20 beste vacatures voor de functie van german customer support in amsterdam (nieuwe medewerkers gezocht)

Support Coordinator
Tiqets —Amsterdam
- Fulltime
- Microsoft Word
- Spaans
- Google Suite
- Productkorting werknemers
18 uur
Charging Payments & Supplier Specialist (German speaking) - Fixed Term Contract EMEA
Tesla —Amsterdam
- Bachelor
- Accountancy
- Communicatieve vaardigheden
7 dagen
German Customer Service and Sales Officer in Malta
Next Job Abroad —Amsterdam
- € 23.000 - € 28.000 per jaar
- Fulltime
- Microsoft Excel
- Verkoopervaring
- Engels
Snel solliciteren
Senior Customer Success Manager - Benelux
Tellent —Amsterdam
- € 65.000 - € 75.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
- Reiskostenvergoeding
- Werk vanuit huis
Customer Operations Internship
S4D —Amsterdam
- Hybride werken
- Horeca-ervaring
- Spaans
- Microsoft Excel
Snel solliciteren
Finance Collections Intern
Virtuagym —Amsterdam Centrum
- Fulltime
- Microsoft Excel
- ERP systemen
- Engels
- Werk vanuit huis
14 dagen
Customer Solutions Manager - EV Charging SaaS Platform
GreenFlux —Amsterdam Oost
- Fulltime
- Hybride werken
- Engineering
- Engels
- Master
Snel solliciteren
Field Application Engineer (German Speaking)
Zerova Europe —Amsterdam Zuid
- Fulltime
- Engels
- Magazijn
- Computervaardigheden
Snel solliciteren
Talent Procurement Supervising Associate
EY —Amsterdam
- Engels
- Presentatievaardigheden
- Bachelor
Sales & Account Management Internship - German Market
Road —Amsterdam
- € 500 per maand
- Salesforce
- Engels
- Onderzoek
Snel solliciteren
Business Development Representative - Benelux (Full Time, 40hours)
Allplan Deutschland GmbH —Amsterdam
- Fulltime
- Hybride werken
- Verkoopervaring
- Salesforce
- Engels
EMEA Customer Fulfilment Specialist (Reporting & PowerBI)
Canon —Amstelveen
- Fulltime
- Hybride werken
- Microsoft Excel
- Engels
- Microsoft Office
Legal Assistant - German-speaking
Picnic —Amsterdam
- € 16,75 per uur
- Engels
- Taaltraining aangeboden
Snel solliciteren
Specialty Accounts Specialist - Amsterdam
Red Wing Shoe Company —Amsterdam
- Fulltime
- Hybride werken
- Verkoopervaring
- Computervaardigheden
- ERP systemen
Snel solliciteren
14 dagen
Marketing Intern (B2B Digital Marketing)
LOGEX —Amsterdam
- Fulltime
- Hybride werken
- Marketing
- Salesforce
- Engels
Snel solliciteren
Digital Marketing & Social Media Specialist
GAC Motor Europe B.V. —Amsterdam
- Marketing
- Socialemediabeheer
- Engels
Snel solliciteren
9 dagen
HR Intern (Leaves Administration)
Stryker —Amsterdam Centrum
- € 1.000 per maand
- Engels
- Microsoft Office
- Bachelor
Data Analyst - Entry Level
TCC Global —Amsterdam
- Fulltime
- Hybride werken
- Azure
- SQL
- Analytisch vermogen
Snel solliciteren
4 dagen
Account Executive - Services, Service Provider North
Cisco Systems —Amsterdam
- Fulltime
- Verkoopervaring
- Engels
- Bedrijfsontwikkeling
7 dagen
Associate FX Desk, Treasury
MUFG —Amsterdam
- Fulltime
- Verkoopervaring
- Engels
- Bachelor
- Taaltraining aangeboden

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van german customer support in amsterdam

Door in te loggen op je account, ga je akkoord met de Algemene voorwaarden van SimplyHired en stem je in met ons Cookie- en Privacybeleid.

Zoek vacatures in meer locaties

german customer support jobs near amsterdam

Vacatures voor Customer Success Manager in Amsterdam

Vacatures voor Account Executive in Amsterdam

Vacatures voor Social Media Specialist in Amsterdam

Vacatures voor Account Specialist in Amsterdam

Vacatures voor Business Development Representative in Amsterdam

Vacatures voor Customer Service Representative in Amsterdam

Vacatures voor Legal Assistant in Amsterdam

Vacatures voor Operations Intern in Amsterdam

Vacatures voor Customer Success Manager in Haarlem

Vacatures voor Community Manager in Amsterdam

Vacatures voor Customer Success Manager in Amersfoort

Vacatures voor Manager in Enschede

Vacatures voor Customer Success Manager in Den Bosch

Vacatures voor Customer Success Manager in Rotterdam

Vacatures voor Field Application Engineer in Breda

Vacatures voor Structural Engineer in Rotterdam

Vacatures voor Software Engineer in Amsterdam

Vacatures voor Account Manager in Drenthe

Vacatures voor Account Executive in Eindhoven

Vacatures voor Account Executive in Utrecht (provincie)

Support Coordinator

Tiqets -
Amsterdam

Nu solliciteren

Vacaturegegevens

Fulltime
18 uur geleden

Secundaire arbeidsvoorwaarden

Productkorting werknemers
Bedrijfsfeesten

Kwalificaties

Jira
Microsoft Word
Frans
Spaans
Google Suite
Google Docs
Microsoft Excel
Socialemediabeheer
Salesforce
Slack
Engels
Analytisch vermogen
Confluence
Italiaans
Duits

Volledige vacaturetekst

@media only screen and (max-width: 767px) { #block-0 { padding-top: 150px !important; padding-bottom: 300px !important; } }

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Support Coordinator to join our mission to bring the world more ways to culture!

Full-time · Amsterdam
@media only screen and (max-width: 767px) { #block-3 { padding-top: 20px !important; padding-bottom: 0px !important; } }
Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

We are remarkable: Have fun, be creative, and celebrate great moments!

We are accessible: Communicate honestly and support each other

We are adaptable: Learn, adapt, and pivot. That's who we are!

#block-4 h1, #block-4 h2, #block-4 h3 { color: #333333; } @media only screen and (max-width: 767px) { #block-4 { padding-top: 00px !important; padding-bottom: 00px !important; } }
What you will do

Support is here to provide solutions to problems faced by our community (customers, partners, suppliers), learn from these, and help Tiqets create solutions to avoid them happening again.

Support Coordinators are responsible for monitoring tasks carried out by the First Line and for executing tasks within the Second Line of Support, such as escalation handling, issue resolution, back office administration, and customer feedback management.

As a Support Coordinator, your goal is to maintain a high and consistent level of support across the internationally oriented support team. You will be working closely with colleagues within the department and with our team in India by actively assisting the first tier in helping answer questions from the consumer or distribution partners. You will need to build bridges and represent the voice of the users in all of your interactions. In addition, operational support work is also part of the job.

Responsibilities

Provide second-tier support by coordinating between the first tier and internal stakeholders to find (structural) solutions, address incidents in coordination with other teams, and identify product issues

Operational support work (second line support) which includes tasks like - but not limited to - handling escalated refund requests, responding to public reviews, leading the process to handle chargebacks, and others.

Review a subset of support agents’ conversations (emails, chat, etc.)

Assess support interactions based on Tiqets standards

Undertake back office support tasks to ensure cost recovery processes are handled effectively

Possess a competent level of knowledge of all 2nd Line tasks

Identify areas of friction and feedback to the business

Assist in creating strategies to improve support KPIs

Help first-tier agents improve their performance with specific instructions and constant support

Participate in calibration sessions to maintain consistency in internal evaluations

Contribute to the team culture in a positive manner

Qualifications

Minimum of 1 year of experience in the support space

Proven track record of analytical skills

Great people skills and ability to communicate feedback

Good organisational skills, knowledgeable in goal-setting practices

Examples of data visualisation abilities and understanding of support metrics

Perception of basic business metrics and how support impacts those

Problem-solving capabilities to create meaningful input for strategies to improve support quality

Experience in handling complaints via social media is a plus

Competent in using Microsoft Excel/Google sheets, Word/Google Docs, and a Customer Support ticketing system such as Salesforce/Kustomer

You live in (or close to) Amsterdam, in the Netherlands

Fluent in English. One of the following additional languages is a plus: Dutch, German, Italian, Spanish and/or French

The opportunity is for 40 hours per week (full time)

Important: ability to do weekend and public holidays shifts

#block-5 h1, #block-5 h2, #block-5 h3 { color: #333333; } @media only screen and (max-width: 767px) { #block-5 { padding-top: 50px !important; padding-bottom: 0px !important; } }
Life at Tiqets
@media only screen and (max-width: 767px) { #block-6 { padding-top: 25px !important; padding-bottom: 0px !important; } }
Perks & Benefits at Tiqets
#block-7 h1, #block-7 h2, #block-7 h3 { color: #47C4C6; } @media only screen and (max-width: 767px) { #block-7 { padding-top: 50px !important; padding-bottom: 10px !important; } }

Energetic, international work environment

Bright, welcoming office located in the center of Amsterdam

Competitive salary and paid holiday leave

Tiqets learning academy: skill lab, group & individual learning

Annual company getaway to undisclosed location

Mental health support through our partnership with OpenUp

Daily fresh lunch buffet provided by Join Programs

Sports activities: free gym, running sessions, boot-camp, football, climbing and more

Fun, sociable company events in and out of the office

20% employee discount code to explore great museums/venues worldwide

Pension contribution and travel compensation

#block-8 h1, #block-8 h2, #block-8 h3 { color: #f8fdff; } @media only screen and (max-width: 767px) { #block-8 { padding-top: 50px !important; padding-bottom: 50px !important; } }
Some of the tools we're working with in Support
#block-9 h1, #block-9 h2, #block-9 h3 { color: #47C4C6; } @media only screen and (max-width: 767px) { #block-9 { padding-top: 50px !important; padding-bottom: 00px !important; } }

Google Suite

Kustomer

Slack

Jira

Confluence

@media only screen and (max-width: 767px) { #block-10 { padding-top: 10px !important; padding-bottom: 50px !important; } }

Nu solliciteren

Verfijn je zoekopdracht

german customer support vacatures in amsterdam

Support Coordinator

Charging Payments & Supplier Specialist (German speaking) - Fixed Term Contract EMEA

German Customer Service and Sales Officer in Malta

Senior Customer Success Manager - Benelux

Customer Operations Internship

Finance Collections Intern

Customer Solutions Manager - EV Charging SaaS Platform

Field Application Engineer (German Speaking)

Talent Procurement Supervising Associate

Sales & Account Management Internship - German Market

Business Development Representative - Benelux (Full Time, 40hours)

EMEA Customer Fulfilment Specialist (Reporting & PowerBI)

Legal Assistant - German-speaking

Specialty Accounts Specialist - Amsterdam

Marketing Intern (B2B Digital Marketing)

Digital Marketing & Social Media Specialist

HR Intern (Leaves Administration)

Data Analyst - Entry Level

Account Executive - Services, Service Provider North

Associate FX Desk, Treasury

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van german customer support in amsterdam

Zoek vacatures in meer locaties

Job Seeker-tools

Werkgeverstools

Bladeren

Blijf verbonden