20 beste vacatures voor de functie van customer service manager in amstelveen (nieuwe medewerkers gezocht)

Customer Success Executive
Siteimprove —Amsterdam
- Fulltime
- Hybride werken
- Analytisch vermogen
- Communicatieve vaardigheden
Snel solliciteren
Order Specialist - Amsterdam
PreZero —Amsterdam Westpoort
- € 3.000 - € 3.800 per maand
- Parttime
- CRM-systemen
- Reiskostenvergoeding
- Zorgverzekering
2 dagen
Teamleider Winkelservice Retail Amsterdam West
MediaMarkt Benelux —Amsterdam Nieuw-West
- Weekendbeschikbaarheid
- Teammanagement
- Retailervaring
- Personeelskorting
Snel solliciteren
Aftersales Coördinator Marketplace
Praxis —Amsterdam Centrum
- € 3.700 - € 4.500 per maand
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Bachelor
- Communicatieve vaardigheden
Customer Care Representative (French speaking)
CLUSE —Amsterdam
- Fulltime
- Hybride werken
- ERP systemen
- Engels
- Bachelor
- Productkorting werknemers
- Reiskostenvergoeding
Snel solliciteren
AI Experience Lead - Operations
SumUp —Amsterdam
- Management
- AI
- Aanbrengbonus
Snel solliciteren
8 dagen
Customer Support Consultant/Order Management WLO - French speaker
IDEXX —Hoofddorp
- Fulltime
- Computervaardigheden
- Salesforce
- Engels
Customer Success Manager
Smartly —Amsterdam
- Hybride werken
- Communicatieve vaardigheden
Snel solliciteren
3 dagen
Manager Customer Operations - Zakelijke klanten
KORTON COMPUTER COMMUNICATION (KCC) B.V. —Nieuw-Vennep
- Fulltime
- Hybride werken
- Management
- Kantoor
- Bachelor
- Reiskostenvergoeding
- Bedrijfsfitness
Snel solliciteren
Customer Success Manager
Smartly.io —Amsterdam
- Hybride werken
- Communicatieve vaardigheden
3 dagen
Account Manager Customer Service - Regio Zuid-Oost
Jungheinrich —Alphen aan den Rijn
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Communicatieve vaardigheden
Customer Success Consultant (m/w/x) for the dutch market
foodforecast —Amsterdam Centrum
- Parttime
- Engels
- Microsoft Office
- Bachelor
- Flexibele werkuren
Snel solliciteren
Account Manager Customer Service - Regio Midden-Zuid
Jungheinrich —Alphen aan den Rijn
- Online sollicitatie
- Hybride werken
- Analytisch vermogen
- Communicatieve vaardigheden
Customer Success Manager
MongoDB —Amsterdam
- Hybride werken
- Azure
- Informatica
- Bachelor
Customer Service Medewerker
Vos Logistics —Woerden
- € 2.893,55 - € 4.173,91 per maand
- Online sollicitatie
- Management
- Communicatieve vaardigheden
- Budget voor professionele ontwikkeling
Snel solliciteren
Client Success Specialist
Get-e —Hoofddorp
- Hybride werken
- Engels
- Hotel
- Reiskostenvergoeding
Snel solliciteren
Senior Customer Support Agent
Matt Sleeps —Amsterdam
- Fulltime
- Engels
- Kantoor
- Analytisch vermogen
Snel solliciteren
9 dagen
Enterprise Customer Success Manager
Studytube —Amsterdam
- Fulltime
- Hybride werken
- Kantoor
- Analytisch vermogen
- Projectmanagement
- Flexibele werkuren
Snel solliciteren
Customer Succes Manager
Good Company —Amsterdam
- Online sollicitatie
Customer Success Representative
Commify —Amsterdam
- € 28.000 - € 33.000 per jaar
- Parttime
- Engels
- Microsoft Office
- ICT
Snel solliciteren

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Customer Success Executive

Siteimprove -
Amsterdam

Snel solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Analytisch vermogen
SaaS
Accountbeheer
Communicatieve vaardigheden

Volledige vacaturetekst

As a Customer Success Manager, you will be responsible for helping Siteimprove customers succeed and grow with our platform.

You will manage a portfolio of customers and support them through a mix of 1:1 engagement and scalable programs (such as webinars, onboarding journeys, and digital campaigns). Your focus will be to drive product adoption, retention, and expansion while helping customers realize measurable value.

In this role, you will work with customer data, automation, and structured playbooks to deliver Customer Success at scale. You will collaborate closely with Sales, Marketing, Services, and Support to ensure consistent and strong customer experience.

This role is suited for someone who is commercial driven, curious, ambitious, and eager to learn in a fast-paced SaaS environment.

What you will be doing

Portfolio & Customer Outcomes

Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion)
Meet and exceed overall customer gross and net retention goals with assigned customers
Contribute to retention and identify opportunities for growth within your portfolio
Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams
Act as the voice of the customer internally and ensure feedback is shared across teams

Scaled Program Execution

Execute 1:many customer engagement programs (e.g., webinars, office hours, onboarding and adoption journeys)
Support development of repeatable playbooks and scaled engagement models
Contribute to scalable onboarding, adoption, and retention initiatives across customer segments

Data-driven & Digital Engagement

Use CRM and Customer Success Platform to manage customer activity and priority actions
Analyze customer data to identify trends, risks, and opportunities
Leverage templates, automations, and campaigns to improve efficiency and consistency
Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences

What we will require of you

2+ years in customer-facing role (Customer Success, Account Management, Support, or similar)
Experience managing a portfolio of customers
Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats
Comfortable working with tools such as CRM systems and customer success platforms
Analytical mindset with an ability to interpret data and take action
Native-level Dutch and professional English proficiency
Travel as needed

What we will love about you

Experience working in a SaaS or subscription-based environment
Exposure to scaled or digital customer engagement (e.g., webinars, office hours, campaigns)
Familiarity with Customer Success Platforms (e.g., Planhat, Gainsight, Totango)
Interest in automation, AI, and data-driven workflows

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Snel solliciteren

Verfijn je zoekopdracht

customer service manager vacatures in amstelveen

Customer Success Executive

Order Specialist - Amsterdam

Teamleider Winkelservice Retail Amsterdam West

Aftersales Coördinator Marketplace

Customer Care Representative (French speaking)

AI Experience Lead - Operations

Customer Support Consultant/Order Management WLO - French speaker

Customer Success Manager

Manager Customer Operations - Zakelijke klanten

Customer Success Manager

Account Manager Customer Service - Regio Zuid-Oost

Customer Success Consultant (m/w/x) for the dutch market

Account Manager Customer Service - Regio Midden-Zuid

Customer Success Manager

Customer Service Medewerker

Client Success Specialist

Senior Customer Support Agent

Enterprise Customer Success Manager

Customer Succes Manager

Customer Success Representative

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in amstelveen

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