20 beste vacatures voor de functie van it support in culemborg (nieuwe medewerkers gezocht)

IT Service Technician
Inspired Thinking Group (ITG) —Utrecht
- Fulltime
- Hybride werken
- Troubleshooting
- Windows
- Analytisch vermogen
- Reiskostenvergoeding
Snel solliciteren
Junior Ethical Hacker
Securance —Utrecht
- € 2.750 - € 3.500 per maand
- Fulltime
- Engels
- Kantoor
- ICT
- Flexibele werkuren
Part-Time Associate Digital Workplace Support Technician
DTN —Utrecht
- € 30.750 - € 41.000 per jaar
- Parttime
- Hybride werken
- Management
- Voorraadbeheer
- Troubleshooting
- Mentale gezondheidszorgprogramma's
IT Support Coordinator
Backroads —Utrecht
- Fulltime
- Azure
- Informatica
- Salesforce
Medior/senior IT Lab Support consultant
Akkodis —Utrecht
- € 3.700 - € 4.000 per maand
- Parttime
- Informatica
- Engineering
- Engels
- Kosteloos parkeren
- Productkorting werknemers
Snel solliciteren
Technical Support Specialist
Salto Identity Solutions —Nieuwegein
- € 3.500 - € 4.500 per maand
- Parttime
- Spaans
- Engels
- Communicatieve vaardigheden
- Reiskostenvergoeding
Medewerker IT Support / Tech Support Specialist (f/m/n)
InPost —Vianen
- Fulltime
- Engels
- Windows
- ICT
Snel solliciteren
IT Support Specialist
Mercell —Utrecht
- Fulltime
- Hybride werken
- Azure
- Engels
6 dagen
Support Engineer
Vintia —Nieuwegein
- Microsoft Outlook
- Windows
- Analytisch vermogen
- Flexibele werkuren
Academic Part-timer – Dutch speaking
Securance —Utrecht
- € 15,20 per uur
- Parttime
- Microsoft Excel
- Engels
- Projectmanagement
IT Support Specialist
Sequoia Support —Utrecht Oost
- € 2.795 - € 3.505 per maand
- Parttime
- Azure
- Engels
- Windows
- Dienstreizen vergoeding
- Reiskostenvergoeding
Snel solliciteren
13 dagen
Regional IT Support Specialist
ALDI —Culemborg
- Engels
- ICT
- Personeelskorting
Junior Data Scientist
Royal HaskoningDHV —Amersfoort
- € 3.146 - € 4.493 per maand
- Online sollicitatie
- Azure
- Engels
- Onderzoek
- Winstdeling
- Reiskostenvergoeding
Academic Part-timer – German speaking
Securance —Utrecht
- € 2.500 - € 3.450 per maand
- Parttime
- Microsoft Excel
- Engels
- Projectmanagement
Software Engineer, Data Infrastructure & Acquisition - Utrecht, Netherlands
Speechify —Utrecht
- € 30.000 - € 120.000 per jaar
- Thuiswerk
- Doctor
- Informatica
- Master
7 dagen
IT Support Specialist
Proxsys —Gorinchem
- € 3.000 - € 3.400 per maand
- Fulltime
- Hybride werken
- Azure
- Microsoft Office
- Begeleiding
Snel solliciteren
Traineeship Risk Consultant – IT audit
Securance —Utrecht
- € 2.500 - € 3.450 per maand
- Fulltime
- Microsoft Excel
- Engels
- Analytisch vermogen
IT Support Team Lead
Channable —Utrecht
- € 5.000 - € 6.000 per maand
- Fulltime
- Hybride werken
- DevOps
- Engels
- Windows
- Flexibele werkuren
Snel solliciteren
Medewerker IT servicedesk
colbe —Utrecht
- € 3.382 - € 4.863 per maand
- Parttime
- Hybride werken
- Azure
- ICT
- Reiskostenvergoeding
- Flexibele werkuren
Snel solliciteren
2 dagen
IT Support Engineer
Koning ICT —Houten
- € 2.500 - € 3.750 per maand
- Parttime
- Azure
- Engels
- Kantoor
- Reiskostenvergoeding
- Werk vanuit huis
Snel solliciteren

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IT Service Technician

Inspired Thinking Group (ITG) -
Utrecht

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Vacaturegegevens

Fulltime

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Bedrijfslaptop

Kwalificaties

TCP
Troubleshooting
Windows
Analytisch vermogen
Teammanagement
DNS
Beheer van mobiele apparaten
ICT
TCP/IP
Communicatieve vaardigheden
Intune
VPN

Volledige vacaturetekst

Role Summary

The IT Service Technician provides high-quality 1st and 2nd line technical support to end users across the organisation. This hands-on technical role requires expertise in both Mac and Windows environments, strong troubleshooting skills, and excellent customer service abilities. This role is ideal for technically proficient individuals who enjoy problem-solving, helping users, and working in a fast-paced service environment.

Key Responsibilities

User Support & Troubleshooting

Provide 1st and 2nd line technical support via phone, email, and in-person
Troubleshoot and resolve hardware, software, and application issues
Support both Mac and Windows devices with equal proficiency
Resolve M365 and email issues (user-level)
Troubleshoot network connectivity and VPN issues
Assist users with software installations and configurations
Provide mobile device support and MDM troubleshooting

Ticket Management

Log all support activities in HaloITSM with clear documentation
Update tickets regularly with progress and actions taken
Follow ticket assignment and prioritisation from Team Lead
Meet SLA targets for response and resolution times
Escalate technical issues appropriately to 3rd Line or Infrastructure
Confirm resolution with users before closing tickets
Contribute to knowledge base with solutions to common issues

User Account & Access Management

Perform user onboarding (account creation, equipment setup)
Process user offboarding (account disablement, equipment collection)
Reset passwords and unlock accounts
Provision user-level access to SaaS applications
Manage low-level access controls for applications
Assign M365 and application licences

Equipment Management

Deploy and configure new user equipment (Mac, Windows, mobile)
Perform equipment repairs and basic hardware troubleshooting
Maintain accurate asset records in Asset Management/CMDM
Manage equipment collection for leavers
Coordinate equipment disposal with Team Lead
Set up printers, peripherals, and accessories

Customer Service & Communication

Deliver professional and courteous service to all users
Communicate technical information clearly to non-technical users
Manage user expectations regarding timelines and solutions
Follow up proactively on outstanding issues
Escalate user dissatisfaction to Team Lead promptly

Continuous Learning

Develop technical skills across Mac, Windows, and cloud platforms
Stay current with new technologies and IT services
Participate in training and knowledge-sharing sessions
Learn from escalations and Team Lead guidance
Contribute to team improvement initiatives

Requirements

Required Skills & Experience

Technical Requirements:

Proficiency in Mac and Windows operating systems (equal capability required)
Understanding of M365 suite, Exchange, and Entra ID
Familiarity with MDM platforms (Kandji/Iru, Intune, NinjaOne)
Basic networking knowledge (TCP/IP, DNS, VPN)
Hardware troubleshooting skills (laptops, desktops, peripherals)

Soft Skills:

Excellent customer service and communication skills
Patience and empathy when dealing with frustrated users
Strong problem-solving and analytical thinking
Ability to work under pressure and manage multiple priorities
Team player with positive attitude
Willingness to learn and adapt to new technologies

Key Performance Objectives

Meet SLA response and resolution targets
Achieve high first contact resolution rate
Maintain positive customer satisfaction scores
Complete assigned tickets within deadlines
Accurate and complete ticket documentation
Continuous technical skill development

Benefits

Employee stock ownership.

27 days of annual leave (Well-being Day and Volunteer Day included).

Hybrid working model (2-3 days from the office).

Travel allowance.

A bicycle lease plan with Hellorider after 1 year of employment.

Excellent tools: High-end Laptop, Monitor, and everything in between!

We support your continuous improvement with training, courses, conferences, and books.

Mental health and wellbeing support: Access to OpenUp.

Office lunches and endless snacks at the Amsterdam Office.

The best Friday afternoon drinks.

A Pension contribution for employees who are based in the Netherlands.

Pet-friendly office, so feel free to bring your furry friend!

We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

#LI-NW1

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it support vacatures in culemborg

IT Service Technician

Junior Ethical Hacker

Part-Time Associate Digital Workplace Support Technician

IT Support Coordinator

Medior/senior IT Lab Support consultant

Technical Support Specialist

Medewerker IT Support / Tech Support Specialist (f/m/n)

IT Support Specialist

Support Engineer

Academic Part-timer – Dutch speaking

IT Support Specialist

Regional IT Support Specialist

Junior Data Scientist

Academic Part-timer – German speaking

Software Engineer, Data Infrastructure & Acquisition - Utrecht, Netherlands

IT Support Specialist

Traineeship Risk Consultant – IT audit

IT Support Team Lead

Medewerker IT servicedesk

IT Support Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van it support in culemborg

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