20 beste vacatures voor de functie van first line support in rotterdam, zh (nieuwe medewerkers gezocht)

Remote Support Engineer
CERTUS Port Automation —Sliedrecht
- Fulltime
- Thuiswerk
- Troubleshooting
- Engels
Marketing Designer
IQIP —Sliedrecht
- Fulltime
- Engels
- Winstdeling
- Reiskostenvergoeding
People Operations Lead
Fiducial —Delft
- Fulltime
- Hybride werken
- Bachelor
- Reiskostenvergoeding
- Flexibele werkuren
Snel solliciteren
12 dagen
HR Officer
DeRegt —Krimpen aan de Lek
- € 3.570 - € 4.807 per maand
- Parttime
- Hybride werken
- Arbeidsrecht
- Engels
- Microsoft Office
- Winstdeling
- Reiskostenvergoeding
HR Officer
Viridien —Krimpen aan de Lek
- € 3.570 - € 4.807 per maand
- Parttime
- Hybride werken
- Arbeidsrecht
- Engels
- Microsoft Office
- Winstdeling
- Reiskostenvergoeding
Senior HR Administrator
ORTEC —Zoetermeer
- € 3.600 - € 4.400 per maand
- Fulltime
- Hybride werken
- Arbeidsrecht
- Engels
Snel solliciteren
1 dag
Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad —Rotterdam
- Fulltime
- Hybride werken
- Engels
- Taaltraining aangeboden
Snel solliciteren
PhD Position Distribution Systems Flexible Operation under Uncertain and Incomplete Information
TU Delft —Delft
- € 3.059 - € 3.881 per maand
- Online sollicitatie
- Doctor
- Engels
- Master
- Flexibele werkuren
Teacher of English, Secondary School
Rijnlands Lyceum —Den Haag
- € 3.622 - € 5.520 per maand
- Fulltime
- Engels
- Master
- Bachelor
- Reiskostenvergoeding
- Verhuisvergoeding
2 dagen
IT Engineer
Robin Radar —Den Haag
- Fulltime
- Hybride werken
- Troubleshooting
- Engels
- Analytisch vermogen
AVEVA Engineering Administrator
CC7 Europe BV —Den Haag
- Fulltime
- AutoCAD
- Schrijfvaardigheden
- Engineering
Snel solliciteren
Senior Specialist – Business Product Management - Biometrics – IM Strategy, Planning & Business Product Management Team (AD7)
Europol —Den Haag
- € 7.876,27 per maand
- Fulltime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support and Pre-sales Engineer
BlueFinch-ESBD —Rijswijk
- E-mail
- Azure
- Engels
- Java
OT&A Manager
APM Terminals —Den Haag
- Fulltime
- Engineering
- Engels
- Kantoor
Sales Engineer - EPC Contracts
Rolls-Royce Power Systems AG —Dordrecht
- € 4.400 - € 5.600 per maand
- Fulltime
- ERP systemen
- Engels
- Bachelor
- Winstdeling
Sales Engineer - EPC Contracts
Rolls-Royce —Dordrecht
- € 4.400 - € 5.600 per maand
- Fulltime
- ERP systemen
- Engels
- Bachelor
- Winstdeling
S&S System Engineer
Robin Radar —Den Haag
- Fulltime
- Hybride werken
- Informatica
- Engels
- Analytisch vermogen
Manufacturing Engineer - Product
GKN Aerospace —Papendrecht
- Tot € 5.561 per maand
- Online sollicitatie
- Engineering
- Engels
- Analytisch vermogen
- Reiskostenvergoeding
3 dagen
Director of Product Management
TOPdesk —Delft
- € 8.250 - € 9.350 per maand
- Fulltime
- Hybride werken
- Productmanagement
- Managementervaring
Snel solliciteren
IT Service Desk Engineer
Hunter Douglas —Rotterdam
- Troubleshooting
- Engels
- Windows
Snel solliciteren

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van first line support in rotterdam, zh

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Remote Support Engineer

CERTUS Port Automation
Sliedrecht

Nu solliciteren

Vacaturegegevens

Fulltime

Kwalificaties

Jira
Troubleshooting
Engels
MBO
VOL-VCA

Volledige vacaturetekst

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Vacancy: Remote Support Engineer

Do you excel in remote troubleshooting and enjoy working in a dynamic, supportive environment? Do you have a passion for logistics and technology? Read on!

Your Daily Experience as a Remote Support Engineer

As a Remote Support Engineer, you’ll step into a role that offers diversity and excitement. Your work involves:

Remote troubleshooting and performing necessary remote preventive work.
Taking first-line support requests through the CERTUS service management system (JIRA), solving malfunctions, and answering customer requests.
Performing periodic system remote checks and managing remote preventive work.
Collaborating with the Remote Support Team, Field Support Engineers, and contractors to find optimal solutions.
Escalating more complex and repetitive failures to the second line when necessary.

Primary duties / Responsibilities

Is responsible for solving malfunctions reported in the JIRA system.
Is responsible for performing periodic system remote checks.
Prioritizes to carry out the work within agreements made.
Support the Field Support Engineers with more complex failures.
Consults with the “Remote Support Team” and the “Field Support Team” and possibly international and national contractors to arrive at the most optimal solutions.
Signals the state of maintenance of various installations and advises whether preventive replacement should take place.
Takes care of standard reports such as timesheets, KPI reporting, System checks schedules, and Customer performance reporting
Identify and exploit opportunities to improve current activities, processes and working methods.
Can solve the most common failures in 70% of all cases.
Is responsible for well-documented escalation to the 2nd line if necessary.
Participates in a 3-shift system and the associated stand-by duties, i.e., (morning, day, evening, and stand-by night & weekend).
Presence in our office in Sliedrecht (Netherlands) is required

Other

Is responsible for keeping the various installations up to date.
Coordinates remote with field service activities if necessary.
Is alert and escalates product quality issues if necessary.
Monitors repetitive failures and escalates them if necessary.
Provides accurate and regular status updates to the customer via the JIRA system.
Provide regular reporting on KPIs and system checks to customers.
Often works based on limited technical information.
Observes generally applicable and company-specific regulations, guidelines, and procedures regarding safety, quality, working conditions and environmental care and instructs and checks in these.
Is responsible for the “Tools Installation & Execution.”
Performs the necessary administrative work.

The above description is only a description of the activities and not an exhaustive list. The person filling this position is therefore obliged to carry out all occurring and reasonably assigned work.

What we offer

At CERTUS Automation, our values are the heartbeat of our company. We believe that fostering a good work environment is crucial to achieving excellence in everything we do. When you join our team, you become part of a community that genuinely lives by the following values:

Care: We prioritize a healthy work/life balance and care deeply for our colleagues, customers, and partners.
Level Up: We encourage curiosity and learning to help you develop your talents. Your growth is our priority.
International: With a global reach, we work with customers around the world and embrace diverse cultures within our workforce.
Keep It Fun: We connect through enjoyable events like obstacle runs, ping-pong breaks, and afternoon drinks.

Working for CERTUS means enjoying a workplace where your well-being, growth, and enjoyment are integral to our shared success.

What you bring to the team

Work and think level: MBO education.
Preferably, electrical/mechanical training.
Equivalent knowledge to MTS(E).
VCA-vol certification.
Knowledge of embedded and industrial software.
Proficiency in MS operating systems and office applications.
Sound Network SW & HW knowledge.
Familiarity with Cloud SW & infrastructure.
At least 2 years of relevant work experience.
Knowledge and experience in remote analysis and troubleshooting.

Your Profile

Good knowledge of the English language in both written and spoken form.
Excellent communicator who uses empathy, diplomacy, and strategic insight to achieve results.
Thrives on challenges, organizing, coordinating, and providing the right customer solutions. Instead of observing, you take initiative and ownership.
A technical background is a must. You have a genuine interest in logistics and technology, including industrial cameras, vision technology, access control, biometrics, and positioning.
Dedicated, energetic, and passionate about your work. Your enthusiasm is contagious and inspires others.
Customer- and result-oriented, optimistic, persistent, and enterprising.

Description per characteristic

Complexity

This function is aimed at the correct maintenance of installations and the correct handling of malfunctions. You are confronted with many (technical) sub-areas. Provides advice and instructions. Performs logging tasks. A high degree of accuracy is required. Time constraint occurs in connection with “Service Level Agreements” made.

Independence

Makes own time schedule based on the assigned work. Works within the applicable ISO, VCA and Working Conditions Guidelines. The level of problem varies and can require several years of experience in certain activities.

Risk of failure

Errors in judgment and other technical errors can lead to a considerable loss of time, loss of material and possibly also (permanent) defects in systems. Failure to resolve reported incidents in a timely manner can result in (economic) damage to the client. This also leads to significant financial consequences. Preventing (major) damage is usually based entirely on self-control. Especially the contacts with customers and suppliers must be very correct. Discretion may be required regarding, for example, warranty conditions, complaint patterns and applicable safety requirements.

Physical aspects

Mainly works indoors, in some cases work on location may be required in consultation with the “CSO”. Also works outside normal working hours (morning/evening/weekend).

Competencies

Competencies are determined and evaluated via a company-wide “skills matrix.”

A Certificate of Good Conduct (VOG) is required for this position.

Core values

Honest, fair, responsible, reliable, communicative and safety.

Join CERTUS Automation and play an integral role in shaping the future of automation.

Ready to take the next step in your career? We look forward to meeting you!

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first line support vacatures in rotterdam, zh

Remote Support Engineer

Marketing Designer

People Operations Lead

HR Officer

HR Officer

Senior HR Administrator

Customer Support Agent for the Mercedes Team - Dutch speaking

PhD Position Distribution Systems Flexible Operation under Uncertain and Incomplete Information

Teacher of English, Secondary School

IT Engineer

AVEVA Engineering Administrator

Senior Specialist – Business Product Management - Biometrics – IM Strategy, Planning & Business Product Management Team (AD7)

Technical Support and Pre-sales Engineer

OT&A Manager

Sales Engineer - EPC Contracts

Sales Engineer - EPC Contracts

S&S System Engineer

Manufacturing Engineer - Product

Director of Product Management

IT Service Desk Engineer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van first line support in rotterdam, zh

Related Searches

Do you excel in remote troubleshooting and enjoy working in a dynamic, supportive environment? Do you have a passion for logistics and technology? Read on!

Your Daily Experience as a Remote Support Engineer

Primary duties / Responsibilities

Other

What we offer

What you bring to the team

Your Profile

Description per characteristic

Join CERTUS Automation and play an integral role in shaping the future of automation.

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