15 beste vacatures voor de functie van remote support engineer in werkendam, nb (nieuwe medewerkers gezocht)

Remote Support Engineer
CERTUS Port Automation —Sliedrecht
- Fulltime
- Thuiswerk
- Troubleshooting
- Engels
Offshore Service Technician
IQIP B.V. —Sliedrecht
- € 3.500 - € 5.000 per maand
- Fulltime
- Hybride werken
- Engels
- Winstdeling
- Reiskostenvergoeding
Snel solliciteren
Junior Support Engineer (BBL)
FourTOP —Hendrik-Ido-Ambacht
- E-mail
- Azure
- Microsoft Office
(Junior) Field Service Engineer
AEP International —Alblasserdam
- € 2.750 - € 3.600 per maand
- Informatica
- Informatica
- Kantoor
9 dagen
IT Support Engineer medior
Retailexperts B.V. —Oosterhout
- € 3.250 - € 4.550 per maand
- E-mail
- Hybride werken
- Troubleshooting
- Mechanische ervaring
- Kantoor
- Reiskostenvergoeding
- Telefoonplan
Snel solliciteren
8 dagen
Sales Engineer - EPC Contracts
Rolls-Royce Power Systems AG —Dordrecht
- € 4.400 - € 5.600 per maand
- Fulltime
- ERP systemen
- Engels
- Bachelor
- Winstdeling
Sales Engineer - EPC Contracts
Rolls-Royce —Dordrecht
- € 4.400 - € 5.600 per maand
- Fulltime
- ERP systemen
- Engels
- Bachelor
- Winstdeling
Quick Support Engineer
Tredos.nl —Waalwijk
- SharePoint
- ICT
2 dagen
Sr. Electrical Engineer
Royal IHC —Kinderdijk
- € 4.500 per maand
- Fulltime
- Zwaar materieel
- Engineering
- Engels
- Winstdeling
- Reiskostenvergoeding
Offshore Service Technician
IQIP —Sliedrecht
- Fulltime
- Engels
- Winstdeling
- Reiskostenvergoeding
System Architect/Lead Engineer Autonomous Maritime Systems
Royal IHC —Kinderdijk
- € 5.440 - € 6.642 per maand
- Fulltime
- Communicatieve vaardigheden
- Winstdeling
- Reiskostenvergoeding
9 dagen
Mechanical Engineer (Urban Mining)
Royal IHC —Kinderdijk
- € 4.000 per maand
- Fulltime
- CAD
- Engineering
- Engels
- Winstdeling
- Reiskostenvergoeding
Field Service Engineer IT
AEP International B.V. —Alblasserdam
- € 2.750 - € 3.600 per maand
- Fulltime
- Informatica
- Informatica
- Kantoor
- Dienstreizen vergoeding
- Kosteloos parkeren
Snel solliciteren
1 dag
Senior Account Manager
Omya International AG —Moerdijk
- Thuiswerk
- Verkoopervaring
- Engineering
- Engels
Internship Supplier Quality Assurance in the Supply Chain
Quooker —Ridderkerk
- € 600 per maand
- Bachelor
- Stage
Snel solliciteren

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Offshore Service Technician
IQIP B.V. —Sliedrecht
Work closely with engineers, project teams, and clients to ensure safe and efficient execution. You will be responsible for commissioning, operating, and…
€ 3.500 - € 5.000 per maand
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Offshore Service Technician
IQIP —Sliedrecht
Work closely with engineers, project teams, and clients to ensure safe and efficient execution. You will be responsible for commissioning, operating, and…

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Remote Support Engineer

CERTUS Port Automation
Sliedrecht

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Jira
Troubleshooting
Engels
MBO
VOL-VCA

Volledige vacaturetekst

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Vacancy: Remote Support Engineer

Do you excel in remote troubleshooting and enjoy working in a dynamic, supportive environment? Do you have a passion for logistics and technology? Read on!

Your Daily Experience as a Remote Support Engineer

As a Remote Support Engineer, you’ll step into a role that offers diversity and excitement. Your work involves:

Remote troubleshooting and performing necessary remote preventive work.
Taking first-line support requests through the CERTUS service management system (JIRA), solving malfunctions, and answering customer requests.
Performing periodic system remote checks and managing remote preventive work.
Collaborating with the Remote Support Team, Field Support Engineers, and contractors to find optimal solutions.
Escalating more complex and repetitive failures to the second line when necessary.

Primary duties / Responsibilities

Is responsible for solving malfunctions reported in the JIRA system.
Is responsible for performing periodic system remote checks.
Prioritizes to carry out the work within agreements made.
Support the Field Support Engineers with more complex failures.
Consults with the “Remote Support Team” and the “Field Support Team” and possibly international and national contractors to arrive at the most optimal solutions.
Signals the state of maintenance of various installations and advises whether preventive replacement should take place.
Takes care of standard reports such as timesheets, KPI reporting, System checks schedules, and Customer performance reporting
Identify and exploit opportunities to improve current activities, processes and working methods.
Can solve the most common failures in 70% of all cases.
Is responsible for well-documented escalation to the 2nd line if necessary.
Participates in a 3-shift system and the associated stand-by duties, i.e., (morning, day, evening, and stand-by night & weekend).
Presence in our office in Sliedrecht (Netherlands) is required

Other

Is responsible for keeping the various installations up to date.
Coordinates remote with field service activities if necessary.
Is alert and escalates product quality issues if necessary.
Monitors repetitive failures and escalates them if necessary.
Provides accurate and regular status updates to the customer via the JIRA system.
Provide regular reporting on KPIs and system checks to customers.
Often works based on limited technical information.
Observes generally applicable and company-specific regulations, guidelines, and procedures regarding safety, quality, working conditions and environmental care and instructs and checks in these.
Is responsible for the “Tools Installation & Execution.”
Performs the necessary administrative work.

The above description is only a description of the activities and not an exhaustive list. The person filling this position is therefore obliged to carry out all occurring and reasonably assigned work.

What we offer

At CERTUS Automation, our values are the heartbeat of our company. We believe that fostering a good work environment is crucial to achieving excellence in everything we do. When you join our team, you become part of a community that genuinely lives by the following values:

Care: We prioritize a healthy work/life balance and care deeply for our colleagues, customers, and partners.
Level Up: We encourage curiosity and learning to help you develop your talents. Your growth is our priority.
International: With a global reach, we work with customers around the world and embrace diverse cultures within our workforce.
Keep It Fun: We connect through enjoyable events like obstacle runs, ping-pong breaks, and afternoon drinks.

Working for CERTUS means enjoying a workplace where your well-being, growth, and enjoyment are integral to our shared success.

What you bring to the team

Work and think level: MBO education.
Preferably, electrical/mechanical training.
Equivalent knowledge to MTS(E).
VCA-vol certification.
Knowledge of embedded and industrial software.
Proficiency in MS operating systems and office applications.
Sound Network SW & HW knowledge.
Familiarity with Cloud SW & infrastructure.
At least 2 years of relevant work experience.
Knowledge and experience in remote analysis and troubleshooting.

Your Profile

Good knowledge of the English language in both written and spoken form.
Excellent communicator who uses empathy, diplomacy, and strategic insight to achieve results.
Thrives on challenges, organizing, coordinating, and providing the right customer solutions. Instead of observing, you take initiative and ownership.
A technical background is a must. You have a genuine interest in logistics and technology, including industrial cameras, vision technology, access control, biometrics, and positioning.
Dedicated, energetic, and passionate about your work. Your enthusiasm is contagious and inspires others.
Customer- and result-oriented, optimistic, persistent, and enterprising.

Description per characteristic

Complexity

This function is aimed at the correct maintenance of installations and the correct handling of malfunctions. You are confronted with many (technical) sub-areas. Provides advice and instructions. Performs logging tasks. A high degree of accuracy is required. Time constraint occurs in connection with “Service Level Agreements” made.

Independence

Makes own time schedule based on the assigned work. Works within the applicable ISO, VCA and Working Conditions Guidelines. The level of problem varies and can require several years of experience in certain activities.

Risk of failure

Errors in judgment and other technical errors can lead to a considerable loss of time, loss of material and possibly also (permanent) defects in systems. Failure to resolve reported incidents in a timely manner can result in (economic) damage to the client. This also leads to significant financial consequences. Preventing (major) damage is usually based entirely on self-control. Especially the contacts with customers and suppliers must be very correct. Discretion may be required regarding, for example, warranty conditions, complaint patterns and applicable safety requirements.

Physical aspects

Mainly works indoors, in some cases work on location may be required in consultation with the “CSO”. Also works outside normal working hours (morning/evening/weekend).

Competencies

Competencies are determined and evaluated via a company-wide “skills matrix.”

A Certificate of Good Conduct (VOG) is required for this position.

Core values

Honest, fair, responsible, reliable, communicative and safety.

Join CERTUS Automation and play an integral role in shaping the future of automation.

Ready to take the next step in your career? We look forward to meeting you!

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remote support engineer vacatures in werkendam, nb

Remote Support Engineer

Offshore Service Technician

Junior Support Engineer (BBL)

(Junior) Field Service Engineer

IT Support Engineer medior

Sales Engineer - EPC Contracts

Sales Engineer - EPC Contracts

Quick Support Engineer

Sr. Electrical Engineer

Offshore Service Technician

System Architect/Lead Engineer Autonomous Maritime Systems

Mechanical Engineer (Urban Mining)

Field Service Engineer IT

Senior Account Manager

Internship Supplier Quality Assurance in the Supply Chain