Client IFM Hilversum, Netherlands
Job Information
Job Family / Function: Program& Project Management / Moves, Additions & Changes
Reports To: EMEAAlliance Director
Location: Hilversum,Netherlands (EHQ-based, EMEA-wide remit)
Team: 1 directreport
About the Role
The EMEA Space & Occupancy Leader is thesingle point of accountability for all space and occupancy planning servicesacross our Client’s European Headquarters (EHQ) in Hilversum and the EMEA cityportfolio. This is a hands-on delivery role requiring a disciplined focus onaccuracy, timeliness, and client satisfaction — with equal emphasis onexecuting day-to-day tactical responsibilities and shaping longer-termoccupancy strategy.
The individual ensures floorplans are alwayscurrent, occupancy data is accurate and accessible, client-facing dashboardsand reporting are maintained to a consistently high standard, and that Clientstakeholders receive regular, insight-led updates on space utilisation andplanning options. Where strategic decisions are required, the role provideswell-reasoned recommendations aligned to the Client’s real estate objectivesand EMEA occupancy strategy.
The role operates at the intersection of IFM,Project Management, and the Client, reporting to the EMEA Alliance Director andmanaging a team of one dedicated team member and other variable resources.
What You’ll Do
1. Floorplan Management &Space Data Accuracy
- Maintain and regularly update CAD-basedfloorplans across all EHQ buildings and EMEA city offices, ensuring drawingsreflect current as-is conditions at all times in line with Client drawingstandards.
- Keep all space metadata current in Client-approvedplatforms (Archibus / OSIS / PeoplePower) — including room types, allocations,capacity, headcount, and room naming — with changes actioned promptly followingmoves, reconfigurations, or project handovers.
- Conduct regular floor walks and space audits tovalidate physical conditions against system records; resolve discrepanciesthrough defined escalation processes.
- Publish approved floorplans to Client Zero foremployee access; upload project handover documentation to PeoplePower incoordination with the IFM Project Management team.
- Coordinate with GPSi, Client HR, and WorkplaceEffectiveness to ensure headcount, capacity, and utilisation data sets remainaligned and consistent across all platforms.
2. Occupancy Reporting &Client-Facing Dashboards
- Own the production and maintenance ofclient-facing occupancy dashboards, ensuring data is accurate, up to date, andpresented in a format that is clear and actionable for Client stakeholders.
- Deliver regular occupancy reporting to theClient covering capacity, headcount, presence, and utilisation metrics acrossEHQ and EMEA cities, proactively flag trends, risks, and numbers outside agreedtarget ranges.
- Partner with GPSi and BI platforms to collect,validate, and interpret occupancy data; manually calculate and reconcilepresence and utilisation figures where automated tools are not yet fullydeployed.
- Prepare concise, insight-led updates for clientgovernance meetings and steering committees, translating data into clearnarratives and recommended actions.
- Track move and occupancy outcomes against agreedobjectives; report post-occupancy findings back to the Client and WorkplaceInsights function to support continuous improvement.
3. Tactical Occupancy Planning —EHQ
- Plan and coordinate all short-term moves,additions, and changes across EHQ, including move programming, test fits,furniture layouts, team adjacency plans, and scenario development forallocation changes.
- Monitor team allocations across all EHQbuildings to ensure headcount does not exceed life/safety code limits; respondpromptly to workspace allocation enquiries from Client business stakeholders.
- Prepare detailed documentation and annotatedfloorplans for handoff to the move management team, support MAC processesthrough accurate, timely space data.
- Maintain comprehensive team profiles capturingcurrent state, growth projections, adjacency requirements, and workspacepreferences, updated through regular engagement with Client administrativestaff and business leads.
- Ensure all occupancy plans comply with buildingcodes, health and safety regulations, accessibility standards, and Client’sGlobal Standards.
4. Occupancy & Space PlanningRecommendations
- Proactively identify opportunities to optimisespace utilisation across EHQ and the EMEA city portfolio; develop and presentwell-reasoned recommendations to the Client that reflect Client’s occupancystrategy, adjacency needs, and portfolio objectives.
- Develop and propose multiple occupancy scenarios— with supporting data, cost implications, and risk/benefit analysis — toinform Client decision-making on reconfigurations, consolidations, or spaceinvestments.
- Provide strategic occupancy planning input forEMEA cities (Paris, Berlin, Milan, Barcelona, London, and others), supportingmid-to-long-range real estate planning in partnership with Client GPS and theAlliance Director.
- Contribute to 2–10 year planning roadmaps,migration sequencing, and high-level budget forecasting that inform Client’sportfolio investment and divestment decisions across the EMEA region.
- Ensure all planning recommendations integratesustainability goals and are aligned to GPS Global Standards and Client’senterprise objectives.
5. Client Engagement &Stakeholder Management
- Provide regular, structured updates to theClient on space and occupancy performance, upcoming changes, risks, andplanning options — ensuring Client stakeholders are consistently well-informedand able to make timely decisions.
- Attend client meetings and steering committeesessions; draft meeting minutes, track actions, and obtain approvals to proceedwhere required.
- Act as the primary IFM interface for all spaceand occupancy matters, maintaining trusted working relationships with ClientGPS, GPSi, IFM operations, and Project Management teams.
- Provide planning and floorplan support to IFMProject Management for small works and building reconfigurations that affectspace allocations.
6. Team Leadership
- Lead and develop a team of one, providing cleardirection, day-to-day support, and structured performance management to ensureconsistent, high-quality delivery across the EMEA portfolio.
- Model behaviours consistent with CBRE RISEvalues; contribute to a collaborative, solutions-focused team culture withinthe broader IFM account.
What You’llNeed
- Bachelor’s Degree preferred with 3–5 years ofrelevant experience in space planning, occupancy planning, or facilitiesmanagement. A combination of experience and education will be considered. LEED,Corporate Real Estate, or Facilities Management certification is advantageous.
- Demonstrated, hands-on experience in occupancydata management, floorplan maintenance, dashboard reporting, and MACcoordination — with a track record of delivering accurate, timely outputs in aclient-facing environment.
- Proficiency with space management platforms(e.g. Archibus, OSIS, PeoplePower) and CAD/AutoCAD; strong command of MicrosoftOffice, particularly Excel and PowerPoint.
- Strong analytical capability — able to interpretutilisation data, workforce trends, and financial information and translatethese into clear, actionable recommendations for senior client stakeholders.
- Excellent communication and stakeholdermanagement skills; confident presenting to senior Client teams andcross-functional working groups, including regular written and verbal clientreporting.
- Organised, detail-oriented, anddelivery-focused, with the ability to balance competing priorities and maintainhigh data quality standards in a dynamic, multi-site environment.
- Experience managing or developing a small team,with a collaborative and inclusive leadership style.
- Fluency in English required; Dutch or anotherEuropean language is an advantage given the EMEA-wide remit.
What you’ll get
- Competitive Salary, including vacation pay.
- Additional, attractive bonus scheme.
- Laptop and phone.
- Fixed pension scheme and optional collectivehealth and home insurance.
- 8.33% vacation pay, 25 fixed vacation days, upto 10 vacation days to purchase, and a bonus for 1 year without sick leave!
- 12 ADV days per year
- Development opportunities through the GWSAcademy or external trainers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School Diploma or GED (General Education Degree) required. Bachelor's degree (BA/BS) from four-year college or university preferred. Minimum of four years of related experience and/or training.
AutoCAD drawing experience is required.
CAFM software experience is preferred.
CERTIFICATES and/or LICENSES
Professional Registration in Architecture or Interior Design and/or Certification in Corporate Real Estate and Facilities Management preferred.
LEED certification or Facility Manager Certification preferred.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate experience in Microsoft Office Suite applications including: Word, PowerPoint, Excel, Outlook, etc.
Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues.
Ability to collaborate, problem solve and multi-task. Ability to adapt to change when necessary. Familiar with system furniture design and modular furniture while demonstrating knowledge and adherence to building regulations and health & safety guidelines.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
