4 beste vacatures voor de functie van customer service manager in leerdam, ut (nieuwe medewerkers gezocht)

Customer Service Sales Support Specialist
Kalsec —Waalwijk
- Salesforce
- ERP systemen
- Microsoft Office
Snel solliciteren
Customer Support Representative
ClubCollect —Utrecht
- Fulltime
- Hybride werken
- Salesforce
- Engels
- Communicatieve vaardigheden
Teamleider Customer Service (fulltime)
Netpoint Facilities —Waalwijk
- Fulltime
- Microsoft Office
- Leidinggevende ervaring
- Communicatieve vaardigheden
- Reiskostenvergoeding
2 dagen
Graduate AI & Digital Success Specialist
Trengo —Utrecht
- Fulltime
- Hybride werken
- Engels
- Reiskostenvergoeding
- Telefoonplan
9 dagen

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€ 2.744 - € 3.636 per maand

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Customer Service Sales Support Specialist

Kalsec -
Waalwijk

Snel solliciteren

Vacaturegegevens

Kwalificaties

Frans
Salesforce
Supplychain
ERP systemen
Microsoft Office
Continue verbetering
Managementervaring
Communicatieve vaardigheden
Duits

Volledige vacaturetekst

Job Summary:Collaborate with Kalsec Sales, Operations, and Supply Chain to ensure superior customer service and aim for first contact resolution. The Customer Experience team builds loyalty by treating every interaction as a chance to meet and exceed expectations. Customer Experience Specialists proactively address customer needs through research and problem solving, maintain a positive team attitude, and commit to continuous learning.

Essential Job Responsibilities:

Manage end-to-end customer interactions, including:
- Order management
- Sample coordination
- Documentation requests
- Returns, credits, and complaints
- Invoice-related queries
Act as a key point of contact for customers, ensuring timely and professional communication at all stages of the order lifecycle.
Collaborate cross-functionally with Sales Support, Regulatory Affairs, Logistics, Planning, and Finance to ensure smooth execution of customer orders and compliance with all regulatory and trade requirements.
Support export activities by ensuring accurate and complete preparation of export documentation (e.g., commercial invoices, packing lists, certificates, and compliance-related documents).
Develop strong understanding of regional requirements, particularly for Middle Eastern customers, including documentation standards, customs expectations, and cultural communication nuances.
Proactively identify and resolve issues, escalating where necessary to ensure minimal impact on the customer experience.
Maintain a continuous improvement mindset, contributing to process enhancements and knowledge sharing within the team.

Education/Experience:

Required:

3–5 years of experience in Customer Service, Customer Experience, or similar role
Experience managing international customers, with specific exposure to Middle Eastern markets preferred
Strong knowledge of export processes and documentation requirements
Experience working with ERP and CRM systems
Excellent communication and interpersonal skills, with the ability to build strong customer relationships
Ability to work effectively in a fast-paced, dynamic, and cross-cultural environment
Strong problem-solving skills with a detail-oriented and solution-focused approach
Confident and professional phone and email communication skills
Demonstrated ability to handle complex situations with tact and professionalism
Proficiency in Microsoft Office tools

Desired:

Minimum 2 A levels – preferably in business or related discipline.
Minimum of 2 years leadership/supervisory experience
Ability to speak another European language – preferable French or German.
Salesforce experience

Physical Requirements:

Sitting for long periods of time at a computer
Infrequent light lifting up to 20kg
Ascending and Descending Stairs
Walking between site buildings
Possible exposure to dust and spice particles

Travel:

As needed

Snel solliciteren

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customer service manager vacatures in leerdam, ut

Customer Service Sales Support Specialist

Customer Support Representative

Teamleider Customer Service (fulltime)

Graduate AI & Digital Success Specialist

Discover related jobs

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in leerdam, ut

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