20 beste vacatures voor de functie van customer succes manager in hilversum (nieuwe medewerkers gezocht)

Senior Customer Service Specialist Belgium (all genders)
FrieslandCampina —Amersfoort
- € 3.900 - € 5.250 per maand
- Parttime
- Hybride werken
- Salesforce
- ERP systemen
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Senior Customer Service Specialist Belgium (all genders)

FrieslandCampina -
Amersfoort

Nu solliciteren

Vacaturegegevens

Parttime | Fulltime
€ 3.900 - € 5.250 per maand

Secundaire arbeidsvoorwaarden

Pensioen
Mentale gezondheidszorgprogramma's

Kwalificaties

Frans
SAP
Salesforce
Supplychain
ERP systemen
Logistiek
Engels
Master
Analytisch vermogen
Bachelor
Continue verbetering
Continuous integration
SAP S/4HANA

Volledige vacaturetekst

Beschrijving van de vacature

Functietitel: Senior Customer Service Specialist Belgium (all genders)

Vacaturelocatie (kort): Amersfoort, NLD, 3818LE

Discipline: Supply Chain & Logistics

Career Site Contract Hours: 32-40

As Senior Customer Operations Specialist， you play a strategic role in improving customer‑centric service delivery within a highly automated and complex supply chain environment. You lead continuous improvement initiatives， solve structural issues， and ensure seamless end‑to‑end service execution across multiple supply chains and digital platforms. With deep process knowledge and strong analytical skills, you help create a more efficient, reliable and customer‑focused operation.

What we ask

Bachelor’s degree with 5+ years of experience， or a Master’s degree with 3+ years of experience—preferably in Customer Operations， Supply Chain Management， or Logistics.
Experience in customer service， ideally within FMCG.
Fluent in Dutch， plus good proficiency in English and French (written and spoken).
Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash execution.
Expertise in customer service activities such as order processing， transport coordination， invoicing， and complaint/return handling.
Strong familiarity with ERP systems， customer integration platforms， and digital tools that support automated order flows (EDI， portals， robotic processes).
Proven ability to lead CI (continuous improvement) initiatives， support system testing， and solve structural process issues.
Experience with Salesforce is strong plus
Experience with SAP S4HANA is a strong plus

What we offer

At FrieslandCampina you work on strong， globally loved brands enjoyed by millions every day， like Friso， Campina， Chocomel and Frisian Flag. As a farmer-owned cooperative， we combine an international environment with a clear social and sustainable purpose. We support your growth through training， coaching and internal career opportunities. With trust and autonomy， you can make real impact.

Employment benefits:

Salary between €3，900 and €5，250 gross per month (full-time)， depending on experience and fit for the role.
A work week of 32 to 38 hours， a 5% year-end allowance， 10% company bonus， 8% holiday allowance and a pension scheme.
Hybrid working with flexible working hours， a train card and/or €0.23 per km (max. 30 km one way).
200 hours of annual leave， with the option to buy or sell up to 40 hours.
A laptop， phone and home office equipment to support flexible working.
Wellbeing and inclusion initiatives， such as health support， employee assistance programs and diversity initiatives.
Extras at the head office， such as milk and cheese during lunch， fresh fruit and barista coffee.

Vacancy description

As Senior Customer Operations Specialist， you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup， you dedicate approximately a big part of your time to continuous improvement， project coordination， and change management. You identify inefficiencies， lead optimization initiatives， and collaborate closely with IT and supply chain partners to bring new solutions to life.

You oversee automated order， delivery， and invoicing flows—detecting deviations， performing root cause analysis， and implementing structural improvements that reduce customer effort. You coordinate and execute end‑to‑end regression testing during system upgrades to safeguard business continuity and minimize disruptions.

In this role， you serve as a senior point of contact for complex customer or logistics inquiries， ensuring proactive and clear communication. You translate system and supply chain data into actionable insights， and you contribute to a high‑performing team environment by supporting colleagues， sharing best practices， and strengthening cross‑functional alignment.

For thousands of people every day， we are more than just a dairy company. To our farmers， our employees， the communities we serve， the businesses we work with and the people to whom we bring happiness， FrieslandCampina means something more. For them it's not just about what we do， but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

You become part of the Customer Operations Team in the Cluster in Amersfoort， Netherlands. You work closely with colleagues across different Customer Operations teams， Customer Supply Chain， IT， Logistics， and external customer platforms.

Recruiter: Rianne van Vessem

Recruiter email: [email protected]

Waarom jij bij ons wilt werken:

Een inspirerend doel

Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.

Een coöperatieve cultuur

Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.

Een tastbare impact

Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.

Jouw groei is onze groei

We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.

Heb je vragen?

Neem gerust contact op met onze recruiter

✉ [email protected]

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Verfijn je zoekopdracht

customer succes manager vacatures in hilversum

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer succes manager in hilversum

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