17 beste vacatures voor de functie van customer service manager in hoofddorp, nh (nieuwe medewerkers gezocht)

Team Lead Customer Support - DACH
Tellent —Amsterdam
- € 45.000 - € 55.000 per jaar
- Fulltime
- Hybride werken
- Engels
- Analytisch vermogen
- Bachelor
- Reiskostenvergoeding
- Werk vanuit huis
AI Experience Lead - Operations
SumUp —Amsterdam
- Management
- AI
- Aanbrengbonus
Snel solliciteren
7 dagen
Implementation Consultant (NL)
OpenUp —Amsterdam
- Hybride werken
- Engels
- Projectmanagement
- Organisatorische vaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Customer Success Manager
Smartly —Amsterdam
- Hybride werken
- Communicatieve vaardigheden
Snel solliciteren
2 dagen
Order Specialist - Amsterdam
PreZero —Amsterdam Westpoort
- € 3.000 - € 3.800 per maand
- Parttime
- CRM-systemen
- Reiskostenvergoeding
- Zorgverzekering
1 dag
Delivery Manager, Teleperformance (Americas & EMEA)
Dyson —Amsterdam
- Continue verbetering
- Communicatieve vaardigheden
4 dagen
Client Service Associate (French + Dutch Speaking)
Saxo Bank —Amsterdam
- Fulltime
Client Advisor - Spanish and Italian
Richemont —Amsterdam
- Fulltime
- Horeca-ervaring
- Spaans
- Verkoopervaring
7 dagen
Client Service Associate (Dutch speaking)
Saxo Bank —Amsterdam
- Fulltime
Customer Success Internship
Commify —Amsterdam
- Weekendbeschikbaarheid
- Engels
- Bachelor
- Productmanagement
Snel solliciteren
Aftersales Coördinator Marketplace
Praxis —Amsterdam Centrum
- € 3.700 - € 4.500 per maand
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Bachelor
- Communicatieve vaardigheden
14 dagen
Klantenservice Medewerker
Energyhouse —Amsterdam Oost
- € 2.500 - € 2.900 per maand
- Fulltime
- Hybride werken
Manager - Customer Tax and Operational Reporting Services (CTORS)
EY —Amsterdam
Stagiair B2B Sales
The Sharing Group —Amsterdam-Zuidoost
- € 320 - € 400 per maand
- Hybride werken
- Engels
- Stage
- Communicatieve vaardigheden
Snel solliciteren
Customer Success Intern
OpenUp —Amsterdam
- Engels
- Analytisch vermogen
- Bedrijfskunde
Snel solliciteren
Enterprise Customer Success Manager - Benelux
Trustpilot —Amsterdam
- Engels
- Stage
- Marketing
- Mentale gezondheidszorgprogramma's
Team Lead - Technical Support
Adyen —Amsterdam
- Fulltime
- Hybride werken
- Teammanagement
- APIs
- Communicatieve vaardigheden

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Head of Commerce (Sales, Partnerships & Growth)
Zineps —Amsterdam-Zuidoost
Je bent degene die de commerciële motor van Zineps neerzet en ervoor zorgt dat sales, partnerships en marketing als één geheel gaan samenwerken.
€ 5.500 - € 7.500 per maand
Snel solliciteren
8 dagen
Service Channel Lead - Contact Center
VodafoneZiggo —Utrecht
Opstellen van heldere verhalen, plannen en adviezen die management en stakeholders meenemen in de gekozen richting. Dit krijg je van ons.
€ 5.450 - € 6.900 per maand

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Team Lead Customer Support - DACH

Tellent
Amsterdam

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Vacaturegegevens

Fulltime
€ 45.000 - € 55.000 per jaar

Secundaire arbeidsvoorwaarden

Reiskostenvergoeding
Pensioen
Werk vanuit huis
Budget voor professionele ontwikkeling
Bedrijfslaptop

Kwalificaties

ATS
Engels
Analytisch vermogen
Bachelor
HRIS
Klantenondersteuning
Managementervaring
Duits

Volledige vacaturetekst

Note: The listed salary range is based on the salary range for the Netherlands. Salary ranges may vary by location.

As Team Lead Customer Support DACH, you will lead a team of Customer Support Agents serving our German-speaking customers. Your role is to support your team in delivering great customer experiences, achieving strong operational results, and continuously improving the way we work. You will balance people leadership, performance management, customer advocacy, and continuous improvement while acting as the bridge between your team, our customers, and the wider organization. This role is ideal for someone who enjoys developing people, improving processes, and helping a team succeed together. As a Team Lead, you'll spend most of your time coaching your team, supporting day-to-day operations, and driving continuous improvement.

Your 12-Month Journey

During the first 3 months: You will immerse yourself in Tellent’s products, customers, processes, and support operations. You'll build relationships with your team, stakeholders, and cross-functional partners while gaining a deep understanding of our KPIs, workflows, and customer needs. You'll identify early opportunities to improve team performance, customer experience, or operational efficiency.
Within 6 months: You will confidently lead your team’s day-to-day operations, own market performance, and drive improvements through coaching, quality initiatives, and process optimization. You'll independently manage escalations, contribute customer insights to Product and Operations teams, and support the successful execution of strategic support initiatives.
After 1 year: You will be recognized as a trusted leader within Customer Support, consistently delivering strong team and customer outcomes. You'll develop future talent, influence department-wide improvements, and help shape the evolution of our support organization through data-driven decision making and strategic thinking.

What You'll Be Doing

Lead Team Performance: Drive key support metrics including CSAT, response times, quality assurance scores, productivity, and backlog management. Use data to identify opportunities, remove obstacles, and support informed decision-making.
Coach and Develop Your Team: Conduct regular 1:1s, performance conversations, and coaching sessions that help team members grow professionally. Foster a culture of accountability, ownership, collaboration, and continuous learning.
Own Escalations and Customer Outcomes: Take ownership of complex customer situations and escalations. Act as the bridge between Customer Support and Technical Support by providing clear context, prioritization, and communication to ensure timely resolutions.
Drive Continuous Improvement: Identify trends, recurring challenges, and opportunities in your market to improve customer experience, processes, tooling, and team effectiveness. Lead initiatives that create scalable improvements across the support organization.
Customer Advocacy: Surface customer feedback and market insights to Product, Operations and the DACH commercial team, helping shape better products and experiences for our customers.
Cross-Functional Collaboration: Partner closely with Technical Support, Product, Customer Success, Sales, and Operations to ensure customers receive a seamless experience and business goals are achieved.

What You Bring

People Leadership Experience: Proven experience leading, coaching, and developing customer-facing teams in a SaaS, technology, or customer support environment.
Operational Excellence: Strong understanding of support operations, service metrics, workforce management, and performance management.
Customer-Centric Mindset: Ability to balance customer needs with business priorities while maintaining high standards of service.
Analytical and Data-Driven Approach: Comfortable working with KPIs, dashboards, and performance data to drive decisions and improvements.
Ownership Mentality: Proactive, solution-oriented, and confident making decisions in a fast-paced environment.
Stakeholder Management: Ability to influence and collaborate effectively across teams and levels of the organization.
Communication: Fluent German and English, both written and spoken. Able to communicate clearly, professionally, and empathetically with customers, team members, and stakeholders.

What we offer

Hybrid or remote working setup across Amsterdam, the Cologne area, or Poland
A chance to shape one of the most ambitious scale-ups in Europe and lead a company-defining tech transition.
Work in a diverse, multicultural, and remote-friendly team.
€1,500 annual training budget + 2 dedicated learning days
Pension plan, travel reimbursement, and wellness perks.
28 paid holiday days + 2 additional days to relax.
Work from anywhere for 4 weeks/year.
Apple MacBook and top-tier tooling.
€200 home office budget.

Please note: Benefits may differ based on your employment location.

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.

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customer service manager vacatures in hoofddorp, nh

Team Lead Customer Support - DACH

AI Experience Lead - Operations

Implementation Consultant (NL)

Customer Success Manager

Order Specialist - Amsterdam

Delivery Manager, Teleperformance (Americas & EMEA)

Client Service Associate (French + Dutch Speaking)

Client Advisor - Spanish and Italian

Client Service Associate (Dutch speaking)

Customer Success Internship

Aftersales Coördinator Marketplace

Klantenservice Medewerker

Manager - Customer Tax and Operational Reporting Services (CTORS)

Stagiair B2B Sales

Customer Success Intern

Enterprise Customer Success Manager - Benelux

Team Lead - Technical Support

More jobs to discover

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in hoofddorp, nh

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