About the Role
We are seeking a Senior Strategy & Operations Manager, Consumer Pricing (EMEA Delivery) to join our EMEA Consumer Operations team. This role will own the operational execution and scaling of Consumer Pricing as a core demand-shaping and profitability lever across EMEA, spanning structural pricing (consumer-facing fees) and close partnership on membership pricing and membership demand shaping.
Consumer Pricing is a meaningful driver of EMEA performance and flows directly to the bottom line. You will help ensure EMEA delivers
high-quality, scalable execution across multiple markets and workstreams. You will also play a key role in
end-to-end pricing setup for launch markets, translating P&L requirements into an initial pricing approach and ensuring readiness at launch.
This role requires a combination of
operational rigor,
analytical depth, and
cross-functional leadership, partnering closely with Product and Tech teams as well as Legal, Tax, Policy, Finance, and Local Ops.
What You'll Do
- Own EMEA Structural Pricing execution (Consumer - facing fees): Drive fee changes end-to-end, including planning, QA, implementation, monitoring, and post-launch evaluation, ensuring accurate, timely, and compliant execution across EMEA markets
- Lead pricing setup for new launch / expansion markets: Take end-to-end ownership of launch market pricing configuration and rollout readiness - translating P&L requirements into a practical pricing strategy, coordinating with Local Ops and cross-functional partners to ensure a smooth go-live
- Be the EMEA operator and advocate for global pricing initiatives: Represent EMEA needs in global experimentation and rollout forums, ensuring global products and experiments are feasible for EMEA market realities, and that learnings are captured and scaled
- Build and continuously improve playbooks and processes: Create and refine scalable governance for pricing changes (documentation, controls, approvals, comms, monitoring) to reduce operational risk and increase speed and consistency
- Use data to diagnose performance and drive iteration: Monitor key pricing and business metrics, identify opportunities and risks, and translate insights into concrete operational improvements and roadmap feedback
- Drive cross-functional alignment to deliver outcomes: Partner with Pricing Tech, Membership Tech, GMT, StratFin, Legal, Tax, Policy, and EMEA Local Ops to move from strategy build launch iteration, with clear ownership and timelines
What You'll Need
- 5+ years of experience in Strategy & Operations, Program Management, Marketplace Ops, Pricing/Growth Ops, or Consulting (ideally in a marketplace or consumer tech)
- Strong analytical problem-solving skills with high comfort in spreadsheets; able to translate insights into clear operational actions
- Proven cross-functional execution and stakeholder management across teams like Product, Engineering, Finance, Legal/Tax/Policy, and local operations in a multi-market context
Preferred Qualifications
- Hands-on experience with pricing operations, monetization, experimentation rollouts (A/B tests), or demand shaping in a consumer marketplace
- SQL and/or BI tooling proficiency (e.g., building analyses, monitoring dashboards, deep-diving performance drivers)
- Experience building scalable operating mechanisms: playbooks, governance, controls, QA processes, approvals, and launch readiness frameworks
- Background operating in regulated and/or multi-country environments (e.g., coordinating with Legal/Tax/Policy, market-specific constraints, launch requirements)
