20 beste vacatures voor de functie van customer operations expert in amsterdam, nh (nieuwe medewerkers gezocht)

Customer Operations Lead
Workwize —Amsterdam
- Hybride werken
- Engels
- ICT
- AI
Snel solliciteren
NatWest Markets - Amsterdam Sustainable Finance Advisory Internship Programme
National Westminster Bank PLC —Amsterdam
- € 74.160 - € 111.240 per jaar
- Fulltime
- ICT
- Stage
- School
Manager, Business Process Expert Team (Customer Experience)
Stryker —Amsterdam Centrum
- € 75.400 - € 140.100 per jaar
- Oracle
- ERP systemen
- Engels
Product Area Lead – Wholesale Banking Advanced Analytics – Onboarding & KYC
ING —Amsterdam
- € 9.136 - € 14.457 per maand
- Hybride werken
- Master
- Analytisch vermogen
- Productmanagement
Global Customer Account Manager I
AIT Worldwide Logistics, Inc. —Amsterdam
- Online sollicitatie
- Thuiswerk
- Verkoopervaring
- Analytisch vermogen
- Bachelor
- Productkorting werknemers
VP Customer Operations
Insify —Amsterdam
- Fulltime
- AI
Business Analyst | Core Accounting Capability - Transformation | COOF | Financial Accounting Tribe
ING —Amsterdam
- € 5.677 - € 9.137 per maand
- Hybride werken
- Engels
- Master
- Analytisch vermogen
Customer Experience Lead
Cover Genius —Amsterdam
- Fulltime
- Engineering
- SQL
- Analytisch vermogen
- Werk vanuit huis
Air Freight Customer Operations Manager
DHL —Amsterdam
- Management
- Microsoft Office
- Analytisch vermogen
15 uur
Supply Chain Risk Officer
ABN AMRO —Amstelveen
- € 6.066 - € 8.666 per maand
- DevOps
- Engels
- Bachelor
- Budget voor professionele ontwikkeling
CTS Product Expert
ING —Amsterdam
- € 6.728 - € 10.753 per maand
- Hybride werken
- Engels
- Master
- Analytisch vermogen
10 dagen
Operations Associate - Inventory Control
Wesco —Amsterdam
- Dringend op zoek naar kandidaten
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Bovenwettelijk betaald verlof
Customer Operations Expert
TrueFullstaq —Amsterdam-Zuidoost
- Online sollicitatie
- Hybride werken
- Azure
- Kantoor
- Bachelor
- Budget voor professionele ontwikkeling
Snel solliciteren
Travel Retail Benelux Field Supervisor
PUIG —Amsterdam
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Lead Customer Support
Quatt —Amsterdam
- € 4.080 - € 6.120 per maand
- Hybride werken
- Engels
- Kantoor
- Leidinggevende ervaring
- Reiskostenvergoeding
- Personeelskorting
Snel solliciteren
14 dagen
SAP IS-U Lead – Client Contact Center
Accenture —Amsterdam
- Fulltime
- DevOps
- Engels
- Agile
- Zorgverzekering
- Flexibele werkuren
Digital Solutions Specialist Benelux - Location Flexible within the region
Intuitive Surgical —Amsterdam
- Engineering
- Engels
- Analytisch vermogen
Off-Cycle Student - Business Analyst
Picnic —Amsterdam
- Parttime
- Engels
- Master
- SQL
- Flexibele werkuren
Manager, Customer Success
Assent —Amsterdam
- € 100.000 - € 115.000 per jaar
- Fulltime
- Hybride werken
- Projectmanagement
- Begeleiding
- Managementervaring
Insurance Finance Expert
ING —Amsterdam
- € 5.677 - € 9.137 per maand
- Hybride werken
- Engels
- Financiën
- Master

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer operations expert in amsterdam, nh

Door in te loggen op je account, ga je akkoord met de Algemene voorwaarden van SimplyHired en stem je in met ons Cookie- en Privacybeleid.

Zoek vacatures in meer locaties

customer operations expert jobs near amsterdam, nh

Vacatures voor Account Manager in Amsterdam

Vacatures voor Business Analyst in Amsterdam

Vacatures voor Customer Service Team Lead in Amsterdam

Vacatures voor Teamleider in Amsterdam

Vacatures voor Customer Experience Leader in Amsterdam

Vacatures voor Customer Success Manager in Amsterdam

Vacatures voor Risk Manager in Amsterdam

Vacatures voor Hr Manager in Utrecht (provincie)

Vacatures voor Sales Manager in Rotterdam

Vacatures voor Account Manager in Achterhoek

Vacatures voor Account Manager in Leiden

Vacatures voor Account Manager in Amsterdam Zuid

Vacatures voor Account Manager in Ijsselstein

Vacatures voor Product Owner in Amsterdam

Vacatures voor Product Owner in Leiden

Vacatures voor Industrieel Product Ontwerpen in Utrecht (provincie)

Vacatures voor Product Owner in Den Bosch

Vacatures voor Product Owner in Noord Holland

Vacatures voor Product Owner in Oss

Vacatures voor Business Analyst in Rotterdam

Customer Operations Lead

Workwize
Amsterdam

Snel solliciteren

Vacaturegegevens

Secundaire arbeidsvoorwaarden

Pensioen
Bedrijfslaptop

Kwalificaties

Power BI
Slack
Logistiek
Engels
Kwaliteitsborging
ICT
Klantenondersteuning
AI
Tijdmanagement

Volledige vacaturetekst

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

Workwize has been recognized by LinkedIn as one of the Top 10 Startups in the Netherlands for 2025! Additionally, Deloitte listed Workwize #6 in the top 50 fastest growing Dutch tech companies!

As Customer Operations Lead, you will manage and develop our EU-based Customer Operations team while contributing to a global support operation that spans both EU and US hours. Your focus will be on ensuring the EU team meets SLA targets, maintains excellent ticket quality, and continuously improves workflows and processes that support round-the-clock coverage. You will take ownership of agent performance, structured ticket analysis, day-to-day operations, training, and quality assurance. Your goal is to create a high-performing, motivated team while aligning with broader company and support objectives.

Your Responsibilities Include

Day-to-Day Actions & Monitoring

Oversee all EU communication channels in Pylon to ensure SLA compliance
Own and maintain Pylon reporting dashboards for the EU region, ensuring structure, consistency, and accuracy across fields, tags, and workflows
Analyse EU ticket data to identify volume trends, recurring issues, root causes, and agent performance patterns
Share regular insights with the CS Manager and cross-functional stakeholders to influence Operations, Product, and Process improvements
Collaborate with the US Team Lead to maintain seamless global coverage and handovers between time zones
Report bugs or system issues in Slack with clear steps, context, and customer impact
Monitor squad tools used by EU agents to ensure end-of-day zero-action goals
Review open tickets daily, ensuring timely resolution and proper adherence to workflows

Team Management (EU Region)

Lead daily EU team standups to align on priorities, SLAs, and blockers
Own EU scheduling, capacity planning, holiday tracking, and public holiday coverage
Distribute workload fairly across the EU team and adjust based on availability, skill sets, and ticket volumes
Conduct weekly or bi-weekly 1:1s with EU agents using 15Five, offering praise, coaching, and constructive feedback
Monitor EU KPIs and SLA performance and share updates with the CO Manager
Ensure a smooth daily handover between EU and US teams to maintain consistent customer experience
Assist with agent growth, learning and improvement of skills to continue career path within Workwize

Team Quality, Insights & Improvements

Ensure agent correct usage of escalation pathways and resolve complex escalated EU tickets directly or collaborate with relevant stakeholders
Identify agent training needs through QA results, ticket audits, and trend analysis
Partner with Knowledge Management to create or update internal KB articles and Pylon AI workflows
Recommend operational improvements, workflow updates, or system changes based on Pylon data insights
Provide structured feedback to Operations and Product teams on recurring Support issues, themes, and gaps

Who You Are

Empathetic leader with a passion for coaching, development, and creating an inclusive team environment
Confident in interpreting support data, identifying patterns, and proposing improvements
Skilled in ticket operations, structured QA, and Support tooling management
Highly organised, proactive, and comfortable taking ownership of complex workflows
Strong, structured and concise communicator across written and verbal
Curious and open to using AI and automation tools to enhance team performance and support operations

What You Bring

5+ years in customer support or service operations
3+ years of manager, team lead, senior agent, or mentorship experience
Hands-on experience with Pylon or a similar support platform (reporting, dashboards, workflows)
Ability to structure, analyse, and interpret support data to influence team and operational improvements
Strong time management and organisational skills
Experience working in fast-paced, remote-first environments
Advanced English (written and spoken)
Comfort using AI tools (Pylon AI, macros, Co-Pilot, etc.) to automate or optimise workflows

Bonus Skills

Pylon admin experience
Understanding of IT lifecycle, logistics flows, or hardware asset management
Experience using tools such as Airtable, Retool, HiBob, or 15Five
Background in a scaling start-up or SaaS environment
Exposure to analytics tools (Looker, Power BI, Mode, etc.)
Experience designing AI prompts, automations, or workflows

Our Team: Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including entrepreneurs, operational specialists, developers, and sales experts, constantly seeks original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encouraging creativity. We believe in having a great time along the way, fostering a positive and enjoyable work environment. Come unleash your potential with us!

Workwize offers:

Flexible hybrid work environment.
Top-notch tools and equipment provided.
Vibrant, entrepreneurial culture with opportunities for growth.
Off-sites and multi-yearly team bonding events.
Team lunches and surprise events to keep things fun.
Pension scheme
Classpass corporate membership

Snel solliciteren

Verfijn je zoekopdracht

customer operations expert vacatures in amsterdam, nh

Customer Operations Lead

NatWest Markets - Amsterdam Sustainable Finance Advisory Internship Programme

Manager, Business Process Expert Team (Customer Experience)

Product Area Lead – Wholesale Banking Advanced Analytics – Onboarding & KYC

Global Customer Account Manager I

VP Customer Operations

Business Analyst | Core Accounting Capability - Transformation | COOF | Financial Accounting Tribe

Customer Experience Lead

Air Freight Customer Operations Manager

Supply Chain Risk Officer

CTS Product Expert

Operations Associate - Inventory Control

Customer Operations Expert

Travel Retail Benelux Field Supervisor

Team Lead Customer Support

SAP IS-U Lead – Client Contact Center

Digital Solutions Specialist Benelux - Location Flexible within the region

Off-Cycle Student - Business Analyst

Manager, Customer Success

Insurance Finance Expert

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer operations expert in amsterdam, nh

Related Searches

Zoek vacatures in meer locaties

Job Seeker-tools

Werkgeverstools

Bladeren

Blijf verbonden