- Productkorting werknemers
- Taaltraining aangeboden
Snel solliciteren
1 dag
Senior Digital Marketing Specialist
ViCentra B.V. —Utrecht
- Fulltime
- Hybride werken
- Marketing
- Socialemediabeheer
- Engels
Snel solliciteren
Dutch-speaking Online Safety Specialist in Sofia - Relocation
Next Job Abroad —Utrecht
- € 1.845 per maand
- Fulltime
- Engels
- Hotel
- Analytisch vermogen
- Verhuisvergoeding
Snel solliciteren
7 dagen
Junior Digital Customer Success Manager - Dutch speaking
Trengo —Utrecht
- Fulltime
- Hybride werken
- Engels
- Reiskostenvergoeding
- Telefoonplan
6 dagen
Ecommerce Business Analyst
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- Microsoft Powerpoint
- Microsoft Excel
- Engels
- Productkorting werknemers
- Reiskostenvergoeding
Unified Commerce Business Analyst
Hunkemöller —Hilversum
- Fulltime
- Hybride werken
- POS
Dutch-speaking Customer Support Agent in Málaga, Spain (relocation incl.)
Next Job Abroad —Utrecht
- Fulltime
- Hybride werken
- Engels
- Kantoor
Snel solliciteren

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van digital experience in de meern, ut

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Join our Customer Service teams!

Mercell
Utrecht

Nu solliciteren

Vacaturegegevens

Kwalificaties

Deens
Procurement
Noors
Engels
SaaS
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make great deals easier and shape the future. That's what we’re all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international team with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time.

Join Us

We are growing our Customer Service & Support teams and looking for dedicated Customer Service Agents to join us across several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our support teams.

Your Mission

Our Customer Service & Support, is a team of over 60 professionals responsible for ensuring a smooth experience for our public tendering customers across Europe. Our area of expertise extends from supporting the software platforms, to understanding the public procurement process, all the way to anticipating customers' needs and using modern technology to answer them.

As a Customer Service Agent at Mercell, you will play a key role in ensuring a smooth and reliable experience for our customers across Europe, including public buyers and suppliers navigating complex public procurement processes. You will act as a trusted first point of contact for customers using our platform. Your mission is to provide timely, accurate, and solution-oriented support, helping customers resolve issues, understand functionality needs, and successfully complete their procurement activities.

This role reflects Mercell’s commitment to operational excellence and customer focus combining responsiveness, product knowledge, and empathy to deliver high-quality service at scale.

This is an ongoing opportunity we will review applications continuously and match strong candidates with current and upcoming openings.

Core Responsibilities

Provide first-line support via phone, email, and digital channels to customers across different markets.
Investigate platform-related issues and guide customers through solutions clearly and efficiently.
Ensure accurate case documentation and follow-up in CRM/support systems.
Escalate complex issues appropriately while maintaining ownership of customer communication.
Contribute to maintaining high customer satisfaction and service level targets (SLAs).
Identify recurring issues and proactively share feedback internally to improve product and processes.
Support onboarding and basic product guidance for new customers where relevant.

Required Qualifications

Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role.
Strong communication skills with the ability to explain technical topics clearly and simply.
Structured and organized approach to successfully navigate multiple priorities simultaneously.
Problem-solving mindset and ability to stay calm under pressure.
Comfortable working with support systems, CRM tools, and digital platforms.
Fluency in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch, German (depending on market).

Preferred Qualifications

Fluency in a third language (of the following): Swedish, Norwegian, Danish, Dutch, German, (depending on market), is a plus
Experience supporting SaaS platforms or digital products.
Familiarity with public sector environments or procurement processes.
Experience working in a fast-paced, international environment.
Interest in process improvement and service optimization.

Locations: Sweden, Denmark, Norway, Germany, Netherlands

Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration.

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Apply now and join our team!

This is a talent pool, there is no fixed application deadline — we will review applications continuously.

By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process.

Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.
Mercell handles all personal data in line with GDPR and our Privacy Policy.
Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.
Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

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Verfijn je zoekopdracht

digital experience vacatures in de meern, ut

Join our Customer Service teams!

Shopify Marketing Virtual Assistant

Fashion Planner

Campus & Early Career Recruiter

Social Advertising Specialist (6 months)

Health Insurance Subject Matter Expert (Fully Remote)

VIP Vibes Only - Relocate to Greece - Dutch Customer Expert for Mercedes

Growth Support Denmark

Employer Branding Specialist

Senior Digital Experience Specialist

Dutch-speaking Content Moderator for Social Media Team in Athens

Junior Product Owner / Project Manager

Mission (6 months) as R&I Liquid Process Technologist – Liquid Processing team

Love Jewellery - Dutch Customer Support in Greece

Senior Digital Marketing Specialist

Dutch-speaking Online Safety Specialist in Sofia - Relocation

Junior Digital Customer Success Manager - Dutch speaking

Ecommerce Business Analyst

Unified Commerce Business Analyst

Dutch-speaking Customer Support Agent in Málaga, Spain (relocation incl.)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van digital experience in de meern, ut

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