Manage end-to-end customer interactions, including:
- Order management
- Sample coordination
- Documentation requests
- Returns, credits, and complaints
- Invoice-related queries
Act as a key point of contact for customers, ensuring timely and professional communication at all stages of the order lifecycle.
Collaborate cross-functionally with Sales Support, Regulatory Affairs, Logistics, Planning, and Finance to ensure smooth execution of customer orders and compliance with all regulatory and trade requirements.
Support export activities by ensuring accurate and complete preparation of export documentation (e.g., commercial invoices, packing lists, certificates, and compliance-related documents).
Develop strong understanding of regional requirements, particularly for Middle Eastern customers, including documentation standards, customs expectations, and cultural communication nuances.
Proactively identify and resolve issues, escalating where necessary to ensure minimal impact on the customer experience.
Maintain a continuous improvement mindset, contributing to process enhancements and knowledge sharing within the team.
