Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Would you like to work for one of the world's largest banks in an exciting, dynamic and international environment?
We are currently recruiting for an Analyst in the Administration Team for our Japanese Corporate Banking Division (JCBD) in Amsterdam.
About MUFG Bank (Europe) N.V.
MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions.
Please visit our website for more information – https://www.mufgemea.com/mbe
Your impact at MUFG
You will play an important role in supporting the Japanese Corporate Banking Department by providing operational, administrative and regulatory support to Relationship Managers (RMs), Team Head and Department Head. You will be responsible for ensuring the efficient execution of banking transactions, customer services, reporting requirements and compliance-related activities, while contributing to the department's business objectives and maintaining high standards of operational excellence.
Function positioning
The position forms part of JCBD, which consists of five units:
1) Relationship Management & Business Promotion
2) Administration
3) Cash Management Services (CMS)
4) KYC
5) Credit Analysis
The overall objective of JCBD is to develop and maintain relationships with Japanese corporate clients and to generate sustainable business growth by promoting the Bank's products and services within the established risk and compliance framework.
The role includes the following key responsibilities:
- Manage operational activities related to loans, deposits, FX transactions, and other banking products and services.
- Process and maintain operational documentation, instructions, and customer-related transactions accurately and efficiently.
- Provide timely support to customers via phone and email, resolving queries and escalating issues where appropriate.
- Support account maintenance, customer onboarding, account opening, and periodic customer reviews throughout the client lifecycle.
- Conduct account and transaction monitoring in line with internal policies, regulatory requirements, and risk controls.
- Investigate and resolve operational issues, exceptions, and discrepancies, ensuring timely and effective resolution.
- Assist Relationship Managers with customer servicing, sanctions screening, compliance monitoring, and reporting requirements.
- Coordinate with internal stakeholders and cross-border teams to ensure seamless service delivery and operational excellence.
- Contribute to departmental projects, strategic initiatives, and the achievement of service and business objectives.
- Drive continuous improvement by identifying opportunities for process optimization, automation, digitalization, and enhanced risk management practices.
In order to be successful in the role, you will need the following:
- Preferably 1-3 years of relevant experience in banking operations, corporate banking, customer support, or financial services.
- WO/HBO level educational background, preferably in Economics, Business Administration, Finance or a related discipline.
- Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook.
- Excellent written and verbal communication skills in both English and Japanese . Dutch language skills are considered an advantage.
- Ability to analyse operational data, identify issues and recommend practical solutions.
- Basic understanding of banking products, financial services and operational processes.
- Demonstrates sound judgment in resolving operational issues and escalating matters when appropriate.
- Develops subject matter expertise in assigned products, processes, or regulatory requirements and supports operational excellence across the team.
Personal requirements:
Integrity and Responsibility:
- Balance Risk with Opportunity
- Customer Focus
- Demonstrate Global Perspective
Professionalism and Teamwork:
- Drive For Results
- Collaborate and Build Partnerships
- Communicate Effectively and Professionally
Challenge Ourselves To Grow:
- Influence and Inspire Others
- Lead Change & Seek Continuous Improvement
- Think Strategically
- Manage and Develop Talent
What do we have to offer:
We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.
- We take into account your home situation and your ambitions and help you to balance work and private life.
- Monthly team events.
- To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.
Besides that we will offer you:
- Gross salary based on experience and consistent with the market
- 8% holiday allowance and 13th month payment.
- 30 vacation days per year. Optional you can buy 15 additional days.
- Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
- €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
- Possibility to order a mobile phone (up to €800,-)
- Possibility to order Office Equipment’s for the home office, (up to €500,-)
- Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
- Bicycle plan (fiscal benefit)
- Company fitness (fiscal benefit)
- Mental health workshops and budget for external courses (i.e. Dutch language classes).
- Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
- Training & development possibilities paid by the bank
Additional information :
Acquisition in response to this vacancy is not appreciated.
The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
