20 beste vacatures voor de functie van industrial solution partner in heerjansdam (nieuwe medewerkers gezocht)

Remote Support Engineer
CERTUS Port Automation —Sliedrecht
- Fulltime
- Thuiswerk
- Troubleshooting
- Engels
PhD Position Distribution Systems Flexible Operation under Uncertain and Incomplete Information
TU Delft —Delft
- € 3.059 - € 3.881 per maand
- Online sollicitatie
- Doctor
- Engels
- Master
- Flexibele werkuren
(Senior) Scientist AI/ML for Protein and Metabolic Engineering
dsm-firmenich —Delft
- Online sollicitatie
- Doctor
- AI
- Communicatieve vaardigheden
Finance Controller
Chart Industries —Zuidland
- Hybride werken
- ERP systemen
- Analytisch vermogen
- Presentatievaardigheden
- Reiskostenvergoeding
Assistant Professor in Advanced Autonomous Flight Control
TU Delft —Delft
- € 4.728 - € 6.433 per maand
- Parttime
- Doctor
- Engineering
- Engels
- Flexibele werkuren
6 dagen
Senior Researcher
Magneto B.V. —Delft
- Vanaf € 3.200 per maand
- Fulltime
- Doctor
- Engels
- Onderzoek
Snel solliciteren
2 dagen
Customer Service Supervisor
JINGDONG RETAIL (NETHERLANDS) B.V. —Rotterdam
Snel solliciteren
Project Manager Digital Solutions
Xylem —Dordrecht
- Fulltime
- PMP
- Engineering
- Engels
13 dagen
Internship - Business Development / Sales
Fiducial —Delft
- € 750 per maand
- Fulltime
- Hybride werken
- Microsoft Powerpoint
- Engels
- Onderzoek
- Werk vanuit huis
- Flexibele werkuren
Snel solliciteren
Assistant/Associate Professor Advanced Packaging and Heterogeneous Integration
TU Delft —Delft
- € 4.728 - € 7.904 per maand
- Online sollicitatie
- Doctor
- Engels
- Master
- Flexibele werkuren
Electrical R&D Engineer
GKN Aerospace —Papendrecht
- Online sollicitatie
- Management
- Master
- Analytisch vermogen
- Reiskostenvergoeding
Field Service Engineer I
Honeywell —Rotterdam
- Fulltime
- Engineering
- Engels
- Communicatieve vaardigheden
Service Engineer Marine & Ports Drives
ABB B.V. —Rotterdam
- Online sollicitatie
- Engels
Snel solliciteren
PhD Position Wireless Communications and Non-Terrestrial Networks
TU Delft —Delft
- € 3.059 - € 3.881 per maand
- Online sollicitatie
- Doctor
- Engels
- Master
- Flexibele werkuren
Engineering Manager Asset Data & Analytics
Eneco —Rotterdam
- Hybride werken
- Winstdeling
- Werk vanuit huis
2 dagen
Sales Manager Benelux (f/m/d)
Hitachi Rail —Rotterdam
- Fulltime
- Verkoopervaring
- Engineering
- Engels
5 dagen
Senior Consultant, Water and Wastewater Treatment
Ramboll —Delft
- Civiele techniek
- Engels
- Master
Snel solliciteren
9 dagen
Global Customer Application Engineer
ABB S.p.A. —Rotterdam
- Online sollicitatie
- Doctor
- Engels
- Master
Snel solliciteren
6 dagen
Sales Manager Benelux (f/m/d)
Hitachi —Rotterdam
- Fulltime
- Verkoopervaring
- Engineering
- Engels
5 dagen
Internal: Postdoc in Safety Assessment and Strengthening Technology of Existing Concrete Bridges
TU Delft —Delft
- € 3.706 - € 5.760 per maand
- Parttime
- Civiele techniek
- Doctor
- Engineering
- Budget voor professionele ontwikkeling
3 dagen

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van industrial solution partner in heerjansdam

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Remote Support Engineer

CERTUS Port Automation
Sliedrecht

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Jira
Troubleshooting
Engels
MBO
VOL-VCA

Volledige vacaturetekst

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Vacancy: Remote Support Engineer

Do you excel in remote troubleshooting and enjoy working in a dynamic, supportive environment? Do you have a passion for logistics and technology? Read on!

Your Daily Experience as a Remote Support Engineer

As a Remote Support Engineer, you’ll step into a role that offers diversity and excitement. Your work involves:

Remote troubleshooting and performing necessary remote preventive work.
Taking first-line support requests through the CERTUS service management system (JIRA), solving malfunctions, and answering customer requests.
Performing periodic system remote checks and managing remote preventive work.
Collaborating with the Remote Support Team, Field Support Engineers, and contractors to find optimal solutions.
Escalating more complex and repetitive failures to the second line when necessary.

Primary duties / Responsibilities

Is responsible for solving malfunctions reported in the JIRA system.
Is responsible for performing periodic system remote checks.
Prioritizes to carry out the work within agreements made.
Support the Field Support Engineers with more complex failures.
Consults with the “Remote Support Team” and the “Field Support Team” and possibly international and national contractors to arrive at the most optimal solutions.
Signals the state of maintenance of various installations and advises whether preventive replacement should take place.
Takes care of standard reports such as timesheets, KPI reporting, System checks schedules, and Customer performance reporting
Identify and exploit opportunities to improve current activities, processes and working methods.
Can solve the most common failures in 70% of all cases.
Is responsible for well-documented escalation to the 2nd line if necessary.
Participates in a 3-shift system and the associated stand-by duties, i.e., (morning, day, evening, and stand-by night & weekend).
Presence in our office in Sliedrecht (Netherlands) is required

Other

Is responsible for keeping the various installations up to date.
Coordinates remote with field service activities if necessary.
Is alert and escalates product quality issues if necessary.
Monitors repetitive failures and escalates them if necessary.
Provides accurate and regular status updates to the customer via the JIRA system.
Provide regular reporting on KPIs and system checks to customers.
Often works based on limited technical information.
Observes generally applicable and company-specific regulations, guidelines, and procedures regarding safety, quality, working conditions and environmental care and instructs and checks in these.
Is responsible for the “Tools Installation & Execution.”
Performs the necessary administrative work.

The above description is only a description of the activities and not an exhaustive list. The person filling this position is therefore obliged to carry out all occurring and reasonably assigned work.

What we offer

At CERTUS Automation, our values are the heartbeat of our company. We believe that fostering a good work environment is crucial to achieving excellence in everything we do. When you join our team, you become part of a community that genuinely lives by the following values:

Care: We prioritize a healthy work/life balance and care deeply for our colleagues, customers, and partners.
Level Up: We encourage curiosity and learning to help you develop your talents. Your growth is our priority.
International: With a global reach, we work with customers around the world and embrace diverse cultures within our workforce.
Keep It Fun: We connect through enjoyable events like obstacle runs, ping-pong breaks, and afternoon drinks.

Working for CERTUS means enjoying a workplace where your well-being, growth, and enjoyment are integral to our shared success.

What you bring to the team

Work and think level: MBO education.
Preferably, electrical/mechanical training.
Equivalent knowledge to MTS(E).
VCA-vol certification.
Knowledge of embedded and industrial software.
Proficiency in MS operating systems and office applications.
Sound Network SW & HW knowledge.
Familiarity with Cloud SW & infrastructure.
At least 2 years of relevant work experience.
Knowledge and experience in remote analysis and troubleshooting.

Your Profile

Good knowledge of the English language in both written and spoken form.
Excellent communicator who uses empathy, diplomacy, and strategic insight to achieve results.
Thrives on challenges, organizing, coordinating, and providing the right customer solutions. Instead of observing, you take initiative and ownership.
A technical background is a must. You have a genuine interest in logistics and technology, including industrial cameras, vision technology, access control, biometrics, and positioning.
Dedicated, energetic, and passionate about your work. Your enthusiasm is contagious and inspires others.
Customer- and result-oriented, optimistic, persistent, and enterprising.

Description per characteristic

Complexity

This function is aimed at the correct maintenance of installations and the correct handling of malfunctions. You are confronted with many (technical) sub-areas. Provides advice and instructions. Performs logging tasks. A high degree of accuracy is required. Time constraint occurs in connection with “Service Level Agreements” made.

Independence

Makes own time schedule based on the assigned work. Works within the applicable ISO, VCA and Working Conditions Guidelines. The level of problem varies and can require several years of experience in certain activities.

Risk of failure

Errors in judgment and other technical errors can lead to a considerable loss of time, loss of material and possibly also (permanent) defects in systems. Failure to resolve reported incidents in a timely manner can result in (economic) damage to the client. This also leads to significant financial consequences. Preventing (major) damage is usually based entirely on self-control. Especially the contacts with customers and suppliers must be very correct. Discretion may be required regarding, for example, warranty conditions, complaint patterns and applicable safety requirements.

Physical aspects

Mainly works indoors, in some cases work on location may be required in consultation with the “CSO”. Also works outside normal working hours (morning/evening/weekend).

Competencies

Competencies are determined and evaluated via a company-wide “skills matrix.”

A Certificate of Good Conduct (VOG) is required for this position.

Core values

Honest, fair, responsible, reliable, communicative and safety.

Join CERTUS Automation and play an integral role in shaping the future of automation.

Ready to take the next step in your career? We look forward to meeting you!

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Verfijn je zoekopdracht

industrial solution partner vacatures in heerjansdam

Remote Support Engineer

PhD Position Distribution Systems Flexible Operation under Uncertain and Incomplete Information

(Senior) Scientist AI/ML for Protein and Metabolic Engineering

Finance Controller

Assistant Professor in Advanced Autonomous Flight Control

Senior Researcher

Customer Service Supervisor

Project Manager Digital Solutions

Internship - Business Development / Sales

Assistant/Associate Professor Advanced Packaging and Heterogeneous Integration

Electrical R&D Engineer

Field Service Engineer I

Service Engineer Marine & Ports Drives

PhD Position Wireless Communications and Non-Terrestrial Networks

Engineering Manager Asset Data & Analytics

Sales Manager Benelux (f/m/d)

Senior Consultant, Water and Wastewater Treatment

Global Customer Application Engineer

Sales Manager Benelux (f/m/d)

Internal: Postdoc in Safety Assessment and Strengthening Technology of Existing Concrete Bridges

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van industrial solution partner in heerjansdam

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